BMW of Annapolis

Deonte provided excellent service and was very helpful and professional. The dealer addressed my concerns seamlessly and professional. The dealer addressed my concerns seamlessly More

When I called to set up my first service, a loaner vehicle was not offered and not available. My wife has Lexis and it is never a question of whether a loaner is available. When arrive to site and ask vehicle was not offered and not available. My wife has Lexis and it is never a question of whether a loaner is available. When arrive to site and ask why I wasn’t given a loaner they told me that they had to schedule it and it would be two weeks out. This is unacceptable for a BMW dealership. More

Easy to make appointment, easy to drop off car, polite and attentive staff, through service and timely completion. Nice waiting facilities if needed. and attentive staff, through service and timely completion. Nice waiting facilities if needed. More

Service, efficiency and friendliness is 5 Star! ! Sure wish I had a loaner so I didn’t have to sit there for 3 1/2 hrs. ! Sure wish I had a loaner so I didn’t have to sit there for 3 1/2 hrs. More

Easy drop off (even with the construction) friendly staff. Was greeted outside and told what to do and again when I entered the service department. staff. Was greeted outside and told what to do and again when I entered the service department. More

Consistency in quality service among everyone, friendly and knowledgeable. Highly recommended this dealership to everyone and knowledgeable. Highly recommended this dealership to everyone More

Great team - pleasant to work with. They were very knowledgeable and made my process enjoyable and easy They were very knowledgeable and made my process enjoyable and easy More

The knowledge and professionalism of the staff was AMAZING!!!!! I never felt uncomfortable or forced into making a decision. This was the best car buying experience I've ever had. Ayan my sales rep i AMAZING!!!!! I never felt uncomfortable or forced into making a decision. This was the best car buying experience I've ever had. Ayan my sales rep is the best, so anyone going to this dealership please request him. More

This dealership is very uncommunicative. I had to call multiple times to get any answers. I was told multiple times I would receive a call back from a BMW employee and I never did. My car al I had to call multiple times to get any answers. I was told multiple times I would receive a call back from a BMW employee and I never did. My car also took 5 days for an oil change and battery charge. More