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BMW of Annapolis

Annapolis, MD

Overview
Reviews
Vehicles
4.6
896 Reviews
Call Dealership (410) 349-9312

31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 896 reviews

October 22, 2024

Easy scheduling. Fairly quick service. Clean waiting area. Coffee and snack station! Sean be was A plus! More

by Elizabeth
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Report | Print
Oct 25, 2024 -

BMW of Annapolis responded

Hi Elizabeth, thank you for your kind review; we are happy to pass along your comments to Sean here at BMW of Annapolis! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 19, 2024

The service received from BMW of Annapolis is always “#1”… the service and friendly Service Rep as helpful and honest. keep up the good work!!!👍 More

by Lovette H
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donte and JP
Report | Print
Oct 23, 2024 -

BMW of Annapolis responded

Hello Lovette, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 17, 2024

Friendly, efficient, very communicative. This is my 4th car with them and I have been completely satisfied More

by User-3a91a7abea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Morrow
Report | Print
Oct 19, 2024 -

BMW of Annapolis responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Annapolis. Please don't hesitate to reach out if there's anything additional we can do for you.

October 17, 2024

Service advisor Dontae Butler was extremely professional, knowledgeable and had great customer service skills and was very patient with explaining the condition of my car. More

by Sandiw630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontae Butler
Report | Print
Oct 19, 2024 -

BMW of Annapolis responded

Hi, thank you for your kind review; we are happy to pass along your comments to Dontae here at BMW of Annapolis! We are always more than happy to assist you if anything else comes up. Take care!

October 16, 2024

Friendly, professional and knowledgeable service team will highly recommend to all of my beamer friends More

by pflameroem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
Oct 19, 2024 -

BMW of Annapolis responded

Hi, thank you for taking the time to leave a review for us at BMW of Annapolis. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 10, 2024

Dontae, the service coordinator, was very pleasant and responsive; that’s the only reason this is a two star, and not a one star, review. Whoever serviced my vehicle failed to reset the service mileage re More

by Howard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dontae
Report | Print
Oct 13, 2024 -

BMW of Annapolis responded

Howard, Thank you for your feedback about resetting the service reminder, this should not have happened, and I apologize for any inconvenience you faced having to return. Your concerns will be shared with our team so, that similar situations can be addressed and prevented. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Eric Fischer Service Manager efischer@mybmwannapolis.com

October 10, 2024

From the time that I walked into the dealership the customer service was great. Thank you! More

by Tee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontae
Report | Print
Oct 13, 2024 -

BMW of Annapolis responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 10, 2024

The only issue I had was the washing of my vehicle. They stated it had been washed but it wasn't. They took it back to be washed the second time and same results. I did see scraps on the back of the v More

by juanjohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Report | Print
Oct 13, 2024 -

BMW of Annapolis responded

juanjohnson, I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to your vehicle not being washed to your satisfaction. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Eric Fischer Service Manager efischer@mybmwannapolis.com

October 10, 2024

Service Advisor was professional and knowledgeable. Car was washed and ready on time. Great experience More

by dougveres
Recommend Dealer
Yes
Employees Worked With
Sean (I think)
Report | Print
Oct 13, 2024 -

BMW of Annapolis responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Annapolis. If you have any further questions, please give us a call. We're always happy to help!

October 10, 2024

Ayan was the best! So helpful and professional. He was the first person to greet me when entering the showroom and helped me through the entire buying process. More

by Mittons
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ayan Teel
Report | Print
Oct 13, 2024 -

BMW of Annapolis responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Annapolis. We are always more than happy to assist you if anything else comes up. Take care!

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