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BMW of Annapolis

Annapolis, MD

Overview
Reviews
Vehicles
4.6
823 Reviews
Call Dealership (410) 349-9312

31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 823 reviews

October 30, 2023

Jane King had an attitude, didn’t return my call or reply to my text. It took leaving two vm and 3 hours later for her to get back to me. Surprise surprise she recommended to replace 2 of my tires ($750+) It More

by hana.holbrook
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jane King
Report | Print
October 30, 2023

Nicholas from the service department was very professional, friendly and helpful even when I showed up without appointment he didn’t hesitate to help me get the car fixed the same day. More

by Jrod4486
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
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Dec 02, 2023 -

BMW of Annapolis responded

Nicholas's professionalism and willingness to assist, even without an appointment, speaks volumes about the quality of service at BMW of Annapolis. It's great to hear that he was able to help you promptly and get your car fixed on the same day. Thank you for your business!

October 29, 2023

Service was prompt and they provided replacement equipment under the full service contract with any hesitation. More

by sfox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontae
Report | Print
Dec 01, 2023 -

BMW of Annapolis responded

We are thrilled to hear that you had a prompt experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 28, 2023

The service is exemplary at BMW of Annapolis - the staff is responsive and I always feel confident my car is in the best hands! More

by dawnleerubin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas, Jane
Report | Print
Nov 01, 2023 -

BMW of Annapolis responded

Experiencing exemplary service at BMW of Annapolis with responsive staff who make you feel confident about your car's care is a great endorsement. Thank you!

October 27, 2023

I have a few complaints about my recent service at the dealership. I brought my vehicle in for a noise in the rear passenger side wheel and it took three weeks to find out it was the brakes. My vehicle s More

by rwilburn214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dontae
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October 26, 2023

Professional work every time & every aspect of the work always professional,on time clean, fast ,assertive, More

by jeffreyproctorjr J.PROCTOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Report | Print
Oct 31, 2023 -

BMW of Annapolis responded

It's great to hear that you consistently receive professional work in every aspect of the service. The attributes you mentioned, including professionalism, on-time service, cleanliness, speed, and assertiveness, contribute to an excellent overall experience. Your feedback is appreciated.

October 26, 2023

Great service, professional, considerate of customer time and focused of needs of my car. Awesome More

by Elizabeth Frink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontae. & Nickolas
Report | Print
Oct 31, 2023 -

BMW of Annapolis responded

We are delighted to hear that you received great professional service, considerate of your time, and focused on the needs of your car. An excellent service experience can make a significant difference in the overall maintenance and care of your vehicle. Your positive feedback is greatly appreciated!

October 25, 2023

Excellent service and follow-up communication on progress and expected completion date of repair work. More

by BMW4Ever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Phipps, Kozora, Jane King
Report | Print
Oct 31, 2023 -

BMW of Annapolis responded

It's great to hear that you received excellent service and effective follow-up communication regarding the progress and expected completion date of your repair work. Clear and transparent communication is crucial in ensuring a positive service experience. Your feedback is appreciated!

October 24, 2023

I had a sensor malfunctioning for the last few weeks which has been driving me crazy. It’s been beeping any time I stopped and my parking sensors weren’t working. I went to the Alexandria dealership (wa More

by Klinner331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick, Bryan and George
Report | Print
Nov 04, 2023 -

BMW of Annapolis responded

We are sorry to hear about the initial frustrating experience you had at the Alexandria dealership, but we are glad to hear that BMW of Annapolis was able to provide you with a more positive and efficient experience, solving the sensor issue for you. Excellent customer service can make a significant difference when dealing with car-related issues. Thank you for sharing your experience and for recognizing the individuals who assisted you. Enjoy your well-functioning vehicle!

October 19, 2023

Friendly, professional, courteous service. The service writer was looking out for my interests. The work was performed on time. More

by tom3pg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Report | Print
Oct 21, 2023 -

BMW of Annapolis responded

It's great to hear that you received friendly, professional, and courteous service, with the service writer looking out for your interests. Having the work performed on time is an added benefit, ensuring a smooth and convenient experience. Your satisfaction is important.

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