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BMW of Annapolis

Annapolis, MD

Overview
Reviews
Vehicles
4.6
901 Reviews
Call Dealership (410) 349-9312

31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 901 reviews

November 21, 2023

Great service and commitment to customer’s needs. Advisors are committed to great customer care. More

by Sigma4Robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donte and Nick
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Dec 01, 2023 -

BMW of Annapolis responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 21, 2023

Professional service staff both the service advisers and the shop. Service staff members are very personable and the IT system capabilities are used to their and the clients advantage. Results and inf More

by JSB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donte
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Jan 10, 2024 -

BMW of Annapolis responded

Thank you for your kind words! We are thrilled to hear that our team's professionalism and IT system are providing a positive experience for you and our other clients. We appreciate your loyalty and look forward to serving you again and again! Thanks for choosing us.

November 20, 2023

I visited for a recall issue. New to area. Appointment scheduled within a week I’d contact. Estimated time 4 hours. Arrived at appointment time car quickly taken into shop. Comp More

by Toni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
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Dec 05, 2023 -

BMW of Annapolis responded

It's fantastic to hear about your efficient and positive experience at BMW of Annapolis for your recall issue! Getting the appointment quickly, having the safety inspection completed alongside the recall, and leaving with a washed car within an hour and a half of your arrival really speaks to our efficiency and dedication to customer service. Courteous staff undoubtedly adds to the overall positive experience. Thank you for your business!

November 17, 2023

A quick diagnosis of the problem, and a thorough checkup of the cars other systems More

by Robbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Phipps, service advisor
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Nov 17, 2023 -

Robbie responded

Excellent service at this dealership. Mr. Justin Phipps, service advisor is great at explaining the cars needs when brought in. I have given thought to trying the local foreign car repair shops, but always opt for Annapolis BMW.

November 16, 2023

They are always professional kind and courteous. They helped me when I needed a miracle and they came through for me! I will be forever grateful! More

by Jenn R
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Alexis and Dave Mier
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Dec 02, 2023 -

BMW of Annapolis responded

It's heartwarming to hear about the positive impact we had on your experience! Professionalism, kindness, and exceptional service can truly make a lasting impression. Congratulations on your new vehicle!

November 14, 2023

The service advisors, Justin Phipps and Robert Koroza, work together as a team by answering questions about my car which has unique wheels and tires. The winter wheels and tires look better than I expect More

by hughjmeyers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin "JP" Phipps and Robert Kozora
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Dec 02, 2023 -

BMW of Annapolis responded

That's great to hear about your positive experience with Justin and Robert at the service department! Their collaborative effort in addressing your questions about unique wheels and tires and ensuring the winter wheels and tires met your expectations for the i3S is truly commendable. Thank you for your business!

November 14, 2023

My experience at the dealership was wonderful Dante displayed excellent service while I waited for my vehicle. More

by nutterjasmine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontae
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Dec 01, 2023 -

BMW of Annapolis responded

It's fantastic to hear that you had a wonderful experience and that Dante provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 01, 2023

Everyone I’ve ever dealt with over the past five years has been professional and the experience has been fantastic More

by Mart Belenky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert, Dontae
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Dec 01, 2023 -

BMW of Annapolis responded

It's wonderful to hear about your consistently positive experiences over the past five years! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 30, 2023

Jane King had an attitude, didn’t return my call or reply to my text. It took leaving two vm and 3 hours later for her to get back to me. Surprise surprise she recommended to replace 2 of my tires ($750+) It More

by hana.holbrook
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jane King
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October 30, 2023

Nicholas from the service department was very professional, friendly and helpful even when I showed up without appointment he didn’t hesitate to help me get the car fixed the same day. More

by Jrod4486
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
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Dec 02, 2023 -

BMW of Annapolis responded

Nicholas's professionalism and willingness to assist, even without an appointment, speaks volumes about the quality of service at BMW of Annapolis. It's great to hear that he was able to help you promptly and get your car fixed on the same day. Thank you for your business!

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