BMW of Ann Arbor

Great Experience with MO/ BMW Ann Arbor I had a fantastic experience with Mo. he was very prompt with getting me information. The most knowledgeable BMW sales professional I interacted with. I had a fantastic experience with Mo. he was very prompt with getting me information. The most knowledgeable BMW sales professional I interacted with. He really knew all his stuff, regarding all bmw products without hesitation. I would recommend him to anyone. He was very accommodating and professional with my schedule as well. A very nice person. More

Supurb Dealership Supurb dealership! Well rounded respectable, highly knowledged staff. My needs are always catered to, this is why Suburbun BMW of Ann Arbor is my abso Supurb dealership! Well rounded respectable, highly knowledged staff. My needs are always catered to, this is why Suburbun BMW of Ann Arbor is my absolutely favorite dealership. More

Client for life No makes you feel like you are his only customer. Furthermore- when you purchase a vehicle from him- your relationship with the dealership and him is No makes you feel like you are his only customer. Furthermore- when you purchase a vehicle from him- your relationship with the dealership and him is just the beginning. My wife and I ran over a nail about a month after purchasing our car and were losing air pretty fast. We called Mo to let him know we were on our way to the dealership to get a new tire. When we arrived tat the dealership we were met by Mo, a service advisor, and loaner. We have never experienced this kind of service Ianywhere else. I highly recommend the dealership and Mo to anyone who is looking to buy a car. More

Great experience Although we ended up not doing business, this was probably my most pleasant dealer experience in the last few years. Nick was a great CA, presenting t Although we ended up not doing business, this was probably my most pleasant dealer experience in the last few years. Nick was a great CA, presenting the features of the i3 during the test drive and tried to locate the car nationwide to match our exact specs. In fact, out first contact came from Jennifer Reeve, who tried to know our needs. We had a VIP appointment scheduled and, as our CA was not available due to another unscheduled client, we were put to work with Nick, who was really nice. We were also greeted by Bryan who briefly explained the process. At not time we felt pushed to purchase the car. And, in the end, they came with a great offer, basically achieving our target price. Unfortunately, due other reasons not related to the dealership, we did not go for the i3. But I will definitely come back for my main car replacement in 2017. More

Easy to work with I really appreciate Justin Fagan's quiet, easy going approach. It took me multiple visits to decide on the right model and Justin was always patient I really appreciate Justin Fagan's quiet, easy going approach. It took me multiple visits to decide on the right model and Justin was always patient and helpful. It is clear that he very knowledgable about the auto market and how various makes and models compare. I would highly recommend Justin as a sales advisor. More

Satified With Purchase of Non-BMW Vehicle I was having difficulties finding a vehicle over the weekend, yet made my first and happily last search stop at the BMW of Ann Arbor Saturday morning. I was having difficulties finding a vehicle over the weekend, yet made my first and happily last search stop at the BMW of Ann Arbor Saturday morning. I knew which car I wanted, and this dealership had it at a very fair price. With low miles, and a great touch up on the exterior and interior, I was happy to pay the price for my Honda CRV. The previous owner of my vehicle also left in the car weather guard protection pads for the floor surface in the vehicle, and that was a blessing in disguise. This is coming from the perspective of a SURE buyer: Outside of my purchase, the customer service was excellent. My sales representative, Justin Fagan, went above and beyond to ensure I obtained and drove off with the vehicle of my choosing. I had a Zipcar rental that was on a time period for return, and Justin not only escorted me in returning my rental, but also brought me back to the dealership to complete my purchase. With refreshments to keep me at bay, and a full tank of gas in my new CRV, I have no regrets with my pre-owned automobile. If I ever need a new vehicle in the future, the BMW of Ann arbor is for sure on my list of places to visit. More

Fair, honest and dependable I highly recommend seeking out Justin when visiting BMW of Ann Arbor. He's a straight shooter and very knowledgable. He also has excellent post-sale I highly recommend seeking out Justin when visiting BMW of Ann Arbor. He's a straight shooter and very knowledgable. He also has excellent post-sale skills. He's always there with answers when needed. More