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BMW of Annapolis

Annapolis, MD

Overview
Reviews
Vehicles
4.6
901 Reviews
Call Dealership (410) 349-9312

31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 901 reviews

October 29, 2023

Service was prompt and they provided replacement equipment under the full service contract with any hesitation. More

by sfox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontae
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Dec 01, 2023 -

BMW of Annapolis responded

We are thrilled to hear that you had a prompt experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 28, 2023

The service is exemplary at BMW of Annapolis - the staff is responsive and I always feel confident my car is in the best hands! More

by dawnleerubin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas, Jane
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Nov 01, 2023 -

BMW of Annapolis responded

Experiencing exemplary service at BMW of Annapolis with responsive staff who make you feel confident about your car's care is a great endorsement. Thank you!

October 27, 2023

I have a few complaints about my recent service at the dealership. I brought my vehicle in for a noise in the rear passenger side wheel and it took three weeks to find out it was the brakes. My vehicle s More

by rwilburn214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dontae
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October 26, 2023

Professional work every time & every aspect of the work always professional,on time clean, fast ,assertive, More

by jeffreyproctorjr J.PROCTOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Report | Print
Oct 31, 2023 -

BMW of Annapolis responded

It's great to hear that you consistently receive professional work in every aspect of the service. The attributes you mentioned, including professionalism, on-time service, cleanliness, speed, and assertiveness, contribute to an excellent overall experience. Your feedback is appreciated.

October 26, 2023

Great service, professional, considerate of customer time and focused of needs of my car. Awesome More

by Elizabeth Frink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontae. & Nickolas
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Oct 31, 2023 -

BMW of Annapolis responded

We are delighted to hear that you received great professional service, considerate of your time, and focused on the needs of your car. An excellent service experience can make a significant difference in the overall maintenance and care of your vehicle. Your positive feedback is greatly appreciated!

October 25, 2023

Excellent service and follow-up communication on progress and expected completion date of repair work. More

by BMW4Ever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Phipps, Kozora, Jane King
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Oct 31, 2023 -

BMW of Annapolis responded

It's great to hear that you received excellent service and effective follow-up communication regarding the progress and expected completion date of your repair work. Clear and transparent communication is crucial in ensuring a positive service experience. Your feedback is appreciated!

October 24, 2023

I had a sensor malfunctioning for the last few weeks which has been driving me crazy. It’s been beeping any time I stopped and my parking sensors weren’t working. I went to the Alexandria dealership (wa More

by Klinner331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick, Bryan and George
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Nov 04, 2023 -

BMW of Annapolis responded

We are sorry to hear about the initial frustrating experience you had at the Alexandria dealership, but we are glad to hear that BMW of Annapolis was able to provide you with a more positive and efficient experience, solving the sensor issue for you. Excellent customer service can make a significant difference when dealing with car-related issues. Thank you for sharing your experience and for recognizing the individuals who assisted you. Enjoy your well-functioning vehicle!

October 19, 2023

Friendly, professional, courteous service. The service writer was looking out for my interests. The work was performed on time. More

by tom3pg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Report | Print
Oct 21, 2023 -

BMW of Annapolis responded

It's great to hear that you received friendly, professional, and courteous service, with the service writer looking out for your interests. Having the work performed on time is an added benefit, ensuring a smooth and convenient experience. Your satisfaction is important.

October 16, 2023

Andrew at the sales department has been outstanding in providing me and my wife valuable knowledge on how to navigate all the electronic features of our cars. His knowledge and patience is very much appre More

by Jaime
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew
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Oct 17, 2023 -

BMW of Annapolis responded

Thank you for your feedback! We're delighted to hear that Andrew in the sales department has been outstanding in providing valuable knowledge and assistance with navigating the electronic features of your cars. His knowledge and patience are greatly appreciated. We'll be sure to pass on your kind words to Andrew. We're here to provide top-notch service and support. Thank you for choosing us, and we'll certainly keep up the great work!

October 14, 2023

Service advisor Justin handled our checkin efficiently, explained the additional recommended service (battery) after the checkup clearly while working diligently to apply any applicable discounts to minimi More

by rbillin
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin, Robert
Report | Print
Oct 17, 2023 -

BMW of Annapolis responded

It's wonderful to hear about your positive experience with the service at the dealership. Justin and Robert provided you with excellent customer service, addressing your needs efficiently and clearly. Safe travels!

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