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BMW of Annapolis

Annapolis, MD

4.6
821 Reviews

31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 821 reviews

July 26, 2024

Great ease scheduling, communication great, quick service. Courteous respectful all important attributes. I trust the care they provide to my car. More

by dst13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Jul 28, 2024 -

BMW of Annapolis responded

Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 24, 2024

Excellent service, trustworthy, efficient, respectful, responsive. An absolute wonderful experience each time I have purchased. Dave & Tom H. treated me like royalty. More

by travisthodge
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave M, Tom H.
Jul 26, 2024 -

BMW of Annapolis responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Annapolis. Please don't hesitate to reach out if there's anything additional we can do for you.

July 23, 2024

I absolutely dreaded car shopping (which is why I was replacing a 14-year-old car). A good friend of mine recommended BMW of Annapolis, and the experience could not have been better. When I came in, I More

by chris24b
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Grant Mauer, Dan Bailey and Alexis
Jul 25, 2024 -

BMW of Annapolis responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please don't hesitate to reach out if there's anything additional we can do for you.

July 22, 2024

Good service, very professional, quick response, great price, smooth transaction, very helpful staff. Thank you More

by Lovegolf1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elliott
Jul 26, 2024 -

BMW of Annapolis responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 19, 2024

Nick at Service was awesome! One of the best at this station. Great customer service! More

by Song Stisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Jul 20, 2024 -

BMW of Annapolis responded

Hi, we're happy to hear you had such a great experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

July 16, 2024

Great customer service and service was fast. The staff was awesome and the place was clean More

by Boybaby68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontae
Jul 17, 2024 -

BMW of Annapolis responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 14, 2024

First, when purchasing new BMW's I have always been treated fairly and honestly at Annapolis. Dan Bailey and Andrew Coughlin in particular have worked with me to find the right model and features, opti More

by Bob G
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
See Beginning
Jul 15, 2024 -

BMW of Annapolis responded

Hello Bob, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 13, 2024

Service was fast and efficient. Service writers were excellent to deal with.- we dealt with Robert. More

by Jen Daly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Jul 14, 2024 -

BMW of Annapolis responded

Hi Jen, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 11, 2024

Great experience, Bryan Hildago is my rep. It was a pleasure working with him. Great More

by ojackson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Hidalgo
Jul 13, 2024 -

BMW of Annapolis responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Annapolis. We are always more than happy to assist you if anything else comes up. Take care!

July 11, 2024

Sometimes I have good service sometimes I do not. Not All service reps are very helpful. More

by gem009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donte
Jul 18, 2024 -

BMW of Annapolis responded

gem009, Please accept my apology for this delayed response. We regret that your overall experience was not up to the standards we aim for, and your concerns will be shared with our team. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. Thank you for taking the time to share your feedback, and I am sorry for any inconvenience you faced. Eric Fischer Service Manager efischer@mybmwannapolis.com

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