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BMW of Ann Arbor
Ann Arbor, MI
355 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 355 reviews
June 24, 2015
328i mis-fire Repaired by replacing all the coils and plugs. Runs like new. Staff was very friendly and helpful. Loaner car was very nice as well. My car was return Repaired by replacing all the coils and plugs. Runs like new. Staff was very friendly and helpful. Loaner car was very nice as well. My car was returned clean, washed, and vacuumed. Great service. More
by Jeff328i
Employees Worked With
Dereck West, Carol Leisure
June 23, 2015
Super Service Everyone was courteous,helpful,and informative. Best service department I have dealt with. Thank you Dusty and everyone else involved in taking car Everyone was courteous,helpful,and informative. Best service department I have dealt with. Thank you Dusty and everyone else involved in taking care of my " Ultimate driving machine ". More
by Whocares
Employees Worked With
Dusty Harrison
June 19, 2015
Fantastic Dusty is fantastic. Very practical and knowledgeable. Always does a great job. He worked hard to get my car ready on time. Carol is wonderful too. She Dusty is fantastic. Very practical and knowledgeable. Always does a great job. He worked hard to get my car ready on time. Carol is wonderful too. She set me up with a loaner when I needed one. More
by x5 customer
Employees Worked With
Dusty Harrison, Carol Leisure
June 19, 2015
Great customer service Fast, friendly, efficient and very welcoming. Stop in as I was passing through when my service light came on. They got me right in for setvice. Fast, friendly, efficient and very welcoming. Stop in as I was passing through when my service light came on. They got me right in for setvice. More
by Hoganheals
Employees Worked With
Dusty Harrison
June 19, 2015
My Dream Car from Mr,Chad Thompson Mr,Chad Thompson is the awesome sales man that i ever met before. I just went for test drive He was so professionally , well explain to me about m Mr,Chad Thompson is the awesome sales man that i ever met before. I just went for test drive He was so professionally , well explain to me about my dream car and answer my questions, and the best part is that Chad treated me like like i am the man. So i decided to purchase my dream car the same day. I'm so happy that i purchased the car from Chad. Thank you,Mr ,Chad Thompson More
by dunbaboy
June 19, 2015
428 Gran Coupe is great Chad Thompson was as nice, professional and helpful as one could possibly hope for. I love my car and working with Chad was a great experience. Chad Thompson was as nice, professional and helpful as one could possibly hope for. I love my car and working with Chad was a great experience. More
by 4series
June 19, 2015
Purchased my dream car!!!!!! Chad was great, very helpful, efficient, made us feel comfortable. He made sure every thing was take care. From the time we arrived to the time we Chad was great, very helpful, efficient, made us feel comfortable. He made sure every thing was take care. From the time we arrived to the time we left every thing was handled very professional.. More
by anniesJaguarxk8
June 19, 2015
Stressfree Car Purchase I walked in for a test drive and drove away with a new BMW less than 24 hours later. Chad walked me through the process with ease. I walked in for a test drive and drove away with a new BMW less than 24 hours later. Chad walked me through the process with ease. More
by jme
Employees Worked With
Luke Oliver
June 19, 2015
Service center forgot to pick me up Dusty called me at 3:30 on a Friday telling me that my car was all set. He asked me if I needed a ride back to the dealership. When I said I did, and Dusty called me at 3:30 on a Friday telling me that my car was all set. He asked me if I needed a ride back to the dealership. When I said I did, and told him I was available to go at any time he told me he would call me back. I called the dealership at 5:30, a half-hour before they closed, because I was concerned that I had not heard back from them. They said they could pick me up but not before I gave them payment over the phone. I refused as I told them I would not give payment until I saw my invoice. Needless to say they finally picked me up at 6:30 and I did not return to the dealership until about 7:00 PM. When I told Dusty that a courtesy phone call would have gone a long way, he told me that he planned to call me, but that he was swamped and couldn't make a call. I also found his explanation that they were swamped unbelievable, as I was the only customer who they picked up after 5:30, and I told him so. I also spoke to Mark Wade during this time and I stated that I found it very concerning that they treated customers this way. Mark told me that they did not treat customers that way, and I retorted that I was a customer and I was being treated poorly, which Mark had no reply for. All in all, a horrible experience. I have used BMW of Ann Arbor before, but after this encounter I will never go back to this dealership or service center again! More
by BostonDan
Employees Worked With
Dusty Harrison, Mark Wade
June 19, 2015
GREAT SERVICE Dusty in service is the main reason I get service along with Carol and Mark are who are GREAT. The mechanics know my cars and REALLY TAKE OF THEM...G Dusty in service is the main reason I get service along with Carol and Mark are who are GREAT. The mechanics know my cars and REALLY TAKE OF THEM...GREAT SERVICE More
by LUKE
Employees Worked With
Tim works on my vehicles, Dusty Harrison
