BMW of Ann Arbor - Service Center

Always a focus on the customer Dusty always tries to anticipate my needs (appointment times, need for a loaner or ride after drop off or to come back to pick up my car, etc.) and is Dusty always tries to anticipate my needs (appointment times, need for a loaner or ride after drop off or to come back to pick up my car, etc.) and is always up front about what my car needs and how long it will take. More

I finally have found a dealership I can trust! I would like to recognize BMW of Ann Arbor for their excellent customer service and attention to detail . I was really impressed in how they went abo I would like to recognize BMW of Ann Arbor for their excellent customer service and attention to detail . I was really impressed in how they went above and beyond in servicing my car during my last visit. Dusty Harrison in particular was very attentive and had the job completed early and with fantastic results. I truly will be a loyal customer for the years to come!! Thank you Stan Matos More

Great personalized service My experience with BMW of Ann Arbor has always been great. Booking the service appointment was professional and easy. When I arrived for the service D My experience with BMW of Ann Arbor has always been great. Booking the service appointment was professional and easy. When I arrived for the service Dusty greeted me in a professional,friendly and timely manner. Service was done promptly and car was delivered in a spotless manner. As always extremely pleased with experience. More

Personalized, professional service and attention My experiences with the Ann Arbor BMW dealership have been fantastic. I have had positive interactions with Dereck West, Carol and Mark-all friendly My experiences with the Ann Arbor BMW dealership have been fantastic. I have had positive interactions with Dereck West, Carol and Mark-all friendly and top rate! By far I've worked with Dereck most frequently however, and he has such a kind and thoughtful demeanor and truly has a 'no problem" attitude about anything that has come up with my car's service needs. Whether I've had pre-arranged service or driven in with a last minute question about something, Dereck has always been pleasant and truly professional regarding my car's needs. Also impressive is the way Dereck has responded to emails or phone calls in a prompt manner. I am happy to endorse Ann Arbor BMW as an outstanding service experience. More

Service The service done was done well and in a timely manner. The service was much better then in the past, I felt they cared and worked to make the experien The service done was done well and in a timely manner. The service was much better then in the past, I felt they cared and worked to make the experience more positive than in the past. More

Wonderful service experience with BMW Ann Arbor I've had service on an older BMW and regular maintenance on a new BMW. The service was great for both, Derek gave a good breakdown of what needed to I've had service on an older BMW and regular maintenance on a new BMW. The service was great for both, Derek gave a good breakdown of what needed to be done and the time frame for completing the maintenance. He made sure I had a ride to and from work. Everyone I encountered was friendly and polite. More

Overall a pleasant experience on both visits Service advisor was helpful and respective of my time. Part needed was overnighted and available next day. Sales advisor answered my questions without Service advisor was helpful and respective of my time. Part needed was overnighted and available next day. Sales advisor answered my questions without being pushy. Car was courtesy washed and vacuumed. Overall good experience and much improved under new ownership. More

Great overall service Dusty has been our service advisor for about 3 years and has done an excellent job with our service, accommodating urgent appointments when needed and Dusty has been our service advisor for about 3 years and has done an excellent job with our service, accommodating urgent appointments when needed and making recommendations on our vehicle service. Always a good experience. More

Great service from BMW Ann Arbor I have had 13 years of great service from all staff from sales, to finance to service. Everyone is highly professional, customer service oriented and I have had 13 years of great service from all staff from sales, to finance to service. Everyone is highly professional, customer service oriented and strives for excellence. More

Auto Service Advisor That is a Pleasure to Work With Dusty Harrison has been my Z-4's "Doctor" for 5 years. Routine "physical" or "problem" to fix, Dusty can get me on the schedule and "check-up" or "cu Dusty Harrison has been my Z-4's "Doctor" for 5 years. Routine "physical" or "problem" to fix, Dusty can get me on the schedule and "check-up" or "cure" the ailment. He is a great service advisor and always a pleasure to work with. Pleasant, patient and understanding, he keeps my Z and I inline. Dusty is my "go-to" expert on my Z and my son's 335i, always taking time to answer my most trivial of questions. The whole service department is great to work with and their work is always done right the first time. Dusty is the face of the dealership that I interact with, but I know there is an expert and dedicated staff behind him in the service bays. BMW of Ann Arbor is a pleasure to work with and I will always pass on my highest recommendation about them. Thanks so much to Dusty Harrison and all the service department. More