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BMW of Annapolis

Annapolis, MD

Overview
Reviews
Vehicles
4.7
900 Reviews
Call Dealership (410) 349-9312

31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 900 reviews

January 03, 2024

Service Advisor Jane King was highly professional at Annapolis BMW. She explained in great detail of the service. More

by joemickler0630
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lowe, Charles
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Jan 05, 2024 -

BMW of Annapolis responded

It's fantastic to hear that you had a great experience and that Jane provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 02, 2024

Great team. Justin was very helpful and answered all my questions. Very clean waiting area and several free drinks and snacks. The car wash and vacuum service wa More

by Zac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Jan 04, 2024 -

BMW of Annapolis responded

Thank you for the kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

December 25, 2023

They've been great since day 1! I've always had a pleasant experience with this dealership. More

by J O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
Dec 27, 2023 -

BMW of Annapolis responded

Consistency in providing a great experience since day one is fantastic to hear! It's wonderful when a dealership consistently delivers pleasant experiences. appreciate your business. We look forward to assisting you in the future.

December 24, 2023

Great dealership. In and out in just a couple of hours. My family has bought 2 cars from them just this year! More

by Li625
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Bailey
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Dec 27, 2023 -

BMW of Annapolis responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 24, 2023

I love my service rep -- he is so helpful and he gives excellent service. He is very customer focus!!! More

by lharmonmd52
Workmanship
Recommend Dealer
Yes
Employees Worked With
Justin at annapolis
Report | Print
Dec 27, 2023 -

BMW of Annapolis responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 23, 2023

Customer service was great & I loved my results! I usually don’t leave reviews but the service here is impeccable! More

by NatanyaM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontae Butler
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Dec 27, 2023 -

BMW of Annapolis responded

That's wonderful to hear! Exceptional customer service and great results can make a significant impact on one's experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 22, 2023

Everyone was so kind and attentive to our needs. My salesman Zachary was absolutely awesome would highly recommend this salesman and the bmw dealership to anyone. More

by allisontawney
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zachary
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Dec 30, 2023 -

BMW of Annapolis responded

Congratulations on your new vehicle! We are thrilled that Zach provided you with an awesome sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

December 21, 2023

Always courteous and timely service. Oil changes are completed in under an hour. Sometimes they will suggest additional service, but without big upsell pressure. More

by Billy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert, Eric
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Dec 22, 2023 -

BMW of Annapolis responded

We are thrilled to hear that you had a courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 18, 2023

Great customer service and quick turnaround on the service they provided. Cost was lower than expected. More

by Edwin Burgos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Dec 20, 2023 -

BMW of Annapolis responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 18, 2023

The absolute worst dealership I have seen DO NOT EVER TAKE YOUR VEHICLE THERE FOR REPAIR they had my car in the service department for 4 1/2 months no one calls with updates I called several times to sp More

by Lseminoles1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dontae Butler
Report | Print
Jan 09, 2024 -

BMW of Annapolis responded

Thank you for bringing this to my attention. I apologize for the lack of communication and poor customer service you experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at efischer@mybmwannapolis.com. I look forward to speaking with you. Eric Fischer Service Manager efischer@mybmwannapolis.com

Jan 10, 2024 -

BMW of Annapolis responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

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