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BMW of Annapolis

Annapolis, MD

Overview
Reviews
Vehicles
4.6
896 Reviews
Call Dealership (410) 349-9312

31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 896 reviews

July 16, 2024

Great customer service and service was fast. The staff was awesome and the place was clean More

by Boybaby68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontae
Report | Print
Jul 17, 2024 -

BMW of Annapolis responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 14, 2024

First, when purchasing new BMW's I have always been treated fairly and honestly at Annapolis. Dan Bailey and Andrew Coughlin in particular have worked with me to find the right model and features, opti More

by Bob G
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
See Beginning
Report | Print
Jul 15, 2024 -

BMW of Annapolis responded

Hello Bob, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 13, 2024

Service was fast and efficient. Service writers were excellent to deal with.- we dealt with Robert. More

by Jen Daly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
Jul 14, 2024 -

BMW of Annapolis responded

Hi Jen, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 11, 2024

Sometimes I have good service sometimes I do not. Not All service reps are very helpful. More

by gem009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donte
Report | Print
Jul 18, 2024 -

BMW of Annapolis responded

gem009, Please accept my apology for this delayed response. We regret that your overall experience was not up to the standards we aim for, and your concerns will be shared with our team. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. Thank you for taking the time to share your feedback, and I am sorry for any inconvenience you faced. Eric Fischer Service Manager efischer@mybmwannapolis.com

July 11, 2024

Great experience, Bryan Hildago is my rep. It was a pleasure working with him. Great More

by ojackson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Hidalgo
Report | Print
Jul 13, 2024 -

BMW of Annapolis responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Annapolis. We are always more than happy to assist you if anything else comes up. Take care!

July 10, 2024

I came in with a punctured tire. They didn’t offer to add air to my tire or anything. The reps were also not friendly. It was a bad customer service experience for me. More

by lasmo09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I can’t remember
Report | Print
Jul 13, 2024 -

BMW of Annapolis responded

lasmo09, Thank you for your feedback about your punctured tire and the lack of attention you received when you arrived. This should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Eric Fischer Service Manager efischer@mybmwannapolis.com

July 10, 2024

First visit there for annual service and was impressed with their professionalism. Explained required procedures and estimated cost and time to complete. There were three specials… repair order explain More

by cmacglashan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nickolas Tomasko, Daniel Juskiewicz
Report | Print
Jul 10, 2024 -

BMW of Annapolis responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 10, 2024

Jane King was so pleasant and helpful. I appreciate the level of customer service she provided. More

by vemrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane King
Report | Print
Jul 11, 2024 -

BMW of Annapolis responded

Hi, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!

July 09, 2024

The service department provided excellent customer service - work was completed in timeframe as promised. All in all a pleasant experience. More

by DFS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane King
Report | Print
Jul 10, 2024 -

BMW of Annapolis responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 09, 2024

Service department was quick and easy. Work was completed ahead of schedule and price was competitive with independent service providers. More

by robkopp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane
Report | Print
Jul 10, 2024 -

BMW of Annapolis responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

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