BMW of Ann Arbor

I have been going to this dealership for more than seven years. They are always efficient, have always fixed my car problems. Carol and Neil go above and beyond to make it a satisfying customer experience. years. They are always efficient, have always fixed my car problems. Carol and Neil go above and beyond to make it a satisfying customer experience. More

They always are very professional and do a great job servicing my BMW. I trust their service abilities and their personnel. servicing my BMW. I trust their service abilities and their personnel. More

The staff at BMW did a fantastic job as always on my car. I had returned to my parked car to find a dent in quarter panel. When service was finished with it, it was completely invisible. I will always recomm I had returned to my parked car to find a dent in quarter panel. When service was finished with it, it was completely invisible. I will always recommend them. Very satisfied! More

In and out fast and the workers are nice people never had any problems very professional over there any problems very professional over there More

Amazing service! Dusty is fantastic and always takes care of our vehicle quickly and efficiently Dusty is fantastic and always takes care of our vehicle quickly and efficiently More

I want to thanks Neal and Carol for their job and taking good care of me! good care of me! More

BMW of Ann Arbor is the best local dealership. The repair department has an Outstanding customer service team The repair department has an Outstanding customer service team More

I'm so glad not all BMW dealers are rated as bad as this location. Sharing my three experiences with this location. 1) They refused to check my brake pads, charged me $200+, and waited 2+ hours to get the location. Sharing my three experiences with this location. 1) They refused to check my brake pads, charged me $200+, and waited 2+ hours to get them checked. 2) I brought my car in for sunroof leakage in the A pillar and through the microphone ( car is still under factory warranty). They charged me around $300 to fix the sunroof, claiming the repair was due to external factors. Where the dealership in California, where I used to live, offered to take a look and repair it for free, no questions asked (I was busy, so I didn't go). 3) Guess what, 2 months later the sunroof leaked again. So it's possible they didn't fix the sunroof drain properly. However, this is my worst experience with them yet. I waited 4 hours in the lobby, and it turns out they forgot about me; the advisor helping me went home. I was literally the last customer at the dealership, so it took another 1.5 hours to finally fix the sunroof issue. And, cherry on top, they forgot to balance my tire pressure when I drove away, even though they agreed twice they would do it. 4) The manager called me about the extended warranty. He sounded really rude and impatient when I said I needed time to think about and compare rates. He asked, "You know what car you are driving, right?". Smh... I really wanted to say, "Yeah, I drove an ultimate repair machine. Probably the smart way to convince me not to ever own BMWs again, cuz they are pretty reliable, right?" I bet half of the people don't even know the engine number on their most popular models. This place has moral/ethnic issues. I live in Ann Arbor, just 5 minutes away, but I begin to drive 40 minutes to another dealership for services due to how bad this place is. More

I took my 750Li X in for service. Service was complete and there were a couple of non-warranty items I had questions on before I paid the invoice and picked up the car. I called for t Service was complete and there were a couple of non-warranty items I had questions on before I paid the invoice and picked up the car. I called for three days and left messages with the service department and even the service advisor. Still no call back. I do not recommend this dealership for service. As a customer who has to drive from out of town, we should be able to talk to someone about the service on the phone. I should not have to drive to the dealership to ask a question. More

Dustin Harrison has gone out of his way on several occasions to make sure that my service repairs are made quickly and properly. I highly recommend him. occasions to make sure that my service repairs are made quickly and properly. I highly recommend him. More