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BMW of Annapolis

Annapolis, MD

Overview
Reviews
Vehicles
4.7
962 Reviews
Call Dealership (410) 349-9312

31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 962 reviews

February 01, 2024

Prompt appointment and service. Received car back with good input No complaints with the service. More

by elenadoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Feb 02, 2024 -

BMW of Annapolis responded

We are thrilled to hear that you had a prompt experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 01, 2024

Excellent communication Andrew was my salesman everything went smooth I purchased the car from out of state every thing was as described highly recommended More

by Bobby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew
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Feb 03, 2024 -

BMW of Annapolis responded

We're thrilled to hear about your excellent communication and smooth experience with Andrew, especially when purchasing the car from out of state. It's great that everything was as described. Thank you for your recommendation! We appreciate your business and look forward to serving you again!

February 01, 2024

I took my X5 to be inspected because the brakes are squeaking and sometimes crunching, they asked if I would like my oil changed and I agreed they found nothing wrong with the brakes and I guess change More

by Yourmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
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Apr 04, 2024 -

BMW of Annapolis responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 09, 2024 -

BMW of Annapolis responded

I apologize that your experienced was anything but satisfactory. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at efischer@mybmwannapolis.com Eric Fischer Service Manager

January 31, 2024

It is close to my home and a short wait time for service. My advisor was referred to me because of his great service and advice. More

by Holland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontae Butler
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Feb 02, 2024 -

BMW of Annapolis responded

We're thrilled to be conveniently located near your home and that you had a short wait time for service. Thank you for choosing us based on the referral for your advisor's great service and advice. We appreciate your trust and look forward to providing excellent service for your future automotive needs. Safe driving!

January 29, 2024

We received exceptional service at BMW of Annapolis on our X3 BMW. As always, the service was done with outstanding thoroughness, timeliness, and integrity. Justin Phipps, our service advisor, was excep More

by lawman1927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Phipps
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Feb 01, 2024 -

BMW of Annapolis responded

It's great to hear that you received exceptional service at BMW of Annapolis for your X3 BMW! The combination of outstanding thoroughness, timeliness, and integrity in the service provided is certainly commendable. Kudos to Justin for being an exceptional service advisor and keeping you informed throughout the process. Safe travels in your X3 BMW!

January 28, 2024

My experience at BMW of Annapolis was amazing. Outstanding customer service! Andy provided me with superior service during the entire purchasing process. More

by sandi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Alexis
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Jan 30, 2024 -

BMW of Annapolis responded

Thank you Sandi for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 27, 2024

Great service overall! On time and very helpful. Love the video from the techs — keep doing that! More

by CGB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontae
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Jan 30, 2024 -

BMW of Annapolis responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 26, 2024

I’d like to thank Dontae for helping me out today. He was thorough and is an asset to the service department. Well done sir! More

by Lainez.Mauricio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Donta Butler
Report | Print
Jan 30, 2024 -

BMW of Annapolis responded

Thank you for the kind words Mauricio! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 26, 2024

Love BMW of Annapolis! Service, Friendliness and Efficiency are top notch! Thank you to Joe, Justin, Steve and Amy they are the best! More

by steviej22
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe, Justin, Steve, and Amy.
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Jan 30, 2024 -

BMW of Annapolis responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 24, 2024

Great dealership very friendly and helpful was very nice and kind will return back soon More

by lionelwwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
2 employees
Report | Print
Jan 25, 2024 -

BMW of Annapolis responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

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