BMW of Annapolis

My truck now has engine issues after spending $5000 worth of work done and all the suggested work done I needed. They did a full diagnostic. 2 weeks later my trucks engine is overheating. I think they are pu of work done and all the suggested work done I needed. They did a full diagnostic. 2 weeks later my trucks engine is overheating. I think they are purposely sabotaging vehicles. More

Service department is excellent. Jeremy Miller always addresses my issues and concerns. Highly recommended. Would not take me vehicles to another dealer service department. Jeremy Miller always addresses my issues and concerns. Highly recommended. Would not take me vehicles to another dealer service department. More

The Annapolis BMW dealership has taken care of my BMW since I’ve had it. They are always been polite and thorough in their service. since I’ve had it. They are always been polite and thorough in their service. More

This service department is top-notch! Nicholas always does a great job communicating and taking care of what is needed. Thank you from a very happy and satisfied customer. Nicholas always does a great job communicating and taking care of what is needed. Thank you from a very happy and satisfied customer. More

I had the pleasure of getting my vehicle serviced at Annapolis BMW on 3-5-26. I called earlier to see if there were any available spots to fit me in. I spoke with Eric Fisher the service manager and he Annapolis BMW on 3-5-26. I called earlier to see if there were any available spots to fit me in. I spoke with Eric Fisher the service manager and he recognized my voice, greeted me with a professional tone and manner. I was able to get my vehicle in for service at a great time in the afternoon, and in no time at all my vehicle was in and out, washed and cleaned. Sean and Donate the service advisors worked collectively and as a team to expedite the paperwork for a smooth transition and Sean always offers insight into key ways to keep my BMW's running well on the performance side. More

Awesome dealership and really good customer care! Will recommend this dealership every time! See service advisor Nick Will recommend this dealership every time! See service advisor Nick More

Got me the spec I wanted and made the entire process fast and easy! Fastest transaction ever! and easy! Fastest transaction ever! More

Up front quote was given and I liked the transparency. The wait was a bit excessive (over three hours) I liked the video that was sent to me by my mechanic, but I couldn’t understand what he was saying. A The wait was a bit excessive (over three hours) I liked the video that was sent to me by my mechanic, but I couldn’t understand what he was saying. All and all it was a good experience. Car wash was a bit haphazard with areas that were missed More

Horrible customer service, and discrimination. I am an Ohio resident who inquired on a 2018 Audi SQ5 on their lot. A sales rep contacted me by the name of Parsa Akbari, who was welcoming at first I am an Ohio resident who inquired on a 2018 Audi SQ5 on their lot. A sales rep contacted me by the name of Parsa Akbari, who was welcoming at first over the phone until I told him I had challenged credit. So he made the comment, well if you have already outside financial, or a check bring it with you. So I send him my trade information early afternoon, and received no response. Messaged him later that evening no response. So I called the dealership on today, and left a VM for the used car mgr name Chris, no return call. So I called back, and clearly he didn't care what I had to say, more of the tone get off my phone, I will have Parsa call you after I JUST TOLD him, I don't want to work with him!! So any way, Parsa calls me back, oh Sorry I didn't get back to you, I got busy, ok, you could've sent a simple text, easy communication. I'll get the number right over to you, and just hangs up the phone! Look, don't judge a book based on someone's credit, you don't know if I had extra money down, or just maybe pay the car off. I definitely felt discriminated on because when I tell you, his whole tone changed when I expressed challenged credit, and still received no callback or update on my trade. So NO! I don't recommend this dealer for its horrible customer service and discrimination acts. More

Sean and shop foreman were awesome to help me diagnose perceived issue with my BMW X5m comp. Back on the road and had a loaner while they took care of it- great service and attention to detail. perceived issue with my BMW X5m comp. Back on the road and had a loaner while they took care of it- great service and attention to detail. More