BMW of Annapolis

Unfortunately, I have to echo other concerns with the service department's mismanagement. It seems as though whoever is scheduling their appointments has no communication with their actual service depart service department's mismanagement. It seems as though whoever is scheduling their appointments has no communication with their actual service department, based on contradictory information when arriving at the dealership. Outside of that disappointing experience, I was also guaranteed a loaner for my appointment, yet the representative from Enterprise was late by more than 30 minutes. Annapolis at this time of morning is not a great experience, so another 30 minutes out of my workday was even more frustrating as traffic continued to build. I understand the business side of selling all of your used vehicles because the market's hot, but you should be able to keep appointments on time, and have enough vehicles for your customers. Thank you More

Bryan Hidalgo made what can sometimes be a stressful situation (buying a new vehicle) a very pleasant one. He went over and above to make me feel welcome and taken care of, from the time I walked in to situation (buying a new vehicle) a very pleasant one. He went over and above to make me feel welcome and taken care of, from the time I walked in to test drive to the time I drove off with my new BMW, and everywhere in between. Him and his team were extremely professional, helpful and most welcoming. BMW of Annapolis not only offers "Sheer Driving Pleasure" but also "Sheer Dealing Pleasure". Kudos to you all! More

Great service, Andy was a great help from beginning to end with purchase of vehicle end with purchase of vehicle More

Literally the quickest my family has ever bought a car! Service was nice and quick Service was nice and quick More

BMW of Annapolis was great. Our salesman, Thomas Bedell, made the process quick and easy. made the process quick and easy. More

Excellent service from start to finish! Truly impressed and satisfied with the experience. Definitely recommend. and satisfied with the experience. Definitely recommend. More

BMW of Annapolis has been very helpful assisting me with the purchase of my vehicle. Arnita Wilson (Sales Agent) was a great communicator and answered all questions I had! She even checked in on me via emai the purchase of my vehicle. Arnita Wilson (Sales Agent) was a great communicator and answered all questions I had! She even checked in on me via email after the purchase. I felt important and cared for by the entire Annapolis staff. The customer service was phenomenal. Thank you! More

Excellent service during our entire buying experience. Thomas and Richard were top notch in listening to our concerns and providing everything as promised. They went above and beyond any dealership I’ve w Thomas and Richard were top notch in listening to our concerns and providing everything as promised. They went above and beyond any dealership I’ve worked with in 20 plus years of buying cars. We’ll be back for sure. More

Tremendous experience. We live in Alaska - retired military - wintering in Delaware with our twin boys in college on the east coast - we needed to purchase a vehicle and did significant research prio military - wintering in Delaware with our twin boys in college on the east coast - we needed to purchase a vehicle and did significant research prior but given the unique market we were struggling with what to select. Our sales rep - Thomas Bedell - was incredible. He was professional, engaging, a technical expert and listened to our concerns and needs. We couldn’t be more ecstatic with the experience or the vehicle. We absolutely lucked in to finding the dealership as we drove from Dewey Beach, Delaware. It is a tremendous relief to now have the perfect vehicle for all of our adventures in the lower 48. Just a great dealership and team - with pricing up front and No hidden fees. I would highly Recommend this dealership and team to anyone looking for a BMW. Just exceptional team and experience. More

The customer service was impeccable. Mr. Thomas paid attention to our needs and gave us a great deal. attention to our needs and gave us a great deal. More