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BMW of Annapolis

Annapolis, MD

Overview
Reviews
Vehicles
4.6
840 Reviews
Call Dealership (410) 349-9312

31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 840 reviews

December 24, 2024

From day 1 Justin was extremely courteous and listened to my concerns. The entires staff were polite and helpful. Can’t say enough-Justin’s professionalism is outstanding. More

by colepjphil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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December 23, 2024

After a very nice buying experience, the service has been consistently courteous, and of high quality. Highly recommended. More

by grycote
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontae Butler
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December 21, 2024

It took almost 4 hours for the cars first service. No communication. Tried to contact service manager several times with no success. Left a voicemail that was not returned. They washed the car when se More

by zloller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dan Bailey and Eric the service manager
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Dec 24, 2024 -

BMW of Annapolis responded

We apologize that despite our efforts, we were unable to fully address your concerns. We understand your disappointment, and we value your business. If there's anything we can do to change your perception of our dealership in the future, please don't hesitate to reach out. We would appreciate the opportunity to earn your trust back.

December 21, 2024

The Service center appears to be understaffed. There was poor communication regarding wait time and many waiting customers that seemed upset. More

by bmarinucci7643
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Dec 24, 2024 -

BMW of Annapolis responded

We are genuinely sorry to hear about the issues you faced in our service department. Your feedback is invaluable, and we take it very seriously. It’s clear that we did not meet the standards of service that you expect. We understand how frustrating it can be when you feel your vehicle is not receiving the care it deserves. We are committed to improving our service experience and will address your concerns with our team. We want every customer to feel respected and valued, regardless of the situation. If you're willing, we would appreciate the opportunity to discuss your experience further. Please reach out to us directly at the information provided so we can work towards a resolution. Eric Fischer Service Manager efischer@mybmwannapolis.com

December 20, 2024

I was Ignored and waited to check in about 15 mins before someone finally helped. More

by setcid00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
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Dec 24, 2024 -

BMW of Annapolis responded

We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please contact me at the contact information below, as I would like to discuss how we can regain your trust. Sincerely. Eric Fischer Service Manager efischer@mybmwannapolis.com

December 20, 2024

The staff is friendly and competent. It was a pleasure dealing with Jane. I feel my car was expertly repaired. More

by Scotty
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane
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Dec 22, 2024 -

BMW of Annapolis responded

Scotty, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!

December 16, 2024

The team was fast and courteous. The price was unraised to be high but I'm assuming the work was done professionally. The audio and video presentation of no inspection is something a More

by fortknox3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Dec 20, 2024 -

BMW of Annapolis responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

December 11, 2024

Jane King was great. Give her a well deserved raise, Please. Customer service was very Professional. More

by bill.franklin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane King
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Dec 13, 2024 -

BMW of Annapolis responded

Hi, we're happy to hear you had such a positive experience with Jane! Feel free to reach out to us if you need anything. Have a wonderful day.

December 11, 2024

My concerns were not heard and I ended up paying for something I had no complaints of and the light under my side mirror remains distorted & I paid for something the service guy thought I needed because More

by Ms. Warner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
A man
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Dec 13, 2024 -

BMW of Annapolis responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to your recent visit. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Eric Fischer Service Manager efischer@mybmwannapolis.com

December 11, 2024

Professional and informed resources providing detailed and relevant information about the model of interest. Addressed all inquiries thoroughly! More

by BBell
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben Allen
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Dec 13, 2024 -

BMW of Annapolis responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

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