BMW of Annapolis

Straight to the point. No haggling. Friendly and courteous salesperson. Easy to make an appointment and come in for a test drive. No haggling. Friendly and courteous salesperson. Easy to make an appointment and come in for a test drive. More

Smooth process with great and helpful people. Andy and David were awesome. definitely will buy from them again Andy and David were awesome. definitely will buy from them again More

The service and professionalism of the service department personnel was outstanding. Everyone seemed to be dedicated to providing excellent service. personnel was outstanding. Everyone seemed to be dedicated to providing excellent service. More

I have had excellent service and advice and would recommend to my family and friends recommend to my family and friends More

They are responsive, communicative, and keep me well informed. Without asking, they assessed whether an extended warranty would help with my services and then advised against it. informed. Without asking, they assessed whether an extended warranty would help with my services and then advised against it. More

Jeremy was very professional and took the opportunity to explain everything that they were going to do. Answered all of my concerns..Make sure I was okay while waiting.. explain everything that they were going to do. Answered all of my concerns..Make sure I was okay while waiting.. More

Best customer service I’ve received at a BMW Service Ctr to date (I’ve been to 6 in total). They recommended service that needed to occur and service that could wait and put no pressure on my decision. They to date (I’ve been to 6 in total). They recommended service that needed to occur and service that could wait and put no pressure on my decision. They provided a comfortable place for me to plug in, log on and work while my vehicle was being serviced. Super friendly customer service. My new go to location even the the Alexandra, VA service center is more convenient. More

Great service but they didn’t care if I have a way to get around even though my car was towed to them and they have it for over a week around even though my car was towed to them and they have it for over a week More

Poor communication, lack of knowledge of what was needed, our vehicle was returned Nasty/dirty our vehicle was returned Nasty/dirty More

I recently had the pleasure of visiting BMW of Annapolis for a service appointment, and I couldn’t be more pleased with the experience, especially with the help of my service advisor, Justin Phipps. From th for a service appointment, and I couldn’t be more pleased with the experience, especially with the help of my service advisor, Justin Phipps. From the moment I arrived, Justin made the entire process seamless and stress-free. He was incredibly knowledgeable, explaining the details of the service needed for my vehicle in a way that was easy to understand. He took the time to listen to my concerns and ensured that I felt confident that my BMW was in good hands. Justin Phipps went above and beyond, making sure I was comfortable and informed every step of the way. It’s clear that he genuinely cares about his clients and wants to provide the best possible experience. I highly recommend Justin and the team at BMW of Annapolis for any of your service needs! More