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BMW of Annapolis

Annapolis, MD

4.6
840 Reviews

31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 840 reviews

November 23, 2024

It was easy to schedule service with my advisor. Excellent customer service and great work. More

by jmj11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Nov 25, 2024 -

BMW of Annapolis responded

Hello, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 19, 2024

You will not find a better dealership and group of people! Absolute first class in every department and manner. High attention to detail and every employee will always go the extra mile to ensure you More

by boptimized
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Hidalgo, David Mier
Nov 21, 2024 -

BMW of Annapolis responded

Hello, we're happy you found Bryan to be so supportive during your experience here at BMW of Annapolis. Thanks for the recommendation, and have an amazing day!

November 19, 2024

BMW of Annapolis has a great service process keeping you in the loop from sending videos and texts of the diagnostics as they are being made and explaining all of the issues and options for repair. The serv More

by toya.craig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontae
Nov 21, 2024 -

BMW of Annapolis responded

Hello craig, we're happy you found Dontae to be so supportive during your experience here at BMW of Annapolis. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 19, 2024

I had an outstanding experience at Annapolis BMW, and I can't say enough about how great my car buying journey was. Roberto Brown, my sales consultant, was exceptional throughout the entire process. He was More

by Kay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roberto Brown
Nov 21, 2024 -

BMW of Annapolis responded

Hi Kay, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 18, 2024

They do not stand behind their used vehicles. The put the onus and responsibility on the customer and, with the very limited warranty they provide, little recourse when something goes wrong. More

by thesuperzman
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris
Nov 21, 2024 -

BMW of Annapolis responded

We're sorry that after further attempts to resolve your concerns about the vehicle and the battery we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back. Dan Bailey General Sales Manager dbailey@group1auto.com

Nov 21, 2024 -

thesuperzman responded

Don't allow this response to fool you. Only after I walked away and was aggravated, did they decide to try and make it right. I don't want to work with a dealer that plays games and thinks the appropriate move is to make it right AFTER I leave. I spent a lot of time an energy negotiating. There is a plausible explanation for the battery drain. But they never offered it (I talked to the dealer that I did buy a car from and they made me understand what probably happened). A little more patience and work with the customer (I wasn't even asking for any more money off) would have served all of us well. I have bought several cars from them in the past, but never again.

November 18, 2024

Perfect customer service today! Dontae was very helpful! He organized my service visit today and arranged an appointment to resolve a recall. Dante is great! More

by mary.carpenter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante
Nov 21, 2024 -

BMW of Annapolis responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 18, 2024

They need better customer service. I’ve never gone into a service area that would not give me eye contact and tell me somebody will get with me or turn me down for service they schedul More

by Poor customer Service
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Work with serveral people
Nov 21, 2024 -

BMW of Annapolis responded

We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please contact me at the information provided below as I would like to discuss how we can regain your trust. Eric Fischer Service Manager efischer@mybmwannapolis.com

November 15, 2024

Jane is a wonderful service provider. She is attentive and always professional. I enjoy working with her directly. More

by Moyd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane
Nov 18, 2024 -

BMW of Annapolis responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Annapolis! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 15, 2024

Excellent customer focus. I will definitely do business with Annapolis BMW again. Strongly recommend the team. More

by domingo3rd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian in Sales & David, Finance Mgr
Nov 18, 2024 -

BMW of Annapolis responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 14, 2024

Andy Alexis was funny and straight forward. I had a good experience overall. I appreciate the effeciency. More

by olatubosunb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Alexis, David (finance)
Nov 18, 2024 -

BMW of Annapolis responded

Hi, thank you for your kind review; we are happy to pass along your comments to the staff here at BMW of Annapolis! Feel free to reach out to us if you need anything. Have a wonderful day.