BMW of Ann Arbor

Chad Thompson is amazing! I am very pleased with the quality of service your company provides through Chad. I sincerely appreciate his responsiveness and the way he conducts I am very pleased with the quality of service your company provides through Chad. I sincerely appreciate his responsiveness and the way he conducts business. I highly commend him for his acts of kindness, professionalism and assistance. In addition to endlessly thanking them, I would like to thank your "guru" Luke for helping me to discover how to use al the features of the vehicle. Their actions prove how much compassion they have toward others, and that customer service is the highest priority. These individuals are not only great assets to your company, but to the customer as well. Again, thanks to all of you. More

Chad Thompson was great! I had a wonderful experience working with Chad at BMW Ann Arbor and got my dream car! Very professional and would work with again! The entire experien I had a wonderful experience working with Chad at BMW Ann Arbor and got my dream car! Very professional and would work with again! The entire experience was quick and easy and I highly recommend him and this dealership. More

First class treatment My husband and I were treatment like VIP's quite literally, there was a VIP sign hanging from the mirror in our test drive vehicle when we arrived fo My husband and I were treatment like VIP's quite literally, there was a VIP sign hanging from the mirror in our test drive vehicle when we arrived for our appointment! Chad Thompson was helpful and knowledgeable and was able to help me find just the right vehicle. After test driving a couple different models he told us to wait in his office while he walked over to the other lot and brought me the car of my dreams in just the right color, I must also mention Eric Grififth who was also very helpful when I took delivery of my car. Everyone at Suburban BMW of Ann Arbor makes buying and owning an amazing car a beautiful experience! More

Highly Professional and Knowledgeable This is the first time I have ever purchased a car not manufactured by General Motors. I got a customized "lesson" from a very knowledgeable staff per This is the first time I have ever purchased a car not manufactured by General Motors. I got a customized "lesson" from a very knowledgeable staff person. My sales person was professional, good-natured, polite and effective. Everyone made me feel like a queen. And best of all, I love my convertible beyond words. More

Always superb reliable service from Ann Arbor BMW. BMW of Ann Arbor has always served my car service needs efficiently, on time, and with expert results. I have never had a complaint. Most importantl BMW of Ann Arbor has always served my car service needs efficiently, on time, and with expert results. I have never had a complaint. Most importantly, the work that is done is as quoted and done right the first time. The service team also treats the customer with great respect and helps explain the details. I always feel well served. Dusty Harrison has been extremely trustworthy and helpful for routine maintenance, and helped me out when I've had an urgent unexpected need. Superb effort. More

European Delivery Being 61 I was looking for my "last new car" so I wanted it to be exactly correct. As such I spent several months asking questions and researching. Du Being 61 I was looking for my "last new car" so I wanted it to be exactly correct. As such I spent several months asking questions and researching. During this time my advisor, Alex Upshur, and the sales manager were very patient telling me to take my time and they were there to help me in any way while I was making my decision. I was never given the "high pressure". I decided to use the European Delivery program and it was a fabulous experience. Just like in the movies when I arrived at the Munich airport a chauffer in a black suit met me holding a placard with my name. My free ride to the BMW recommended hotel was in a 740I. (By the way, the hotel was a quick walk to the old Munich city center with loads of shopping and great restaurants and, it being December, the outdoor Christmas markets.) The next day it was a 5 minute walk to the subway for a quick ride to the BMW Welt which was just next to the subway station. I went to the third floor where a pretty blue eyed blond German woman who spoke perfect English did the paperwork. I then went to the lounge where there were free pastries, cold cuts, hot brotwurst and of course beer. Soon I met my delivery gentleman who took me to a vehicle simulator for instructions on the safety features. From there we walked onto a balcony and two floors below was my 335ix GT on a turntable with a spot light on it. We walked down to the vehicle where I was given further information and was photographed next to my new vehicle. I was given a memory stick with photos of the BMW Welt and my delivery experience and vouchers for an engraved key fob, entry to the BMW museum, the factory tour, and a 10 euro credit toward a purchase in the BMW shop. The next day I toured the factory and the museum. All the paperwork and delivery to BMW of Ann Arbor went off without a hitch. It was a very excellent experience which I can heartily recommend. More

Best experience I have every had buying a car! I received STELLAR assistance when I purchased my BMW. All employees, were knowledgable and very helpful! They were always available to assist me, bu I received STELLAR assistance when I purchased my BMW. All employees, were knowledgable and very helpful! They were always available to assist me, but not once did I feel pressured. The showroom and all their facilities were clean and well maintained. I would recommend this dealership, to any of my friend, in a heat beat. More