BMW of Annapolis

Had a tire inspection initiated by the bmw app. Was told ICan drive aFew more Months before replacing the tires. Appreciate the honest Assessment. Was told ICan drive aFew more Months before replacing the tires. Appreciate the honest Assessment. More

Elliott was a wonderful sales person to work with. He was able to answer all of our questions and address any concerns that we had when it came to purchasing. He took us out to drive two different ca He was able to answer all of our questions and address any concerns that we had when it came to purchasing. He took us out to drive two different cars because we weren't sure which vehicle to go with but after test driving both cars and his knowledge that he offered based on his experience we were able to make a decision. Overall, he just made it a smooth process and there was no pressure to make a decision. More

Always plesant to work with. Keeps up to date on progress. Everyone is very friendly. Keeps up to date on progress. Everyone is very friendly. More

Very nice and knowledgeable Helpful and easy to work with I like the recording videos with I like the recording videos More

I saw excellent reviews pertaining to this dealership is why I went there. My experience wasn't so pleasant. I went there on appointment for a noise in my brakes and to have my wheels balanced. I was told t why I went there. My experience wasn't so pleasant. I went there on appointment for a noise in my brakes and to have my wheels balanced. I was told that the technician couldn't decipher if the noise was coming from the front or back. Keep in mind that I'm at a BMW dealership with a BMW. I recently put new pads on the back and pads and rotors on the front( aftermarket).They tried to sell me ( of course) bmw hardware for $2600. I get it, its a business, but you couldn't tell me where the noise was coming from? I was also told that the tpm in one wheel came off, so I came in with no lights on the dash, and left with a tpm light that had to be ordered. I had to go to another establishment to have that work done. That's not all, but you get the idea. Never Again. I see why people go to indy shops and avoid dealerships. By the way, I was there 5 hrs. More

Professional, knowledgeable, and friendly. My advisor researched problem and provided a solution. The associates at the loaner area were friendly. My advisor researched problem and provided a solution. The associates at the loaner area were friendly. More

Great in and out service from start to finish. Loaner car is always available when needed. Loaner car is always available when needed. More

Excellent costumer service ! !!from start to finish , it is my second time buying from them and it will not be my last. !!from start to finish , it is my second time buying from them and it will not be my last. More

Dave Mieir, Dan Bailey, and Jason Shapiro worked very hard to make me feel comfortable and confident in my purchase. hard to make me feel comfortable and confident in my purchase. More

Excellent communication the entire time my vehicle was in for service. Done in the time promised & done completely. As it is a high mileage vehicle, my service advisor was open and honest on what was necessa for service. Done in the time promised & done completely. As it is a high mileage vehicle, my service advisor was open and honest on what was necessary to extend the life of the vehicle & what was only needed as a “creature comfort” feature. Highly recommend having your BMW serviced at BMW or Annapolis! More