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BMW of Annapolis
Annapolis, MD
823 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 16, 2023
They needed better communication costumer service personnel , needed to be able to more efficient on service my experience is ok but not good enough personnel , needed to be able to more efficient on service my experience is ok but not good enough More
by barberjae
Employees Worked With
Dontay
August 15, 2023
Outstanding Service from Dan Bailey and Grant Maurer - Highly Recommended! I can’t thank Dan and Grant enough for the exceptional service getting the new BMW! Finding the perfect color combo and well-e Highly Recommended! I can’t thank Dan and Grant enough for the exceptional service getting the new BMW! Finding the perfect color combo and well-equipped iX wasn’t a walk in the park, but Dan made it look easy to source the vehicle. My lease was up, and I needed a new car fast. No time for a custom build and the long 4-month wait. Dan understood the urgency and went above and beyond to find me the dark graphite exterior with stunning chestnut leather interior. Patience? Grant has it in heaps! He tirelessly worked with me, ensuring every detail was just right. If you’re looking for a BMW that goes the extra mile, Dan and Grant is your guy. I’m beyond thrilled with my new iX, all thanks to Dan and Grant’s hard work and commitment. 10/10, would recommend without a second thought! More
by l. c.
Employees Worked With
Dan Bailey, Grant Maurer
August 15, 2023
Lacks integrity. Paid for vehicle check but did not check. Brought the car back a 2nd time, and they found issue that was supposed to be checked the 1st time. Tried Paid for vehicle check but did not check. Brought the car back a 2nd time, and they found issue that was supposed to be checked the 1st time. Tried to get $5000 for additional service for the 2nd time. Already paid $2,000 the first time. More
by BWM lover
Employees Worked With
Nick and Dontae
August 14, 2023
Very good! !! Good customer service in sales, parts and service!! Just purchase new car and sales rep Tom Hamel was excellent!! !! Good customer service in sales, parts and service!! Just purchase new car and sales rep Tom Hamel was excellent!! More
by the67redvette
Employees Worked With
Tom Hamel
August 11, 2023
While communicating 2-3 times via email with my service advisor during the day, when I emailed back towards the end of the day I received an out of office reply (saying he would return 6 days later). Whe advisor during the day, when I emailed back towards the end of the day I received an out of office reply (saying he would return 6 days later). When I tried to call the number in his email and the BMW service desk phone number 3 times, I went through the phone tree and then remained on hold for about 4 minutes each…eventually someone answered (remote worker) who offered to connect me to the service desk (which is what I just was on hold for). I did get someone to text me eventually but their phone system is horrible. Texting is nice but gets confusing between if it is from the advisor or the automated system. More
by capons.tribal-0t
Employees Worked With
Justin Phipps, Robert
August 09, 2023
DO NOT BUY A USED CARS FROM THIS DEALERSHIP! !! I WOULD GIVE THEM ZERO STARS IF I COULD! WE BOUGHT A CAR FROM THEM, NOT EVEN A YEAR LATER IT NEEDS A NEW ENGINE, AND THEY DID THE EXPECTION. IN ADD !! I WOULD GIVE THEM ZERO STARS IF I COULD! WE BOUGHT A CAR FROM THEM, NOT EVEN A YEAR LATER IT NEEDS A NEW ENGINE, AND THEY DID THE EXPECTION. IN ADDITION, IT STAYED IN THERE SHOP FOR OVER 3 MONTHS, PUT OVER $3000 INTO IT, REPLACING OTHER PARTS ONLY FOR THEM TO SAY ITS THE ENGINE & THEY WOULD GIVE ME A "DEAL" OF $11000 TO REPLACE IT. YOU WANT ME TO PAY $11000... THATS YOUR DEAL AFTER YOU SOLD ME A LEMON. WILL NOT BE BACK! More
by BMWofAnnapolisSucks
Employees Worked With
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