BMW of Ann Arbor

Review of Client Advisor Sean Kettlewell I had an exceptional experience w/Client Advisor Sean Kettlewell when searching to purchase a new BMW. I am a BMW driver since purchasing my first ve I had an exceptional experience w/Client Advisor Sean Kettlewell when searching to purchase a new BMW. I am a BMW driver since purchasing my first vehicle in 1999. This was my 3rd new BMW purchase and hands down, by far, it was my BEST encounter with ANY Client Advisor ever as a result of Sean. He was patient, NO pressure, knowledgable and intent on listening to my broad interests, in order to identify the vehicle that suited my needs and wants fully/ideally. While I can't comment too much on the dealership as I decided to purchase a "fleet car', and this Ann Arbor BMW dealer did not have a white 228xi immediately available, it was Sean's time and guidance that enabled me to choose the PERFECT BMW for me. He discussed/compared in appropriate detail, multiple models, (228xi, 428xi, 320xi, 328xi), and as a result, I was able to choose the BMW that suited me best. During the process, I realized I needed a vehicle sooner, rather than later, so while I wish more than ever that I could have purchased from Sean, another dealer had the car on lot. Bottom Line...Sean Kettlewell is the Client Advisor/advocate, w/whom YOU want to work, at Ann Arbor BMW. THANK YOU so much Sean for your kindness and expertise in my BMW buying process! More

Excellent service by Alexander Upshur My husband and I had pleasure working with Alexander Upshur on the purchase of BMW X5. Expertise aside, Alex was attentive and professional. The deale My husband and I had pleasure working with Alexander Upshur on the purchase of BMW X5. Expertise aside, Alex was attentive and professional. The dealership didn't get a chance to get our car detailed since we bought it on the day of the visit. Alex helped arrange the car appointment on a short notice, picked up and brought the vehicle back to my office. Thanks for a great experience! More

Test drove the 435i Mo Beidoun did a great job of demonstrating the 435i. Mo drove the vehicle to show the capabilities, then I drove to get a "real feel" of the performa Mo Beidoun did a great job of demonstrating the 435i. Mo drove the vehicle to show the capabilities, then I drove to get a "real feel" of the performance. Mo spent as much time with me as I needed to give the 435i my full consideration. Great job Mo ! More

highly recommend this dealer This dealership does what it says it will do when you buy a car from them. Honest and integrity are two words that best describes them. Went beyond th This dealership does what it says it will do when you buy a car from them. Honest and integrity are two words that best describes them. Went beyond the call of duty to completely satisfy the customer. Can't say enough good things about them. More

A very positive experience! Alex Upshur provided a welcome improvement in my experiences with automobile salespeople, both for what he did, and what he didn't do. Alex was both w Alex Upshur provided a welcome improvement in my experiences with automobile salespeople, both for what he did, and what he didn't do. Alex was both welcoming and professional. When he asked which model I was interested in, he was unfazed when I responded with an in-demand model that he almost certainly would not have (and did not have) in stock. He DID NOT try to convince me that I'd really be happier with something he happened to have on the lot. Instead, we had a lengthy exchange regarding my purchase objectives, during which he displayed good product knowledge and genuine enthusiasm for the BMW line, which (sadly) is has not always been my experience with other brands & dealerships. I accepted a test drive in a lesser model, which Alex offered knowing full well that I was unlikely to purchase that car. If the object of my desires does become available, I will almost certainly be purchasing a vehicle from Alex! More

Ultimate Salesman Andrew! Andrew was terrific from start to finish! He asked the right questions to determine what I wanted and what was most important and then help me find t Andrew was terrific from start to finish! He asked the right questions to determine what I wanted and what was most important and then help me find the right car. He listened very carefully and answered all of my questions and worked with me to get me into the car I wanted for the price I wanted. I'll be back for my next vehicle! I highly recommend Andrew and the team at BMW of Ann Arbor! More

The Ultimate Sales Experience! I have never worked with anyone in car sales that knew the product they were selling better than Mo did. Mo's knowledge of BMW's was very impressive. I have never worked with anyone in car sales that knew the product they were selling better than Mo did. Mo's knowledge of BMW's was very impressive. He knew every aspect of the 528i I was interested in. He is very easy to work with and talk to. After only talking with him for a little while, I felt like I had known him my whole life. I highly recommend reaching out to Mo if you're interested in a BMW! More

Appreciate You Luke! Working with Luke was a pleasure. VERY KNOWLEDGEABLE on all BMW products. Helped me find an option that worked perfectly for me. And, worked dilige Working with Luke was a pleasure. VERY KNOWLEDGEABLE on all BMW products. Helped me find an option that worked perfectly for me. And, worked diligently with his finance manager when it was time to deal. I will be purchasing my next BMW from him, as well. THANKS LUKE! More

Thanks Mo! Had a wonderful experience with Mo in sales! He is very personable and exemplifies what it means to have great customer service. He went above and bey Had a wonderful experience with Mo in sales! He is very personable and exemplifies what it means to have great customer service. He went above and beyond our expectations and was extremely knowledgable about the various options/equipment. I highly recommend purchasing/leasing your next BMW through Mo as he made our first experience at BMW of Ann Arbor a pleasant one! More

BMW replacement We currently have a BMW 328i that is coming of lease. We worked with Alex Upshur to explore our options. Alex was very informative and orofessional. We currently have a BMW 328i that is coming of lease. We worked with Alex Upshur to explore our options. Alex was very informative and orofessional. He presented us with all our options, including the BMW MSD program. Ultimately we made the decision on a 2015 demo at another dealership, that was not an option from Suburban. Alex was a pleasure to work with and we will certainly recommend him to our friends. Thanks Alex More