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BMW of Ann Arbor
Ann Arbor, MI
329 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 329 reviews
August 30, 2018
Fantastic customer service I purchased my 335 CPO from this dealership and I don’t think my experience could have been any better. Alex, the sales representative was absolutely I purchased my 335 CPO from this dealership and I don’t think my experience could have been any better. Alex, the sales representative was absolutely fantastic. He was very knowledgeable and not at all pushy. I have been visiting multiple dealerships but never got the knowledge and friendliness I got here. You could tell how much love Alex has from the brand right away. He drives one, and knows all there is to know about thes cars, the mechanics behind them and what makes them amazing automobiles. Also, as I have stated, Alex not being pushy let the car spek for itself and made me trust him even more. I entered the deslership with the idea that all car dealers are xxxxxxxx and left impressed with the fact that it was not true. To say the whole staff went above and beyond would be an understatement, and I am grateful and happy to now be part of the BMW family. I would recommend this dealership and especially Alex to anybody in the business to buy an amazing driving machine. Also, the financial manager (Ray) made time to meet me at a personal level and also made extra efforts to make sure I was getting the best financing possible. As I for some reason got denied for the credit he made sure it was not a mistake (which it turned out to be) and i left home with the car of my dreams and a great deal all thanks to him. More
by Vlad
Employees Worked With
Alex Upshur, Raymond Borg
December 30, 2017
Not Going Back... Ever I came here with my brother in law on a Wednesday like 2-3 weeks ago. I was on PTO to shop for an X5 that he wanted to buy and I was the translator. T I came here with my brother in law on a Wednesday like 2-3 weeks ago. I was on PTO to shop for an X5 that he wanted to buy and I was the translator. This dealer (sales rep Justin Fagan to be precise) treat you like trash. I think it was because I just woke up and put on a jacket over my house clothes because my brother in law asked to go in a rush. His wanted to see his options and this sales rep didn’t even want to give any number. We should’ve went somewhere else instead of wasting our time here. Today, we had to rush and buy an used 5series just to get a car for him since his lease ended. Now he plans to buy the new x5 model when the new model comes out in 2018. But yeah, he is not going to come back here. More
by bhlee1987
Employees Worked With
Justin Fagan
September 27, 2017
Great Experience I went to check out a 328i cpo.They really care about their customers and provide honest answers. Trustworthy dealership which is very rare to find no I went to check out a 328i cpo.They really care about their customers and provide honest answers. Trustworthy dealership which is very rare to find nowadays. More
by Praveen93
Employees Worked With
Mo Beidoun
September 11, 2017
Excellent Service Regardless of the Isse I'm a difficult person to please but these guys always managed to send me on my way happy regardless of the situation. If there is an issue, they fix I'm a difficult person to please but these guys always managed to send me on my way happy regardless of the situation. If there is an issue, they fix it, and they do it with a smile, always! Most of the time it's an easy visit and Dusty always has time to personalize the visit by sharing a story or two before departing. They make you feel like you are part of the family at BMW of Ann Arbor! Excellent Team! More
by Kathleen Swalwell
Employees Worked With
Dusty Harrison, Dereck West, Carol Leisure
August 27, 2017
Great professional service I have been a loyal customer at BMW of Ann Arbor for over 12 years. Everyone is professional and attentive. Justin Fagan and Dusty Harrison have been I have been a loyal customer at BMW of Ann Arbor for over 12 years. Everyone is professional and attentive. Justin Fagan and Dusty Harrison have been very helpful. More
by chuckie8
Employees Worked With
Dusty Harrison, Justin Fagan
August 05, 2017
Simply a pleasant experience Darin was very very knowledgable about vehicle features and engine capabilities. This was not a high-pressure "what would it take to sign today?" deal Darin was very very knowledgable about vehicle features and engine capabilities. This was not a high-pressure "what would it take to sign today?" dealership--what a relief! The whole process was smooth, and everyone was patient while I worked through the options and made informed decisions. I?ve been bringing my series 5 sedan to this dealership for servicing since 2011, and I?m happy to continue the relationship with my "new" certified pre-owned X1. More
by PopokiX1
Employees Worked With
Darin Locks
June 24, 2017
Welcome to the family Darin was an amazing sales representative. He is very relational and he made my experience of buying my 1st BMW priceless. If you are looking for some Darin was an amazing sales representative. He is very relational and he made my experience of buying my 1st BMW priceless. If you are looking for someone who will take their time to explain everything that BMW has to offer hes your guy. Thank you Darin For Making Me a part of the BMW's family. More
by VonWig
Employees Worked With
Raymond Borg, Darin Locks
June 06, 2017
Solid Andrew is a very knowledgeable young BMW sales person. He knows the product in great detail and he can explain things in a clear, concise way. He also Andrew is a very knowledgeable young BMW sales person. He knows the product in great detail and he can explain things in a clear, concise way. He also has a relaxed manner, not at all pushy, and he helped me focus on the important benefits of the car I bought from him. I would certainly recommend Andrew as a car sales person to family and friends. More
by Big Splash
Employees Worked With
Andrew Hueter
May 17, 2017
Great service! BMW of Ann Arbor consistently delivers great service. From the service representative, Dereck West, to the actual person performing the service I ha BMW of Ann Arbor consistently delivers great service. From the service representative, Dereck West, to the actual person performing the service I have always received top quality. I never feel like they are trying to oversell me services - I appreciate their professionalism. I also enjoy the car ride service they provide via Poppi. She is a delight and a wonderful added bonus to a great service experience! More
by kareng
Employees Worked With
Poppi, Dereck West
May 09, 2017
Nice experience, as usual. Dereck is very helpful and very pleasant. And the dealership's procedures are to be commended, as well. Waiting an hour or two while the car is serv Dereck is very helpful and very pleasant. And the dealership's procedures are to be commended, as well. Waiting an hour or two while the car is serviced is not a problem because the waiting room is comfortable, there's plenty of good coffee, and you're kept informed about the progress of the service. More
by helen
Employees Worked With
Dereck West
