BMW of Annapolis

I purchased a Certified Pre-Owned vehicle on 1/3/2024 and when I returned it for their "We Owe You" service order, I had a very poor customer service experience with senior management (my experience with the when I returned it for their "We Owe You" service order, I had a very poor customer service experience with senior management (my experience with the Client/Sales Advisor was good). In short, apparently the work (restoring scuffed rims and body paint chips) was being performed outdoors by a third-party contractor and the low temperatures impacted their equipment, so the return of my vehicle was delayed by 1 week (not all the fixes were done and the vehicle was dirty). I did not seek any recompense for my inconvenience, but simply pointed out that they could have offered a Loaner vehicle to address my inconvenience; or they could have provided indoor space temporarily for the contractor to complete the work in a timely manner. I was told that Loaner vehicles are not provided for this type of work; and that I, too, could have chosen to make another trip to the Dealership to get my vehicle and reschedule my service (I had already returned on the scheduled day and the vehicle was not ready). I was a repeat customer, and could have gone elsewhere for a better price, but I chose to return there because of my previous good experience. That has changed. Forget price. Good customer service is what separates businesses. I will never purchase another vehicle from BMW of Annapolis, nor will I recommend anyone else to do so. Maryland Law does not enable me to return the vehicle; however, I will investigate if my warranty can be serviced at another BMW Dealership just to avoid having to do business with BMW of Annapolis. More

I took my X5 to be inspected because the brakes are squeaking and sometimes crunching, they asked if I would like my oil changed and I agreed they found nothing wrong with the brakes and I guess change squeaking and sometimes crunching, they asked if I would like my oil changed and I agreed they found nothing wrong with the brakes and I guess changed the oil and charged me $450 I will not be back. Note: my vehicle has less than 22,000 miles on it. More

Prompt appointment and service. Received car back with good input No complaints with the service. Received car back with good input No complaints with the service. More

Excellent communication Andrew was my salesman everything went smooth I purchased the car from out of state every thing was as described highly recommended went smooth I purchased the car from out of state every thing was as described highly recommended More

It is close to my home and a short wait time for service. My advisor was referred to me because of his great service and advice. My advisor was referred to me because of his great service and advice. More

We received exceptional service at BMW of Annapolis on our X3 BMW. As always, the service was done with outstanding thoroughness, timeliness, and integrity. Justin Phipps, our service advisor, was excep our X3 BMW. As always, the service was done with outstanding thoroughness, timeliness, and integrity. Justin Phipps, our service advisor, was exceptional in keeping us informed of the status and urgency of care that was needed. I would highly recommend BMW of Annapolis to family and friends due to the high level of customer service and satisfaction. More

My experience at BMW of Annapolis was amazing. Outstanding customer service! Andy provided me with superior service during the entire purchasing process. Outstanding customer service! Andy provided me with superior service during the entire purchasing process. More

Great service overall! On time and very helpful. Love the video from the techs — keep doing that! On time and very helpful. Love the video from the techs — keep doing that! More

I’d like to thank Dontae for helping me out today. He was thorough and is an asset to the service department. Well done sir! He was thorough and is an asset to the service department. Well done sir! More

Love BMW of Annapolis! Service, Friendliness and Efficiency are top notch! Thank you to Joe, Justin, Steve and Amy they are the best! Service, Friendliness and Efficiency are top notch! Thank you to Joe, Justin, Steve and Amy they are the best! More