BMW of Ann Arbor

Great experience Although we ended up not doing business, this was probably my most pleasant dealer experience in the last few years. Nick was a great CA, presenting t Although we ended up not doing business, this was probably my most pleasant dealer experience in the last few years. Nick was a great CA, presenting the features of the i3 during the test drive and tried to locate the car nationwide to match our exact specs. In fact, out first contact came from Jennifer Reeve, who tried to know our needs. We had a VIP appointment scheduled and, as our CA was not available due to another unscheduled client, we were put to work with Nick, who was really nice. We were also greeted by Bryan who briefly explained the process. At not time we felt pushed to purchase the car. And, in the end, they came with a great offer, basically achieving our target price. Unfortunately, due other reasons not related to the dealership, we did not go for the i3. But I will definitely come back for my main car replacement in 2017. More

Easy to work with I really appreciate Justin Fagan's quiet, easy going approach. It took me multiple visits to decide on the right model and Justin was always patient I really appreciate Justin Fagan's quiet, easy going approach. It took me multiple visits to decide on the right model and Justin was always patient and helpful. It is clear that he very knowledgable about the auto market and how various makes and models compare. I would highly recommend Justin as a sales advisor. More

Satified With Purchase of Non-BMW Vehicle I was having difficulties finding a vehicle over the weekend, yet made my first and happily last search stop at the BMW of Ann Arbor Saturday morning. I was having difficulties finding a vehicle over the weekend, yet made my first and happily last search stop at the BMW of Ann Arbor Saturday morning. I knew which car I wanted, and this dealership had it at a very fair price. With low miles, and a great touch up on the exterior and interior, I was happy to pay the price for my Honda CRV. The previous owner of my vehicle also left in the car weather guard protection pads for the floor surface in the vehicle, and that was a blessing in disguise. This is coming from the perspective of a SURE buyer: Outside of my purchase, the customer service was excellent. My sales representative, Justin Fagan, went above and beyond to ensure I obtained and drove off with the vehicle of my choosing. I had a Zipcar rental that was on a time period for return, and Justin not only escorted me in returning my rental, but also brought me back to the dealership to complete my purchase. With refreshments to keep me at bay, and a full tank of gas in my new CRV, I have no regrets with my pre-owned automobile. If I ever need a new vehicle in the future, the BMW of Ann arbor is for sure on my list of places to visit. More

Fair, honest and dependable I highly recommend seeking out Justin when visiting BMW of Ann Arbor. He's a straight shooter and very knowledgable. He also has excellent post-sale I highly recommend seeking out Justin when visiting BMW of Ann Arbor. He's a straight shooter and very knowledgable. He also has excellent post-sale skills. He's always there with answers when needed. More

Review of Client Advisor Sean Kettlewell I had an exceptional experience w/Client Advisor Sean Kettlewell when searching to purchase a new BMW. I am a BMW driver since purchasing my first ve I had an exceptional experience w/Client Advisor Sean Kettlewell when searching to purchase a new BMW. I am a BMW driver since purchasing my first vehicle in 1999. This was my 3rd new BMW purchase and hands down, by far, it was my BEST encounter with ANY Client Advisor ever as a result of Sean. He was patient, NO pressure, knowledgable and intent on listening to my broad interests, in order to identify the vehicle that suited my needs and wants fully/ideally. While I can't comment too much on the dealership as I decided to purchase a "fleet car', and this Ann Arbor BMW dealer did not have a white 228xi immediately available, it was Sean's time and guidance that enabled me to choose the PERFECT BMW for me. He discussed/compared in appropriate detail, multiple models, (228xi, 428xi, 320xi, 328xi), and as a result, I was able to choose the BMW that suited me best. During the process, I realized I needed a vehicle sooner, rather than later, so while I wish more than ever that I could have purchased from Sean, another dealer had the car on lot. Bottom Line...Sean Kettlewell is the Client Advisor/advocate, w/whom YOU want to work, at Ann Arbor BMW. THANK YOU so much Sean for your kindness and expertise in my BMW buying process! More

Excellent service by Alexander Upshur My husband and I had pleasure working with Alexander Upshur on the purchase of BMW X5. Expertise aside, Alex was attentive and professional. The deale My husband and I had pleasure working with Alexander Upshur on the purchase of BMW X5. Expertise aside, Alex was attentive and professional. The dealership didn't get a chance to get our car detailed since we bought it on the day of the visit. Alex helped arrange the car appointment on a short notice, picked up and brought the vehicle back to my office. Thanks for a great experience! More

Test drove the 435i Mo Beidoun did a great job of demonstrating the 435i. Mo drove the vehicle to show the capabilities, then I drove to get a "real feel" of the performa Mo Beidoun did a great job of demonstrating the 435i. Mo drove the vehicle to show the capabilities, then I drove to get a "real feel" of the performance. Mo spent as much time with me as I needed to give the 435i my full consideration. Great job Mo ! More

highly recommend this dealer This dealership does what it says it will do when you buy a car from them. Honest and integrity are two words that best describes them. Went beyond th This dealership does what it says it will do when you buy a car from them. Honest and integrity are two words that best describes them. Went beyond the call of duty to completely satisfy the customer. Can't say enough good things about them. More

A very positive experience! Alex Upshur provided a welcome improvement in my experiences with automobile salespeople, both for what he did, and what he didn't do. Alex was both w Alex Upshur provided a welcome improvement in my experiences with automobile salespeople, both for what he did, and what he didn't do. Alex was both welcoming and professional. When he asked which model I was interested in, he was unfazed when I responded with an in-demand model that he almost certainly would not have (and did not have) in stock. He DID NOT try to convince me that I'd really be happier with something he happened to have on the lot. Instead, we had a lengthy exchange regarding my purchase objectives, during which he displayed good product knowledge and genuine enthusiasm for the BMW line, which (sadly) is has not always been my experience with other brands & dealerships. I accepted a test drive in a lesser model, which Alex offered knowing full well that I was unlikely to purchase that car. If the object of my desires does become available, I will almost certainly be purchasing a vehicle from Alex! More

The Ultimate Sales Experience! I have never worked with anyone in car sales that knew the product they were selling better than Mo did. Mo's knowledge of BMW's was very impressive. I have never worked with anyone in car sales that knew the product they were selling better than Mo did. Mo's knowledge of BMW's was very impressive. He knew every aspect of the 528i I was interested in. He is very easy to work with and talk to. After only talking with him for a little while, I felt like I had known him my whole life. I highly recommend reaching out to Mo if you're interested in a BMW! More