BMW of Ann Arbor - Service Center

Wonderful service with BMW Ann Arbor I've had a few years of service with Ann Arbor BMW - Dusty is a wonderful service adviser. He has been consistently attentive, highly informative as w I've had a few years of service with Ann Arbor BMW - Dusty is a wonderful service adviser. He has been consistently attentive, highly informative as well as friendly - doing a great job of coordinating service and helping me get the best information and service as quickly as possible. More

Taking the extra step Not only did Dusty and the department service my 528i as promised and on time. He also remembered I have a Z4 and looked up the service records to mak Not only did Dusty and the department service my 528i as promised and on time. He also remembered I have a Z4 and looked up the service records to make sure it was up to date and reminded me it was due for routine inspections. He has always been great to work with and his friendliness is second to none. Thanks Dusty for making it a pleasure to do business with the service department. More

Always Expert and Responsive with my M5 These guys are always precisely on-target with keeping my BMMMMMW ship-shape. I love the technology on this car, and it is quite an achievement of wiz These guys are always precisely on-target with keeping my BMMMMMW ship-shape. I love the technology on this car, and it is quite an achievement of wizardry. Keeping up with it is impressive. My favorite service tech, Dusty, is highly competent and more than helpful. The mechanical work is prompt and correct. More

Great They took care of everything and I feel great to deal with them. Also they introduced everything that I was confused about without any complains. The They took care of everything and I feel great to deal with them. Also they introduced everything that I was confused about without any complains. The services are good and the sales person is good and the manager is good. More

Dereck is great to work with! Have had no problems with routine maintenance. If you are going to wait for your vehicle, it's helpful to schedule the first appointment of the day to Have had no problems with routine maintenance. If you are going to wait for your vehicle, it's helpful to schedule the first appointment of the day to get in and out quickly (as I'd assume is the case with any service department). More

Excellent I had the pleasure of experiencing prompt, Excellent, timely service with stellar communication from start to finish. It was easy to schedule, updated I had the pleasure of experiencing prompt, Excellent, timely service with stellar communication from start to finish. It was easy to schedule, updated frequently, greaeed warmly More

Nothing short of amazing. I feel valued each and every time. I have only had positive experiences thus far at Ann Arbor BMW. I moved from California and had excellent service at the Santa Monica BMW, but Ann Arb I have only had positive experiences thus far at Ann Arbor BMW. I moved from California and had excellent service at the Santa Monica BMW, but Ann Arbor BMW has exceeded any and all of my expectations. This is in large part due to my interactions with Dereck West. I have had my car serviced over 5 times this past year and only ask to be with Dereck. He is very friendly, welcoming, knowledgeable, accommodating and trustworthy. He works with your schedule and with your price range to help you out as much as possible. It is difficult to find someone like Dereck who you completely trust with your car. He has great communication skills both in person and through email. A+ service. I highly recommend. More

First class BMW service. The dealership took care of pulsating brakes on my 2014 535i at 42000 miles under warranty. No hassles no issues. Repaired some chipmunk electrical The dealership took care of pulsating brakes on my 2014 535i at 42000 miles under warranty. No hassles no issues. Repaired some chipmunk electrical damage early on and have had no problems since. The dealership has top flight service. More

As expected the service was excellent and no problems what so ever The service personnel gave me feeling that received a personal touch very attentive , friendl the service was excellent and no problems what so ever The service personnel gave me feeling that received a personal touch very attentive , friendly and professional Bert Lopez-Macias More

Very pleasant and helpful The service manager was very helpful and pleasant to work with. He was courteous and tried to make my wait there enjoyable. I couldn't have been happ The service manager was very helpful and pleasant to work with. He was courteous and tried to make my wait there enjoyable. I couldn't have been happier. More