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BMW of Annapolis

Annapolis, MD

Overview
Reviews
Vehicles
4.6
823 Reviews
Call Dealership (410) 349-9312

31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 823 reviews

December 21, 2023

Always courteous and timely service. Oil changes are completed in under an hour. Sometimes they will suggest additional service, but without big upsell pressure. More

by Billy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert, Eric
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Dec 22, 2023 -

BMW of Annapolis responded

We are thrilled to hear that you had a courteous experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 18, 2023

The absolute worst dealership I have seen DO NOT EVER TAKE YOUR VEHICLE THERE FOR REPAIR they had my car in the service department for 4 1/2 months no one calls with updates I called several times to sp More

by Lseminoles1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dontae Butler
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Jan 09, 2024 -

BMW of Annapolis responded

Thank you for bringing this to my attention. I apologize for the lack of communication and poor customer service you experienced. I would like an opportunity to address your concerns and to earn your business, please contact me at efischer@mybmwannapolis.com. I look forward to speaking with you. Eric Fischer Service Manager efischer@mybmwannapolis.com

Jan 10, 2024 -

BMW of Annapolis responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

December 18, 2023

Great customer service and quick turnaround on the service they provided. Cost was lower than expected. More

by Edwin Burgos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Dec 20, 2023 -

BMW of Annapolis responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 14, 2023

My first time getting my X5 serviced here went swimmingly. I plan to visit them again the next servicing is due! More

by Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane
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Dec 16, 2023 -

BMW of Annapolis responded

It's great to hear that your first service experience with your X5 went so well! Planning to return for your next servicing indicates a positive experience overall. Consistency in good service is always reassuring. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 08, 2023

This dealership is the best I ever dealt with everybody does an exceptional job I will never go to another dealership More

by jennifer040274
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
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Dec 12, 2023 -

BMW of Annapolis responded

It's fantastic to hear that you've had such an exceptional experience with BMW of Annapolis! We appreciate your loyalty and business. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

Dec 12, 2023 -

jennifer040274 responded

Thanks so much for All you do!!

December 05, 2023

I was pleased with the work done and the estimate for an ad on. However, my drivers for was scratched and there was brake fluid on the right front tire. Lack of attention from the tech. The screeches we More

by jjwidmayer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Dec 07, 2023 -

BMW of Annapolis responded

Thank you for your feedback. I'm sorry to hear that your experience with our service was unsatisfactory. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Eric Fischer Service Manager BMW and MINI of Annapolis 443-603-0520 efischer@mybmwannapolis.com

December 02, 2023

Exceptional client experience. David and Tom were great, knowledgeable and helpful. Highly recommended location. Thank you More

by biswo211989
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Hamel and David
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Dec 05, 2023 -

BMW of Annapolis responded

We are thrilled to hear that you had an exceptional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 01, 2023

Grant was a pleasure! ! All paperwork was accomplished quickly and efficient by Dave the business manager More

by Chrise
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grant
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Dec 06, 2023 -

BMW of Annapolis responded

Congratulations on your new vehicle! We are thrilled that Grant and Dave provided you with a pleasurable sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

November 30, 2023

I’m on my 3rd BMW from here. Sales and service have always been exceptional. More

by bbresslin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane
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Dec 02, 2023 -

BMW of Annapolis responded

That's fantastic to hear! Building a longstanding relationship with a dealership that consistently provides exceptional sales and service can make car ownership a much more enjoyable experience. Thank you for your business!

November 30, 2023

Great service and big shout-out to Nick for keeping me informed and up to date on the status of my vehicle. More

by 3505ebrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
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Dec 02, 2023 -

BMW of Annapolis responded

That's wonderful to hear! Keeping you informed and updated on the status of your vehicle is a sign of excellent service. It's great that Nick made sure you were well-informed throughout the process. Thank you for your business!

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