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BMW of Annapolis

Annapolis, MD

4.6
823 Reviews

31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 823 reviews

November 28, 2023

I was looking to purchase a used vehicle offered by BMW of Annapolis Upon arrival I was greeted warmly by several people. I introduced myself and asked to speak with the salesperson who I had an appointmen More

by Robb7346
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Shapiro
Dec 01, 2023 -

BMW of Annapolis responded

Congratulations on your new vehicle! At BMW of Annapolis, your satisfaction is our ultimate goal and we are pleased to hear that Jason was able to provide you with an exceptional sales experience! Thank you for the recommendation. We look forward to the opportunity to assist you again in the future!

November 26, 2023

Customer service is great to compare to the one I visited in Laurel. Less hassle very helpful. More

by TESS NIVEN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason
Dec 01, 2023 -

BMW of Annapolis responded

Congratulations on your new vehicle! We are thrilled to have provided you with a hasselfree sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 21, 2023

Great service and commitment to customer’s needs. Advisors are committed to great customer care. More

by Sigma4Robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donte and Nick
Dec 01, 2023 -

BMW of Annapolis responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 21, 2023

Professional service staff both the service advisers and the shop. Service staff members are very personable and the IT system capabilities are used to their and the clients advantage. Results and inf More

by JSB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donte
Jan 10, 2024 -

BMW of Annapolis responded

Thank you for your kind words! We are thrilled to hear that our team's professionalism and IT system are providing a positive experience for you and our other clients. We appreciate your loyalty and look forward to serving you again and again! Thanks for choosing us.

November 20, 2023

I visited for a recall issue. New to area. Appointment scheduled within a week I’d contact. Estimated time 4 hours. Arrived at appointment time car quickly taken into shop. Comp More

by Toni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
Dec 05, 2023 -

BMW of Annapolis responded

It's fantastic to hear about your efficient and positive experience at BMW of Annapolis for your recall issue! Getting the appointment quickly, having the safety inspection completed alongside the recall, and leaving with a washed car within an hour and a half of your arrival really speaks to our efficiency and dedication to customer service. Courteous staff undoubtedly adds to the overall positive experience. Thank you for your business!

November 17, 2023

A quick diagnosis of the problem, and a thorough checkup of the cars other systems More

by Robbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Phipps, service advisor
Nov 17, 2023 -

Robbie responded

Excellent service at this dealership. Mr. Justin Phipps, service advisor is great at explaining the cars needs when brought in. I have given thought to trying the local foreign car repair shops, but always opt for Annapolis BMW.

November 16, 2023

They are always professional kind and courteous. They helped me when I needed a miracle and they came through for me! I will be forever grateful! More

by Jenn R
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Alexis and Dave Mier
Dec 02, 2023 -

BMW of Annapolis responded

It's heartwarming to hear about the positive impact we had on your experience! Professionalism, kindness, and exceptional service can truly make a lasting impression. Congratulations on your new vehicle!

November 14, 2023

The service advisors, Justin Phipps and Robert Koroza, work together as a team by answering questions about my car which has unique wheels and tires. The winter wheels and tires look better than I expect More

by hughjmeyers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin "JP" Phipps and Robert Kozora
Dec 02, 2023 -

BMW of Annapolis responded

That's great to hear about your positive experience with Justin and Robert at the service department! Their collaborative effort in addressing your questions about unique wheels and tires and ensuring the winter wheels and tires met your expectations for the i3S is truly commendable. Thank you for your business!

November 14, 2023

My experience at the dealership was wonderful Dante displayed excellent service while I waited for my vehicle. More

by nutterjasmine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontae
Dec 01, 2023 -

BMW of Annapolis responded

It's fantastic to hear that you had a wonderful experience and that Dante provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 01, 2023

Everyone I’ve ever dealt with over the past five years has been professional and the experience has been fantastic More

by Mart Belenky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert, Dontae
Dec 01, 2023 -

BMW of Annapolis responded

It's wonderful to hear about your consistently positive experiences over the past five years! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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