BMW of Annapolis

The service department is the worst at the Mini side. The BMW side is amazing. I'm not sure where to start. The fact that I drove back 3 times for pickup after they call me to tell me the car is ready The BMW side is amazing. I'm not sure where to start. The fact that I drove back 3 times for pickup after they call me to tell me the car is ready for me to start the car and within 1 min see that my concern was not resolved. Or that the service advisor Bryan is rude. He apologized later, but the excuse he gave was that he was tired due to his 3 month old which I guess in his mind justifies being rude to customers. In the afternoon, he was on a personal video chat call while helping customers. He said my lights were out which they were not when I dropped off the car. He told me they replaced them at no charge, but my receipt shows a charge for 2 bulbs. What a liar! On the 2nd time I go to pick up the car, the shop opened late. I sat in the parking lot 5 past the hour wondering why nobody was there. Eventually they opened 8 mins past the hour, Bryan didn't acknowledge or apologized for opening late. Maybe it was his 3 month old fault again. If you need to bring your Mini in for service, do it on the weekend because the service advisor, Bryan, is not there and your will need to go to the BMW side for assistance. They are much more polite and customer friendly over there. More

Salesman Tom Hamel takes excellent personal care of his customers. I have been buying cars for more than 40 years and never experienced his kind of service. As long as he is there, I will not go anywhere customers. I have been buying cars for more than 40 years and never experienced his kind of service. As long as he is there, I will not go anywhere else for a car. More

Excellent customer service by Justin, he texted me with the problem and a link to see for myself. Very pleased with the service and the facility the problem and a link to see for myself. Very pleased with the service and the facility More

Always great service at BMW Annapolis. Shout out to advisor Dante B. for always being helpful. Shout out to advisor Dante B. for always being helpful. More

Great dealership everybody was extremely friendly and helpful not to mention very professional. I’ve never been in out of a dealership so quickly, which is a good thing. I’ve bought a lot of cars in my l helpful not to mention very professional. I’ve never been in out of a dealership so quickly, which is a good thing. I’ve bought a lot of cars in my life and have spent hour upon hour. Waiting to get everything processed. I’m not sure it took even a half an hour. Never hesitate to buy a car from this dealership. More

I bought my x5 to be serviced today. I was taken promptly, treated courteously by Nick, the waiting area was pleasant snd I was finished in the promised time. I will return. I was taken promptly, treated courteously by Nick, the waiting area was pleasant snd I was finished in the promised time. I will return. More

They took care of a significant maintenance issue while I waited. The facility was comfortable and well equipped with snacks and drinks. Very professional and positive staff. waited. The facility was comfortable and well equipped with snacks and drinks. Very professional and positive staff. More

The shop took good care of my car. That's greatly appreciated. My 2002 3 series came in for a sizable issue and they did a full diagnosis. Service manager Bob was kind enough to call That's greatly appreciated. My 2002 3 series came in for a sizable issue and they did a full diagnosis. Service manager Bob was kind enough to call me with a complete detailed explanation of their findings. They also graciously accommodated my request to keep the car under cover for those few days ( fabric convertible top ). Thank you!! . More

We would have preferred knowing @ our last oil change (mid-July) that the brake sensor may light up 5 weeks later. Live 1.5 hrs from dealer. (mid-July) that the brake sensor may light up 5 weeks later. Live 1.5 hrs from dealer. More