BMW of Annapolis

Visited BMW Annapolis on 2 January 2025 for a recall service. Waiting room was comfortable and clean. The service specialist (Sean) however never responded to my text regarding vehicle status. Even his service. Waiting room was comfortable and clean. The service specialist (Sean) however never responded to my text regarding vehicle status. Even his coworker didn’t know where he’d been for several hours. Thankfully that same associate kept an eye out for my vehicle since I was waiting for it. More

Andy was fantastic. It was quick and professional. He is why I keep going back to BMW Annapolis. It was quick and professional. He is why I keep going back to BMW Annapolis. More

I took my car for service and had a very pleasant experience. The service professional was kind and efficient. My car was completed before expected. experience. The service professional was kind and efficient. My car was completed before expected. More

Glad to see their customers and are very attentive. Technicians are quick and deliver a narrated video of their work. Technicians are quick and deliver a narrated video of their work. More

Service Rep = 10/10 rating. Although the first rep I encountered pointed me to another rep because the computer work they were performing was of higher importance. Wait time f Although the first rep I encountered pointed me to another rep because the computer work they were performing was of higher importance. Wait time for loaner vehicle=9 (about 15 minutes) Cleaning of vehicle=6. Not sure what is included, Dash and console cleaned, inside windows were not touched. Need to make it clear what is included in a vehicle cleaning to set expectations. Multi-point inspection = 1, I did not receive any information regarding a multi-point inspection or XTime video (as per the invoice). More

Always on time, good explanations of what does or doesn't neeed to be done neeed to be done More

From day 1 Justin was extremely courteous and listened to my concerns. The entires staff were polite and helpful. Can’t say enough-Justin’s professionalism is outstanding. my concerns. The entires staff were polite and helpful. Can’t say enough-Justin’s professionalism is outstanding. More

After a very nice buying experience, the service has been consistently courteous, and of high quality. Highly recommended. consistently courteous, and of high quality. Highly recommended. More

It took almost 4 hours for the cars first service. No communication. Tried to contact service manager several times with no success. Left a voicemail that was not returned. They washed the car when se No communication. Tried to contact service manager several times with no success. Left a voicemail that was not returned. They washed the car when service was finally completed and did a poor job. Will never go back for service or sales. More

The Service center appears to be understaffed. There was poor communication regarding wait time and many waiting customers that seemed upset. There was poor communication regarding wait time and many waiting customers that seemed upset. More