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BMW of Annapolis

Annapolis, MD

4.6
928 Reviews

31 Old Mill Bottom Road North

Annapolis, MD

21409

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Showing 928 reviews

March 28, 2025

Great communication during service. Service advisor was personable, kind and efficient. Brakes and fuel injector changed quickly while I waited. More

by Arlo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontae
Mar 29, 2025 -

BMW of Annapolis responded

Hi Arlo, thank you for taking the time to let us know how we did. We hope you have a great day!

March 27, 2025

Fast and efficient repair on my BMW. My service advisor keep me fully informed as the work progressed. More

by mpdaleyMatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Robert
Mar 28, 2025 -

BMW of Annapolis responded

Hi, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

March 26, 2025

BMW of Annapolis is outstanding! Hunter Lappen, our sales contact, was exceptional with providing great information about the various options related to the BMW x3 (which we were spe More

by Sonja.sienkowski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Lappen, David Mier
Mar 28, 2025 -

BMW of Annapolis responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Annapolis! Feel free to reach out to us if you need anything. Have a wonderful day.

March 26, 2025

Always friendly & efficient. Sean is incredibly polite & helpful. The service was completed within the estimated time More

by ibcrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Mar 28, 2025 -

BMW of Annapolis responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Annapolis. We are always more than happy to assist you if anything else comes up. Take care!

March 26, 2025

As always, I had great experience. Service advisor Sean was great to work with. Very professional and courteous. More

by praneet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Mar 28, 2025 -

BMW of Annapolis responded

Hi Praneet, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

March 24, 2025

This dealership values honesty, efficiency, and top-notch customer service. I had a pleasure of working with Elliott Lind. His professionalism was outstanding—knowledgeable and patient. He made sure I felt c More

by Mina C.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Elliott Lind
Mar 27, 2025 -

BMW of Annapolis responded

Hello, we're happy you found our staff Elliott to be so supportive during your experience here at BMW of Annapolis. Please don't hesitate to reach out to us if there's anything more we can do!

March 22, 2025

Easy to make an appointment. Once in, the service was fast and the customer seating area was pleasant. They washed my vehicle to complete the service. Highly recommended. More

by harryj06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Mar 23, 2025 -

BMW of Annapolis responded

We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

March 21, 2025

They are very helpful, knowledgeable and courteous. I believe that they always do great work More

by rcjones2120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Phipps
Mar 22, 2025 -

BMW of Annapolis responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 21, 2025

Hunter Lappen was helpful, respectful, courteous, and personable He made sure I got the vehicle that I wanted, All my expectations were exceeded. Best car buying experience ever! More

by Linda Skelly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Lappen
Mar 22, 2025 -

BMW of Annapolis responded

Hi Linda, thank you for taking the time to leave a review for us at BMW of Annapolis. We're happy we could meet your expectations! We hope to see you soon!

March 20, 2025

BNW of Annapolis always gives accurate quotes with no surprises and has my loaner ready and waiting. Everyone there is very friendly and professional. I drive 2 hours one way to get service there even th More

by LkLind
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean, Jeremy
Mar 22, 2025 -

BMW of Annapolis responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

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