BMW of Annapolis

It has good customer service as well as competent one. I truly appreciate its expeditious approach. I truly appreciate its expeditious approach. More

Great service and attention to detail. Jeffrey was very knowledgeable and handled my service questions with ease. Jeffrey was very knowledgeable and handled my service questions with ease. More

My car was ready exactly when they proposed and delivered to me clean. The waiting room was a comfortable place to work while I waited. to me clean. The waiting room was a comfortable place to work while I waited. More

Work was efficient and good job. Happy w/outcome. It was expensive but necessary. Thanks Happy w/outcome. It was expensive but necessary. Thanks More

I arrived early and they still accommodated me. They had great service, two employees greeted me at the same time. Great communication about my vehicle from the beginning to the end. They had great service, two employees greeted me at the same time. Great communication about my vehicle from the beginning to the end. More

Tried to reach service. 3 different persons came on and no service person was available. Said they'd call me. Never did. Car won't start. Fuel module bad. Parts said $484.00 3 different persons came on and no service person was available. Said they'd call me. Never did. Car won't start. Fuel module bad. Parts said $484.00. On line price range $78- $135. Car needed tow to dealer. Won't go into neutral, tow operator needed info. Called service again with " request for emergency info" . Person said no one available! We got it on truck. Now on its way to Lexus as a trade. Done with folks who cant respond when needed. More

The service was excellent and this is the first time that I ever took my car to a dealership and it didn't take all day to get my car back. I ever took my car to a dealership and it didn't take all day to get my car back. More

The service department is the worst at the Mini side. The BMW side is amazing. I'm not sure where to start. The fact that I drove back 3 times for pickup after they call me to tell me the car is ready The BMW side is amazing. I'm not sure where to start. The fact that I drove back 3 times for pickup after they call me to tell me the car is ready for me to start the car and within 1 min see that my concern was not resolved. Or that the service advisor Bryan is rude. He apologized later, but the excuse he gave was that he was tired due to his 3 month old which I guess in his mind justifies being rude to customers. In the afternoon, he was on a personal video chat call while helping customers. He said my lights were out which they were not when I dropped off the car. He told me they replaced them at no charge, but my receipt shows a charge for 2 bulbs. What a liar! On the 2nd time I go to pick up the car, the shop opened late. I sat in the parking lot 5 past the hour wondering why nobody was there. Eventually they opened 8 mins past the hour, Bryan didn't acknowledge or apologized for opening late. Maybe it was his 3 month old fault again. If you need to bring your Mini in for service, do it on the weekend because the service advisor, Bryan, is not there and your will need to go to the BMW side for assistance. They are much more polite and customer friendly over there. More

Salesman Tom Hamel takes excellent personal care of his customers. I have been buying cars for more than 40 years and never experienced his kind of service. As long as he is there, I will not go anywhere customers. I have been buying cars for more than 40 years and never experienced his kind of service. As long as he is there, I will not go anywhere else for a car. More