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BMW of Ann Arbor
Ann Arbor, MI
328 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 328 reviews
March 26, 2020
Ask for Derek & Lance I actually look forward to servicing my vehicle at BMW of Ann Arbor ;) ..Servicing 3 of my BMWs over the years. Will buy next vehicle from BMW of AA. I actually look forward to servicing my vehicle at BMW of Ann Arbor ;) ..Servicing 3 of my BMWs over the years. Will buy next vehicle from BMW of AA. More
by Bmgarlington
Employees Worked With
LANCE N. - BMW SERVICE TECHNICIAN, Dereck West, Mo Beidoun, Lila Odeh
November 30, 2019
Ask for Kevin Cook Kevin Cook, sales consultant at Ann Arbor BMW, spent an inordinate amount of time with us over the course of several days as our family evaluated the Kevin Cook, sales consultant at Ann Arbor BMW, spent an inordinate amount of time with us over the course of several days as our family evaluated the X3. He is patient, helpful, kind, down to earth and honest - and if you are looking for a car that is fun to drive, ask Kevin to show you the X3m40i! More
by A2carbuyer
Employees Worked With
Kevin Cook
November 16, 2019
Don't forget to thank them. I gave this dealership a second chance. The first time I tried to buy a car from them several years ago, I walked around for 45 minutes inside and out I gave this dealership a second chance. The first time I tried to buy a car from them several years ago, I walked around for 45 minutes inside and out and no one asked me if I needed any help. So I went to a different dealership. This time, I had two people ask me if I needed help. So it was better. However, that is all that was better. The salesman acted like he couldn't care less if I bought a car and at the end he acted like I had done him a favor. It's fine if he doesn't care but he should at least try and act like he does. Buying a car is a big deal. I should feel excited and happy about my new car, and I don't because of a lack customer service. I know I may be asking for a lot but it would be nice to be walked to the door and I also want to be thanked. I am writing this today because I hope someone will read it before I pick up my car on Monday. This dealership and the salesman has a third chance. More
by DrJayne
Employees Worked With
Justin Fagan
October 04, 2019
Very bad customer service, Customer service was very bad, they carried an attitude that they did not care though we were there to made final decision to purchase the vehicle. Lo Customer service was very bad, they carried an attitude that they did not care though we were there to made final decision to purchase the vehicle. Lost an customer and many more like us! More
by Ramco
Employees Worked With
no the the list mentioned above
August 06, 2019
Waste of Time I drove an 1: 40 minutes to test drive and purchase an X3. I made an appointment to test drive and purchase the vehicle. I came in from my test drive I drove an 1: 40 minutes to test drive and purchase an X3. I made an appointment to test drive and purchase the vehicle. I came in from my test drive and said I'm ready to buy it. The sales person said the banks are closed. I said that's fine I'll just pay for the car. He then said I don't have people here to process you. He made an appointment for us to return the next day and asked for a deposit. On my long drive home I decided not to return. Messaged the dealership. No response! Wish I could leave 0 stars for their terrible customer service. More
by CustomerLM
Employees Worked With
Justin Fagan
April 01, 2019
Service Over price and not do what you ask him to do shop supply 49.00 went back to times for engine light on x5 still on they ask for 2600 after they cole t Over price and not do what you ask him to do shop supply 49.00 went back to times for engine light on x5 still on they ask for 2600 after they cole t 480 last week More
by Ali
Employees Worked With
Dusty Harrison
November 29, 2018
The Worst Service Experience I dropped my vehicle for service, supposed to get 15% off on $1500 services, but instead they did another service ( Wheel Alignment) without even my a I dropped my vehicle for service, supposed to get 15% off on $1500 services, but instead they did another service ( Wheel Alignment) without even my approval. Guess what during this service they damaged my steer wheel and door handle. I care my car, know everything. This is purely Ann Arbor BMW negligence and damaged my vehicle. No positive response to my questions and they say it pretty common for this kind of vehicle. I can’t trust them anymore and don’t take any chances. Honestly Dereck service adviser ok but service team is worse I ever seen. Here is response from service manager More
by Chand
Employees Worked With
Mark Wade, Dereck West
October 01, 2018
Third BMW I had the pleasure to meet a very talented and friendly young salesman 6 plus years ago. Last month, I bought the third one from the same awesome guy! I had the pleasure to meet a very talented and friendly young salesman 6 plus years ago. Last month, I bought the third one from the same awesome guy! He sure knows his stuff well and is very professional. He sure does everything to make this process as easy and quick as possible. Great expirience! More
by obichakjian
Employees Worked With
Alex Upshur
August 30, 2018
Alex Upshur Purchased an X5 and traded in a car. Alex Upshur helped me. Overall, an excellent experience. Honest. Fair. Ethical. Responsive. Easy to work wit Purchased an X5 and traded in a car. Alex Upshur helped me. Overall, an excellent experience. Honest. Fair. Ethical. Responsive. Easy to work with. Not pushy. Would recommend him and this dealership to anyone looking for a BMW. More
by Purchaser
Employees Worked With
Alex Upshur
August 30, 2018
Fantastic customer service I purchased my 335 CPO from this dealership and I don’t think my experience could have been any better. Alex, the sales representative was absolutely I purchased my 335 CPO from this dealership and I don’t think my experience could have been any better. Alex, the sales representative was absolutely fantastic. He was very knowledgeable and not at all pushy. I have been visiting multiple dealerships but never got the knowledge and friendliness I got here. You could tell how much love Alex has from the brand right away. He drives one, and knows all there is to know about thes cars, the mechanics behind them and what makes them amazing automobiles. Also, as I have stated, Alex not being pushy let the car spek for itself and made me trust him even more. I entered the deslership with the idea that all car dealers are xxxxxxxx and left impressed with the fact that it was not true. To say the whole staff went above and beyond would be an understatement, and I am grateful and happy to now be part of the BMW family. I would recommend this dealership and especially Alex to anybody in the business to buy an amazing driving machine. Also, the financial manager (Ray) made time to meet me at a personal level and also made extra efforts to make sure I was getting the best financing possible. As I for some reason got denied for the credit he made sure it was not a mistake (which it turned out to be) and i left home with the car of my dreams and a great deal all thanks to him. More
by Vlad
Employees Worked With
Alex Upshur, Raymond Borg
