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BMW of Annapolis

Annapolis, MD

4.6
901 Reviews

31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 901 reviews

September 29, 2023

Tom was very personable and helpful, careful attention to service. I've been a customer at the dealership for 22 years and they keep their standards to the high bmw level. More

by Jeff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom
September 29, 2023

Excellent customer service by Justin, he texted me with the problem and a link to see for myself. Very pleased with the service and the facility More

by Tony_bal@msn.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Sep 30, 2023 -

BMW of Annapolis responded

Thank you for choosing BMW of Annapolis! It was our pleasure to take care of your automotive needs. We also want to say thank you for acknowledging Justin and his/her dedication to providing you with an excellent service experience. We look forward to your next visit!

September 27, 2023

Always great service at BMW Annapolis. Shout out to advisor Dante B. for always being helpful. More

by Lori S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante Butler
Sep 29, 2023 -

BMW of Annapolis responded

It's truly wonderful to hear that you had an amazing experience with BMW of Annapolis and that the service advisors provided awesome assistance. Thank you for sharing your glowing review!

September 27, 2023

Great dealership everybody was extremely friendly and helpful not to mention very professional. I’ve never been in out of a dealership so quickly, which is a good thing. I’ve bought a lot of cars in my l More

by Ewhit13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew
Sep 29, 2023 -

BMW of Annapolis responded

Thank you so much for your positive comments about BMW of Annapolis!

September 27, 2023

I bought my x5 to be serviced today. I was taken promptly, treated courteously by Nick, the waiting area was pleasant snd I was finished in the promised time. I will return. More

by Ffavrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Sep 29, 2023 -

BMW of Annapolis responded

It's wonderful to hear about your positive service experience with Nick and our team! We're pleased to know that we met your expectations, and we look forward to welcoming you back whenever you need servicing for your X5 in the future. Your satisfaction is our priority, and we appreciate your trust in us. Thank you for choosing us for your service needs!

September 23, 2023

They took care of a significant maintenance issue while I waited. The facility was comfortable and well equipped with snacks and drinks. Very professional and positive staff. More

by StevenRSchuh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane and Dante
Sep 26, 2023 -

BMW of Annapolis responded

Thank you for the Five-Star review and for choosing BMW of Annapolis. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

September 21, 2023

The shop took good care of my car. That's greatly appreciated. My 2002 3 series came in for a sizable issue and they did a full diagnosis. Service manager Bob was kind enough to call More

by drew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob svc mgr,
Sep 24, 2023 -

BMW of Annapolis responded

Thank you for choosing BMW of Annapolis! We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again!

September 17, 2023

We would have preferred knowing @ our last oil change (mid-July) that the brake sensor may light up 5 weeks later. Live 1.5 hrs from dealer. More

by brobby05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontae
Sep 24, 2023 -

BMW of Annapolis responded

Thank you for your feedback. I'm sorry to hear you are dissatisfied with our service. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Eric Fischer Service Manager efischer@mybmwannapolis.com (410) 349-2599

September 14, 2023

Very knowledgeable and very efficient and very accessible is why I choose to purchase my vehicle there More

by Beltiron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Allen
Sep 17, 2023 -

BMW of Annapolis responded

We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

September 13, 2023

Great service department. Robert was extremely helpful and informative throughout the entire process. Although they were busy they still got my vehicle in and serviced. More

by Brandon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Sep 22, 2023 -

BMW of Annapolis responded

Thank you for acknowledging Robert! It is always great to hear when one of our associates is acknowledged for his professionalism. We appreciate the Five-Star review. We look forward to assisting you again.

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