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BMW of Ann Arbor
Ann Arbor, MI
328 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 328 reviews
December 27, 2021
Will.change if the experience changes. I wrote a massive review in Google. Will update all reviews immediately after the nonsense is corrected. But so far. This place is red flag city. review in Google. Will update all reviews immediately after the nonsense is corrected. But so far. This place is red flag city. More
by Atlas
Employees Worked With
Dusty Harrison, Carol Leisure
October 15, 2021
I was very satisfied with the service that was provided by this dealership. i would have given them a 5 stars if the timeliness of completing the brake work was better. there are so many reasons now by this dealership. i would have given them a 5 stars if the timeliness of completing the brake work was better. there are so many reasons now a days for such delays (labor, etc) i gave them the benefit of the doubt that it was due for things outside of their control. I appreciated that Dusty was in contact with me throughout this time, so i was aware of this delay. He was good to work with and treated me well.. More
by tgreene605
Employees Worked With
Dusty Harrison
January 23, 2021
If you are ok with NO CUSTOMER SERVICE and a liar. I had to hunt down the GM to get my car after 3 weeks. Found out my car was finished 6 days earlier. Not one call!!!! My car was disgusting dirty and smel to hunt down the GM to get my car after 3 weeks. Found out my car was finished 6 days earlier. Not one call!!!! My car was disgusting dirty and smelled of oil when I got it back. BMW you expect better this was my 2 nd bad experience with them. More
by Elizabethbv41
Employees Worked With
Dusty Harrison
December 19, 2020
I had the worst experience with this dealership. waited 5 minutes before someone came. the service advisor (I didn't ask his name, but he later gave me his manager's card Mark Wade) asked $160 for oil change minutes before someone came. the service advisor (I didn't ask his name, but he later gave me his manager's card Mark Wade) asked $160 for oil change while there was an online special for $100. when I took out the print out, he accused me for playing him for not bringing this out in the first place. The advisor asked $300 for the brake fluid, $300 for the coolant, $160 for check up. I later did brake fluid in another BMW dealer for much lower price and they didn't ask me for the coolant and check-up. I never realize a dealership can be so bad. Even Honda offers much better service than this "luxury" branch dealership. Fortunately not all BMW dealership is as bad as this one. More
by Xue
Employees Worked With
Mark Wade
October 30, 2020
This is my second lease with the Ann Arbor team. I drive all the way from Detroit because from service to sales this team is unmatched. The streamlined process from driving to signing is quicker than any de all the way from Detroit because from service to sales this team is unmatched. The streamlined process from driving to signing is quicker than any dealership I’ve ever been to but most importantly; the way they have treatment me over these last three years has been the most caring I’ve ever seen. This is more than a sale for them but they’ve made this into an enjoyable experience with a relationship that will last a lifetime. We’re family now and I wouldn’t have it any other way! More
by melenie.turner
Employees Worked With
John Moyer , Dusty Harrison, Alex Upshur, Bryan Dandurand, Dereck West, Carol Leisure, Raymond Borg
September 29, 2020
Not happy at all with the service of this dealership, started out with Lila she has the worst customer service, no follow up. I had to request another sales person. Too bad the car I wanted wasn't at a started out with Lila she has the worst customer service, no follow up. I had to request another sales person. Too bad the car I wanted wasn't at a local dealership closer to my home (Clinton Township) or I would have canceled the deal. Once I went to pick up the car, as I was told it was supposed to be detailed and cleaned it was not, I had to request that they. dry the car off it had water spots all over it, clean the mats and the interior of the car, it still has a slight odor, not at all what I would have expected from a BMW dealership, maybe a B lot. I purchased the car on 9/24/20, I would have expected a follow up call or email to ask how my experience was with the dealership. Haven't heard back from them. Might have been better off purchasing with Carvana or another online car company. More
by Summerof71
Employees Worked With
Lila Odeh
September 18, 2020
I order parts and have service performed from them all the time and they provide very good service. Dusty and the other service managers do a great job the time and they provide very good service. Dusty and the other service managers do a great job More
by bradleybrennan
Employees Worked With
Dusty Harrison
September 17, 2020
Alex is outstanding, patient and knowledgeable. I have been to several other dealers and the sales people couldn't explain the options of their cars and what they did. Alex listened to what was important been to several other dealers and the sales people couldn't explain the options of their cars and what they did. Alex listened to what was important to me and provided vehicles that met all of my criteria. And then taught us how to use the advanced functions. Great cars and sales team. Go see Alex! More
by tmorrow71
Employees Worked With
Alex Upshur, Dereck West, Raymond Borg
September 17, 2020
I recently had the pleasure of working with Ray on 3 separate transactions. Very thorough an and helpful at and after the close! I had to trade a car that I had purchased the prepaid maintenance on aft separate transactions. Very thorough an and helpful at and after the close! I had to trade a car that I had purchased the prepaid maintenance on after just 5 weeks. He had explained that normally the maintenance plan is not refundable or transferable to my new car. But Ray went to bat for me with BMW of North America and got the plan transferred to the new car so that I didn't lose it. Now that's service by Ray and BMW! I will always go to BMW of A2 for my cars! More
by tmorrow71
Employees Worked With
Alex Upshur, Dereck West, Raymond Borg
September 12, 2020
This dealership is a wonderful group of true auto enthusiasts - many build custom cars on the side and/or race their cars (BMW and non-BMW). This includes the sales people, the mechanics and the serv enthusiasts - many build custom cars on the side and/or race their cars (BMW and non-BMW). This includes the sales people, the mechanics and the service advisors. Recently my 2017 330i came off lease and I decided to buy it; they offered far better financing terms than what I could have found on my own or expected. I am stunned to see some of the bad reviews on this DealerRater site; it is not at all in line with their Google and Facebook reviews. I am sure that if you come in with enthusiasm that you will be treated in kind and in a friendly yet professional way. More
by TGreen
Employees Worked With
Dusty Harrison, Mark Wade, Alex Upshur, Bryan Dandurand, Jim David, Mo Beidoun, Raymond Borg
