BMW of Annapolis

Sean and shop foreman were awesome to help me diagnose perceived issue with my BMW X5m comp. Back on the road and had a loaner while they took care of it- great service and attention to detail. perceived issue with my BMW X5m comp. Back on the road and had a loaner while they took care of it- great service and attention to detail. More

Horrible customer service, and discrimination. I am an Ohio resident who inquired on a 2018 Audi SQ5 on their lot. A sales rep contacted me by the name of Parsa Akbari, who was welcoming at first I am an Ohio resident who inquired on a 2018 Audi SQ5 on their lot. A sales rep contacted me by the name of Parsa Akbari, who was welcoming at first over the phone until I told him I had challenged credit. So he made the comment, well if you have already outside financial, or a check bring it with you. So I send him my trade information early afternoon, and received no response. Messaged him later that evening no response. So I called the dealership on today, and left a VM for the used car mgr name Chris, no return call. So I called back, and clearly he didn't care what I had to say, more of the tone get off my phone, I will have Parsa call you after I JUST TOLD him, I don't want to work with him!! So any way, Parsa calls me back, oh Sorry I didn't get back to you, I got busy, ok, you could've sent a simple text, easy communication. I'll get the number right over to you, and just hangs up the phone! Look, don't judge a book based on someone's credit, you don't know if I had extra money down, or just maybe pay the car off. I definitely felt discriminated on because when I tell you, his whole tone changed when I expressed challenged credit, and still received no callback or update on my trade. So NO! I don't recommend this dealer for its horrible customer service and discrimination acts. More

I just purchased a 2026 X3 from Annapolis BMW. Our sales person was Ester, what a pleasant and knowledgeable sales person, after taking the aforementioned vehicle for a test drive with my wife, We Our sales person was Ester, what a pleasant and knowledgeable sales person, after taking the aforementioned vehicle for a test drive with my wife, We purchased the vehicle. In addition, the finance director Dave was fantastic! Keep up the great work. Tony Marotta More

In the middle of a heavy rainstorm I ran to my BMW X-3 only to find the roof was leaking above the A-pillar. It was early on a Friday morning and I called to see if I could have the vehicle serviced as I only to find the roof was leaking above the A-pillar. It was early on a Friday morning and I called to see if I could have the vehicle serviced as I had other appointments the following day. My service representative, Dontae Butler, was able to get me in directly and provided transportation home while the vehicle was waiting for a service tech. The problem was diagnosed as a clogged drain line from the moon roof. The line was cleared and it seems that they also dried the ceiling area where the water had been coming into the cabin. I had the vehicle back in under two hours and everything was fine. I have only had one service under the warrantee prior to this one and both were excellent. The new service bays and waiting area are great. Highly recommend Annapolis BMW! More

Beautiful new service center. Great service representative. Clean, respectful service. I would recommend them to others. Great service representative. Clean, respectful service. I would recommend them to others. More

Great service, very efficient process, quality work and on time, and good price. The new facility is shop very nice and comfortable to wait in. on time, and good price. The new facility is shop very nice and comfortable to wait in. More

Sean was very helpful. Took care of what was needed and answered my questions. I appreciate the car wash too. Took care of what was needed and answered my questions. I appreciate the car wash too. More

The reason for me purchasing my 2026 230i from BMW of Annapolis is because of of the quality service I received from Dontae Butler n Robert Kozora I could not possibly imagine receiving their quality of Annapolis is because of of the quality service I received from Dontae Butler n Robert Kozora I could not possibly imagine receiving their quality of service from another dealership. More

Very helpful sales staff. We were in and out with my purchase in no time! Very professional and knowledgeable. We were in and out with my purchase in no time! Very professional and knowledgeable. More