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BMW of Annapolis
Annapolis, MD
825 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 825 reviews
July 11, 2023
recently wrote a bad review for how i was treated In the process of fixing the mechanical problem of the vehicle I bought 2016 Honda Pilot with transmission problems the next day after the purchase Mr. Da process of fixing the mechanical problem of the vehicle I bought 2016 Honda Pilot with transmission problems the next day after the purchase Mr. Dan promised to reimburse the expense and they did not until I wrote the review They asked me to remove it and they would send the check of the invoice I did what I promised to them I withdraw the review when they sent the payment They told me that they had already sent it and I tome the review down my surprise when I thot the check, they only paid half of the invoice so they don't really keep their promise they I don’t have yo keep mine . do not believe in what they promise you They don’t care More
by jackymiranda35
Employees Worked With
Thomas and Dan
July 11, 2023
Disorganized and poor customer service. I struggle with going to the Annapolis dealership, since they seem to do great work. It’s just scheduling, appts and customer service support that ne I struggle with going to the Annapolis dealership, since they seem to do great work. It’s just scheduling, appts and customer service support that needs improvements. More
by Melissa
Employees Worked With
CX
July 07, 2023
Work wasnt done the first trip and have to re schedule another which was pain being on hold for more than 30 minutes. Loaner car wasn't in the same category as the car being repaired. another which was pain being on hold for more than 30 minutes. Loaner car wasn't in the same category as the car being repaired. More
by caesar.ulsano
Employees Worked With
Dont remember
July 07, 2023
Very courteous, professional, and they pay attention to detail. Allowed me speak about my car and understanding my concerns. Ask me to trade in on a new 750i, I laughed told him cannot afford it, beautiful detail. Allowed me speak about my car and understanding my concerns. Ask me to trade in on a new 750i, I laughed told him cannot afford it, beautiful auto, love it but cannot afford, thanks More
by cochise1189
Employees Worked With
Jane, Jeremy and others, thanks
July 05, 2023
When I arrived at my appointment…. I did not have to wait. I was helped immediately by a very friendly and professional person. He was also very knowledgeable and went over all the I did not have to wait. I was helped immediately by a very friendly and professional person. He was also very knowledgeable and went over all the repairs that were going to take place More
by Anita
Employees Worked With
Dontae Butler .. the service adviser took the time and explained the needed repairs and cost
July 02, 2023
Work is great but communication was very poor. No one answered texts or phone calls. I left my car on Friday and didn’t hear from dealership until Tuesday. 70 minutes on hold with never getting No one answered texts or phone calls. I left my car on Friday and didn’t hear from dealership until Tuesday. 70 minutes on hold with never getting through. No ability to leave a message. More
by Grammycw1
Employees Worked With
Bryan
