BMW of Ann Arbor

Always Expert and Responsive with my M5 These guys are always precisely on-target with keeping my BMMMMMW ship-shape. I love the technology on this car, and it is quite an achievement of wiz These guys are always precisely on-target with keeping my BMMMMMW ship-shape. I love the technology on this car, and it is quite an achievement of wizardry. Keeping up with it is impressive. My favorite service tech, Dusty, is highly competent and more than helpful. The mechanical work is prompt and correct. More

Excellent I had the pleasure of experiencing prompt, Excellent, timely service with stellar communication from start to finish. It was easy to schedule, updated I had the pleasure of experiencing prompt, Excellent, timely service with stellar communication from start to finish. It was easy to schedule, updated frequently, greaeed warmly More

Nothing short of amazing. I feel valued each and every time. I have only had positive experiences thus far at Ann Arbor BMW. I moved from California and had excellent service at the Santa Monica BMW, but Ann Arb I have only had positive experiences thus far at Ann Arbor BMW. I moved from California and had excellent service at the Santa Monica BMW, but Ann Arbor BMW has exceeded any and all of my expectations. This is in large part due to my interactions with Dereck West. I have had my car serviced over 5 times this past year and only ask to be with Dereck. He is very friendly, welcoming, knowledgeable, accommodating and trustworthy. He works with your schedule and with your price range to help you out as much as possible. It is difficult to find someone like Dereck who you completely trust with your car. He has great communication skills both in person and through email. A+ service. I highly recommend. More

First class BMW service. The dealership took care of pulsating brakes on my 2014 535i at 42000 miles under warranty. No hassles no issues. Repaired some chipmunk electrical The dealership took care of pulsating brakes on my 2014 535i at 42000 miles under warranty. No hassles no issues. Repaired some chipmunk electrical damage early on and have had no problems since. The dealership has top flight service. More

Awesome buying experience! Working with Alex was a pleasure. He was very knowledgable when it came to showing me different features, and blew me away with his vast understanding Working with Alex was a pleasure. He was very knowledgable when it came to showing me different features, and blew me away with his vast understanding of all the cars we tested together. He didn't rush my experience and found me a car that I absolutely love! More

Dereck is great to work with! Have had no problems with routine maintenance. If you are going to wait for your vehicle, it's helpful to schedule the first appointment of the day to Have had no problems with routine maintenance. If you are going to wait for your vehicle, it's helpful to schedule the first appointment of the day to get in and out quickly (as I'd assume is the case with any service department). More

Terrific service for my M3 and 528xi I have been going to this dealership for service for 2 years now and I have nothing but good things to say about them. Dereck in particular has been a I have been going to this dealership for service for 2 years now and I have nothing but good things to say about them. Dereck in particular has been a superb service adviser and has been always straight to the point with me. I also really appreciate he can answer most of my questions via email when my car is being serviced over there. Note: all the services I had there were still under warranty. So not sure of prices when my cars need to be serviced out of warranty. More

Great They took care of everything and I feel great to deal with them. Also they introduced everything that I was confused about without any complains. The They took care of everything and I feel great to deal with them. Also they introduced everything that I was confused about without any complains. The services are good and the sales person is good and the manager is good. More

Professional and responsive I was dealing with two dealerships on my purchase of a car. Both dealers had similar cars that were similarly priced. In the end I chose to deal with I was dealing with two dealerships on my purchase of a car. Both dealers had similar cars that were similarly priced. In the end I chose to deal with Quentin because of his professionalism. He was knowledgable and responsive. The difference between him and his competitor was night and day which made the difference in the deal. More

Top Notch Service Been taking my car for service at AnnArbor Bmw for 4 years now. I Always look to Dusty Harrison to consistently provide quality service that goes abo Been taking my car for service at AnnArbor Bmw for 4 years now. I Always look to Dusty Harrison to consistently provide quality service that goes above and beyond expectations. Thank you Dusty ! More