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BMW of Annapolis

Annapolis, MD

Overview
Reviews
Vehicles
4.6
993 Reviews
Call Dealership (410) 349-9312

31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 993 reviews

July 02, 2025

Purchased a 2022 CPO BMW X5 for $50k. Drove intermittently for less than 3 weeks before receiving dashboard alerts that engine oil needed to be changed. Was puzzled as I assumed as part o More

by jirene
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Zach
Report | Print
July 02, 2025

Great experience! Well informed and everything was taken care of as promised Jeremy and Chad are too notch More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy and Chad
Report | Print
July 02, 2025

Came to pick my car up only to find requested service had not been completed. I had the service completed elsewhere for less than half of BMW Annapolis’ estate. They almost never have loaner cars. More

by mossier-1major
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jane
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July 01, 2025

Quickly narrowed in on our required details and showed us the car that met all our needs. More

by mebrushwood
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryn Hidalgo
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June 30, 2025

The salesman Andy and his manager are really nice and professional! One of the best. More

by jeffreylin13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Alexis
Report | Print
Jul 01, 2025 -

BMW of Annapolis responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

June 28, 2025

All went well, as expected. Loaner was ready to go. All associates were pleasant and respectful. More

by Jimstyck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
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Jun 30, 2025 -

BMW of Annapolis responded

Hi, thank you for the positive feedback! We are thrilled to hear that everything went smoothly and that our team provided great service. We appreciate your business and hope to see you again soon!

June 26, 2025

Great response by the staff. First time at this location. Will definitely be back. Thanks More

by Gdr BMWx3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
Jun 27, 2025 -

BMW of Annapolis responded

Hi, thank you for taking the time to leave us feedback about your experience with us. If you have any further questions, please don't hesitate to reach out!

June 26, 2025

Dealership, inspection or vehicle and drop them off at service. You like the videos to show customers issues discovered during inspection was a great idea More

by Jackson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Jun 28, 2025 -

BMW of Annapolis responded

Jackson, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!

June 25, 2025

Fantastic experience. Diane was great to work with. Her knowledge of the vehicle was top notch. More

by bialkt18
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diane Zimmerman
Report | Print
Jun 26, 2025 -

BMW of Annapolis responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Annapolis. We hope you have a great day!

June 23, 2025

Robert did not acknowledge me right a way because he was texting on this phone. At could have been business related, I don't know. But he was professional. More

by vlpatterson53
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Robert
Report | Print
Jun 25, 2025 -

BMW of Annapolis responded

Thank you for your review! We take professionalism seriously and appreciate your understanding. We strive to provide efficient and effective service to all of our customers. We'll make sure to address this behavior to ensure it doesn't happen again. Thank you for your support! Eric Fischer, Service Manager

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