BMW of Ann Arbor

As expected the service was excellent and no problems what so ever The service personnel gave me feeling that received a personal touch very attentive , friendl the service was excellent and no problems what so ever The service personnel gave me feeling that received a personal touch very attentive , friendly and professional Bert Lopez-Macias More

Very pleasant and helpful The service manager was very helpful and pleasant to work with. He was courteous and tried to make my wait there enjoyable. I couldn't have been happ The service manager was very helpful and pleasant to work with. He was courteous and tried to make my wait there enjoyable. I couldn't have been happier. More

Dereck was awesome got me in and out Dereck is always efficient with my car and ensures everything is taken care of. Carol is always nice and helpful when I need a rental. Dereck is always efficient with my car and ensures everything is taken care of. Carol is always nice and helpful when I need a rental. More

It was excellent. It was fun to watch awesome cars and to talk to friendly people. The service manager and sales person knew what they were doing and they were courteou It was fun to watch awesome cars and to talk to friendly people. The service manager and sales person knew what they were doing and they were courteous. More

Taking the extra step Not only did Dusty and the department service my 528i as promised and on time. He also remembered I have a Z4 and looked up the service records to mak Not only did Dusty and the department service my 528i as promised and on time. He also remembered I have a Z4 and looked up the service records to make sure it was up to date and reminded me it was due for routine inspections. He has always been great to work with and his friendliness is second to none. Thanks Dusty for making it a pleasure to do business with the service department. More

Great overall service Dusty has been our service advisor for about 3 years and has done an excellent job with our service, accommodating urgent appointments when needed and Dusty has been our service advisor for about 3 years and has done an excellent job with our service, accommodating urgent appointments when needed and making recommendations on our vehicle service. Always a good experience. More

Quentin Groce will earn your business. Quentin "Q" Groce is great at his job. He is a great listener. He is kind and professional. Buying my first BMW was a complete success due to t Quentin "Q" Groce is great at his job. He is a great listener. He is kind and professional. Buying my first BMW was a complete success due to the guidance and efficiency that Quentin brought to the table. Q made the transaction easy and fun, due to his in-depth knowledge of BMW's (as well as competitors') products. Quentin's passion for BMW vehicles and life itself is obvious. I will continue to recommend BMW of Ann Arbor and specifically Quentin to my friends and family. Thank you. Ky More

Great service from BMW Ann Arbor I have had 13 years of great service from all staff from sales, to finance to service. Everyone is highly professional, customer service oriented and I have had 13 years of great service from all staff from sales, to finance to service. Everyone is highly professional, customer service oriented and strives for excellence. More

Auto Service Advisor That is a Pleasure to Work With Dusty Harrison has been my Z-4's "Doctor" for 5 years. Routine "physical" or "problem" to fix, Dusty can get me on the schedule and "check-up" or "cu Dusty Harrison has been my Z-4's "Doctor" for 5 years. Routine "physical" or "problem" to fix, Dusty can get me on the schedule and "check-up" or "cure" the ailment. He is a great service advisor and always a pleasure to work with. Pleasant, patient and understanding, he keeps my Z and I inline. Dusty is my "go-to" expert on my Z and my son's 335i, always taking time to answer my most trivial of questions. The whole service department is great to work with and their work is always done right the first time. Dusty is the face of the dealership that I interact with, but I know there is an expert and dedicated staff behind him in the service bays. BMW of Ann Arbor is a pleasure to work with and I will always pass on my highest recommendation about them. Thanks so much to Dusty Harrison and all the service department. More

Wonderful service with BMW Ann Arbor I've had a few years of service with Ann Arbor BMW - Dusty is a wonderful service adviser. He has been consistently attentive, highly informative as w I've had a few years of service with Ann Arbor BMW - Dusty is a wonderful service adviser. He has been consistently attentive, highly informative as well as friendly - doing a great job of coordinating service and helping me get the best information and service as quickly as possible. More