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BMW of Annapolis

Annapolis, MD

Overview
Reviews
Vehicles
4.6
896 Reviews
Call Dealership (410) 349-9312

31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 896 reviews

April 12, 2024

Nick was a great service advisor He gave great advice and the service was prompt. More

by jonmahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick T
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Apr 16, 2024 -

BMW of Annapolis responded

It's fantastic to hear that you had a great experience and that Nick provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 10, 2024

Service advisors recommended a $1400 service extension in mid 2023 for a 2020 BMW M340i, reasoning the cost by promising brakes would be included in the extension. Was informed in 2024 that the service exten More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin
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Apr 11, 2024 -

BMW of Annapolis responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jul 16, 2024 -

BMW of Annapolis responded

I apologize for the experience you had with our service extension terms. This situation should not have happened, and I'm sorry for any frustration caused. Please contact me so I can work to resolve this issue promptly. Eric Fischer Service Manager efischer@mybmwannapolis.com

April 06, 2024

This was my second service at BMW Annapolis, MD and was totally impressed with the Service and especially the Professionalism and Expertise by my Service Advisor Justin. So far so good with the needed ser More

by ptt1926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Apr 11, 2024 -

BMW of Annapolis responded

It's great to hear that you had such a positive experience with Justin and BMW of Annapolis during your service visit! We're glad that you found a new home for servicing your BMW and that everything went well with the needed service advisement for your X3.

April 05, 2024

Thorough workmanship and good staff. The wait was a bit long but I am satisfied with the service I received today. More

by Leonjohnson71712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Kozora
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Apr 09, 2024 -

BMW of Annapolis responded

We are thrilled to hear that you had a thorough experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 05, 2024

Very pleased with vehicle purchase at this dealer. Bring my car here for service and know it being well taken care of. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devon
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Apr 10, 2024 -

BMW of Annapolis responded

We are thrilled to hear that you had a pleasing experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 03, 2024

Our advisor Nicholas provided an excellent service! Knowledgeable, patient and warm! The best advertisement for your dealership! More

by Jane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Tomasko
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Apr 06, 2024 -

BMW of Annapolis responded

It's fantastic to hear that you had a great experience and that Nicholas provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 01, 2024

I was very satisfied with the service and professionalism of the staff/ service representatives at BMW of Annapolis. I have been doing business with them for years and would recommend them to my friends. More

by Service evaluation
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert.
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Apr 05, 2024 -

BMW of Annapolis responded

That's wonderful to hear that you've had such a positive experience with BMW of Annapolis over the years! We're glad to hear that you're satisfied with the service and professionalism of the staff and service representatives. Thank you for recommending us to your friends.

March 31, 2024

Very courteous and timely with my service. Also very accommodating. Will highly recommend them for any BMW needs. More

by roxannewsh1908
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Miller
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Apr 05, 2024 -

BMW of Annapolis responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

March 29, 2024

Donte was super. Hit the time in service perfectly. Great visit. Always get good service. Thanks More

by bjfitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donte
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Apr 04, 2024 -

BMW of Annapolis responded

It's fantastic to hear that you had a great experience and that Donte provided super assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 28, 2024

Jeremy was very professional and his experience with me at the dealership service department was great. Would recommend the dealership and service department to my friends and family. More

by ssmithty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Apr 04, 2024 -

BMW of Annapolis responded

Thank you for sharing your positive experience with Jeremy and our service department! We're thrilled to hear that Jeremy provided you with professional service, and we appreciate your recommendation to your friends and family. We look forward to serving you again in the future!

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