BMW of Annapolis

They are very helpful, knowledgeable and courteous. I believe that they always do great work I believe that they always do great work More

BNW of Annapolis always gives accurate quotes with no surprises and has my loaner ready and waiting. Everyone there is very friendly and professional. I drive 2 hours one way to get service there even th surprises and has my loaner ready and waiting. Everyone there is very friendly and professional. I drive 2 hours one way to get service there even though there’s a dealership closer to me. More

Sean was a super helpful service advisor. He knew about Maryland SULEV warranty that I wasn’t even aware of and helped me to save a lot of money for this repair. He knew about Maryland SULEV warranty that I wasn’t even aware of and helped me to save a lot of money for this repair. More

My recent purchase experience at BMW Anapolis was nothing short of outstanding, earning a well-deserved 5/5 rating! A huge shoutout to my salesman, Andy, who truly went above and beyond. His professionalism short of outstanding, earning a well-deserved 5/5 rating! A huge shoutout to my salesman, Andy, who truly went above and beyond. His professionalism made me feel confident in every decision, while his attentiveness ensured all my questions were answered promptly and thoroughly. What stood out most was Andy’s flexibility and willingness to accommodate my specific needs and timeline. He transformed what could have been a stressful process (e.g. I am purchasing remote so lack of the in person / in car connection environment by default) into a seamless, enjoyable journey. Whether it was coordinating details or tailoring solutions, his dedication to customer satisfaction was evident at every step. Truly appreciate the help from Andy and it is an absolute pleasure for the entire experience. This experience has set a new standard for what exceptional service looks like. Thank you, Andy, and the entire team! More

Outstanding Service. Always take my car here for oil changes and maintenance. Good customer service. Always take my car here for oil changes and maintenance. Good customer service. More

Very professional and courteous. Informative, and very knowledgeable!Love the provision for snacks and drinks, especially when don’t get a loaner car. Informative, and very knowledgeable!Love the provision for snacks and drinks, especially when don’t get a loaner car. More

The salesman was great until it came to closing the deal. I signed a build order as requested, emailed/texted the salesman and finally called - no response or further communication from the salesman or manag I signed a build order as requested, emailed/texted the salesman and finally called - no response or further communication from the salesman or manager. I plan to buy locally in my area and not deal with this frustration. Extremely unprofessional in their transparency and communication. More

My customer service rep was friendly and helpful. It wasn't too long of a wait. It wasn't too long of a wait. More

Ben Allen was very thorough and helpful, as was everyone else. They turned a stressful experience into a pleasure. else. They turned a stressful experience into a pleasure. More

This is my third purchase and I have always had a positive experience. Kudos to Bryan Hidalgo for his knowledge, eanestness, and thoroughness. I highly recommend Annapolis BMW. positive experience. Kudos to Bryan Hidalgo for his knowledge, eanestness, and thoroughness. I highly recommend Annapolis BMW. More