BMW of Ann Arbor

Not Going Back... Ever I came here with my brother in law on a Wednesday like 2-3 weeks ago. I was on PTO to shop for an X5 that he wanted to buy and I was the translator. T I came here with my brother in law on a Wednesday like 2-3 weeks ago. I was on PTO to shop for an X5 that he wanted to buy and I was the translator. This dealer (sales rep Justin Fagan to be precise) treat you like trash. I think it was because I just woke up and put on a jacket over my house clothes because my brother in law asked to go in a rush. His wanted to see his options and this sales rep didn’t even want to give any number. We should’ve went somewhere else instead of wasting our time here. Today, we had to rush and buy an used 5series just to get a car for him since his lease ended. Now he plans to buy the new x5 model when the new model comes out in 2018. But yeah, he is not going to come back here. More

Great Experience I went to check out a 328i cpo.They really care about their customers and provide honest answers. Trustworthy dealership which is very rare to find no I went to check out a 328i cpo.They really care about their customers and provide honest answers. Trustworthy dealership which is very rare to find nowadays. More

Excellent Service Regardless of the Isse I'm a difficult person to please but these guys always managed to send me on my way happy regardless of the situation. If there is an issue, they fix I'm a difficult person to please but these guys always managed to send me on my way happy regardless of the situation. If there is an issue, they fix it, and they do it with a smile, always! Most of the time it's an easy visit and Dusty always has time to personalize the visit by sharing a story or two before departing. They make you feel like you are part of the family at BMW of Ann Arbor! Excellent Team! More

Great professional service I have been a loyal customer at BMW of Ann Arbor for over 12 years. Everyone is professional and attentive. Justin Fagan and Dusty Harrison have been I have been a loyal customer at BMW of Ann Arbor for over 12 years. Everyone is professional and attentive. Justin Fagan and Dusty Harrison have been very helpful. More

Simply a pleasant experience Darin was very very knowledgable about vehicle features and engine capabilities. This was not a high-pressure "what would it take to sign today?" deal Darin was very very knowledgable about vehicle features and engine capabilities. This was not a high-pressure "what would it take to sign today?" dealership--what a relief! The whole process was smooth, and everyone was patient while I worked through the options and made informed decisions. I?ve been bringing my series 5 sedan to this dealership for servicing since 2011, and I?m happy to continue the relationship with my "new" certified pre-owned X1. More

Welcome to the family Darin was an amazing sales representative. He is very relational and he made my experience of buying my 1st BMW priceless. If you are looking for some Darin was an amazing sales representative. He is very relational and he made my experience of buying my 1st BMW priceless. If you are looking for someone who will take their time to explain everything that BMW has to offer hes your guy. Thank you Darin For Making Me a part of the BMW's family. More

Solid Andrew is a very knowledgeable young BMW sales person. He knows the product in great detail and he can explain things in a clear, concise way. He also Andrew is a very knowledgeable young BMW sales person. He knows the product in great detail and he can explain things in a clear, concise way. He also has a relaxed manner, not at all pushy, and he helped me focus on the important benefits of the car I bought from him. I would certainly recommend Andrew as a car sales person to family and friends. More

Great service! BMW of Ann Arbor consistently delivers great service. From the service representative, Dereck West, to the actual person performing the service I ha BMW of Ann Arbor consistently delivers great service. From the service representative, Dereck West, to the actual person performing the service I have always received top quality. I never feel like they are trying to oversell me services - I appreciate their professionalism. I also enjoy the car ride service they provide via Poppi. She is a delight and a wonderful added bonus to a great service experience! More

Nice experience, as usual. Dereck is very helpful and very pleasant. And the dealership's procedures are to be commended, as well. Waiting an hour or two while the car is serv Dereck is very helpful and very pleasant. And the dealership's procedures are to be commended, as well. Waiting an hour or two while the car is serviced is not a problem because the waiting room is comfortable, there's plenty of good coffee, and you're kept informed about the progress of the service. More

Clean, competent, courteous great service team at BMW of AA, Dereck West is upbeat, knowledgable and very pleasant, facility is clean and car is serviced competently and on time! great service team at BMW of AA, Dereck West is upbeat, knowledgable and very pleasant, facility is clean and car is serviced competently and on time! More