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BMW of Annapolis

Annapolis, MD

Overview
Reviews
Vehicles
4.6
823 Reviews
Call Dealership (410) 349-9312

31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 823 reviews

October 16, 2023

Andrew at the sales department has been outstanding in providing me and my wife valuable knowledge on how to navigate all the electronic features of our cars. His knowledge and patience is very much appre More

by Jaime
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew
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Oct 17, 2023 -

BMW of Annapolis responded

Thank you for your feedback! We're delighted to hear that Andrew in the sales department has been outstanding in providing valuable knowledge and assistance with navigating the electronic features of your cars. His knowledge and patience are greatly appreciated. We'll be sure to pass on your kind words to Andrew. We're here to provide top-notch service and support. Thank you for choosing us, and we'll certainly keep up the great work!

October 14, 2023

Service advisor Justin handled our checkin efficiently, explained the additional recommended service (battery) after the checkup clearly while working diligently to apply any applicable discounts to minimi More

by rbillin
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin, Robert
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Oct 17, 2023 -

BMW of Annapolis responded

It's wonderful to hear about your positive experience with the service at the dealership. Justin and Robert provided you with excellent customer service, addressing your needs efficiently and clearly. Safe travels!

October 13, 2023

It has good customer service as well as competent one. I truly appreciate its expeditious approach. More

by HDavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane
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Oct 17, 2023 -

BMW of Annapolis responded

We greatly appreciate your positive feedback! Providing good and competent customer service is a top priority, and we're thrilled to hear that you appreciate our expeditious approach. Thank you for choosing us, and we look forward to serving you again!

October 12, 2023

Had appointment, still took full day to xxxxx and 2 days to resolve with all parts in stock. Had to call and wait on hold for 20 minutes to get updates. More

by tjjcostello
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dontae
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October 12, 2023

Great service and attention to detail. Jeffrey was very knowledgeable and handled my service questions with ease. More

by vickiethrasher9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Report | Print
Oct 13, 2023 -

BMW of Annapolis responded

It's great to hear that you received great service with attention to detail, and that Jeffrey was knowledgeable and handled your service questions with ease. Exceptional service and knowledgeable professionals can truly make a difference. Thanks for sharing your positive experience!

October 12, 2023

My car was ready exactly when they proposed and delivered to me clean. The waiting room was a comfortable place to work while I waited. More

by Michelle H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Miller
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Oct 14, 2023 -

BMW of Annapolis responded

We are glad to hear that your car was ready exactly when we proposed, and we delivered it to you in a clean condition. A comfortable waiting room can certainly enhance the experience, especially if you can get some work done while waiting. Thanks for sharing your thoughts!

October 12, 2023

Work was efficient and good job. Happy w/outcome. It was expensive but necessary. Thanks More

by Weezer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Oct 13, 2023 -

BMW of Annapolis responded

we are pleased to hear that the work was efficient and resulted in a good outcome. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future. Thanks for sharing your thoughts!

October 09, 2023

I arrived early and they still accommodated me. They had great service, two employees greeted me at the same time. Great communication about my vehicle from the beginning to the end. More

by Tiffany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontae
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Oct 11, 2023 -

BMW of Annapolis responded

It's great to hear that despite arriving early, we accommodated you with great service. The fact that two employees greeted you promptly and that there was excellent communication about your vehicle throughout the process is a testament to our commitment to customer satisfaction. Safe and enjoyable driving with your well-serviced vehicle!

October 04, 2023

Tried to reach service. 3 different persons came on and no service person was available. Said they'd call me. Never did. Car won't start. Fuel module bad. Parts said $484.00 More

by jvconway68
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can't remember. But, HE was great.
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Oct 06, 2023 -

jvconway68 responded

Hopefully my experience will reach the service manager.

October 03, 2023

The service was excellent and this is the first time that I ever took my car to a dealership and it didn't take all day to get my car back. More

by lamaiyah1997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
Oct 05, 2023 -

BMW of Annapolis responded

It's fantastic to hear that you had an excellent experience with BMW of Annapolis' service and that you didn't have to spend the entire day waiting to get your car back. Efficient and timely service can greatly enhance the overall customer experience. Thank you for sharing your positive experience, and it's great to know that your visit to the dealership was a smooth and efficient one!

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