BMW of Annapolis

Had my car serviced there and was a little surprised at the final cost. On the positive side I was given a loaner, but I thought my car was going to be there for a day or so. They ended up keeping my car the final cost. On the positive side I was given a loaner, but I thought my car was going to be there for a day or so. They ended up keeping my car for a week and a half. No one told me imy car was going to be there so long. This was bad considering, I travel for my job and I couldn't take the loaner outside of the DMV area. I had to postpone many meetings and when I got my car back it wasn't for anything too intricate. I also wish my service advisor would have called me once to tell me what was going on with my car. I left several messages on her voicemail. More

The customer service was ok. I was pretty annoyed that it was freezing outside and the person handling my service said my car was parked “right out front.”. It was not “right ou I was pretty annoyed that it was freezing outside and the person handling my service said my car was parked “right out front.”. It was not “right out front.” It was actually parked all the way across the parking lot near the street you turn off of to enter the service area. I happened to have a question for the body shop and the gentleman from the body shop offered to bring my car to the service center doors. I really appreciated that. I was told upon checking in that my service (an oil change) would take about 90 min. My appt was at 945am and I arrived on time. My car wasn’t ready until 1245pm and no one updated me at any point about the service running behind. It was also very, very cold in the waiting area. And the door kept being left open by delivery drivers. And there was only one place to sit where I could plug in my laptop. The oil change was fine. More

Great customer service. Staff was very helpful when I showed up to get my car. Staff was very helpful when I showed up to get my car. More

Robert did an Outstanding job processing my service appointment today. He kept me informed and the annual service of my BMW 430i was completed in record time even though the Service Center was packed appointment today. He kept me informed and the annual service of my BMW 430i was completed in record time even though the Service Center was packed with customers! More

Great dealership and staff ! Seemless interaction… work is done on time for the price that was quoted and very knowledgeable about their products. Seemless interaction… work is done on time for the price that was quoted and very knowledgeable about their products. More

Delontae Butler provided excellent service, very knowledgeable and informative. Customer waiting area was comfortable and clean. knowledgeable and informative. Customer waiting area was comfortable and clean. More

The service provided by Jeremy was outstanding! BMW of Annapolis is always outstanding and customer friendly! BMW of Annapolis is always outstanding and customer friendly! More

This was the 1st time I used you for service… but it won’t be the last. I was really impressed with the communication and service I recieved. won’t be the last. I was really impressed with the communication and service I recieved. More

This was my first visit to BMW of Annapolis. Everyone I dealt with was courteous, friendly, and professional. Overall a very pleasant experience. Everyone I dealt with was courteous, friendly, and professional. Overall a very pleasant experience. More

Wonderful prompt and courteous service. I’ve been going here for several years now and always had a good experience. I’ve been going here for several years now and always had a good experience. More