BMW of Annapolis

This dealership is always very professional, friendly and helpful. They explain the necessary work and give a detailed assessment. helpful. They explain the necessary work and give a detailed assessment. More

Robert got me in quickly, understood problem, and let me keep loaner additional 3 days to make my life easier, live over bridge 1 hour away. Great service! keep loaner additional 3 days to make my life easier, live over bridge 1 hour away. Great service! More

Excellent service department with great service and resourceful staff. Robert Kozarski is amazing! Thank you! resourceful staff. Robert Kozarski is amazing! Thank you! More

Service adviser was great. He was respectful of my time and made sure that I was kept updated with service He was respectful of my time and made sure that I was kept updated with service More

Awesome service writer. Sean Pariera. Figured out the issue right away. Had loaner ready for me. Sean Pariera. Figured out the issue right away. Had loaner ready for me. More

Good service was provided with a loaner car. There was almost no wait time once I arrived. There was almost no wait time once I arrived. More

I had service done on my bmw and they were quick and courteous and I couldn’t have been more pleased courteous and I couldn’t have been more pleased More

Amazing service always, Robert took great care of me. People try to avoid service at dealers , but I have had nothing but great experiences here. People try to avoid service at dealers , but I have had nothing but great experiences here. More

Excellent dealership with knowledgeable staff and non-pushy sales people. Had a wonderful experience purchasing a used vehicle and couldn't have been happier. Will certainly return here for future BM non-pushy sales people. Had a wonderful experience purchasing a used vehicle and couldn't have been happier. Will certainly return here for future BMW car needs. More

Practically, the Best BMW service center I have been to, having owned 4 BMWs so far. Jane King, the very first Service Consultant who took care of my appointment the first time I went to Annapolis remains t having owned 4 BMWs so far. Jane King, the very first Service Consultant who took care of my appointment the first time I went to Annapolis remains true to type. All the Consultants or Advisors are cut from the same cloth: professional, very knowledgeable, consistent, and make the customer know they're part of the family. You get discounts you probably weren't aware of. Event individual part warranty the customer doesn't know about is brought to the customer's knowledgeable. For those who haven't been there recently, the service center has been temporarily moved to the building that houses the shop down the hill, while reno works are being done. Jane made sure I was able to settle in and find a work space while I waited for my machine to be service. She provided updates as needed with all the explanations necessary. I have driven the car now for a few days since service and...what can I say! They simply never disappoint, the reason why BMW of Annapolis is a cut above, and always strives to stay above the fray. To Jane, all the service advisors and especially the unseen crew behind the curtains in the shop, thanks a million for all you do. You represent the BEST of the industry. May your brand continue to grow and expand. More