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BMW of Ann Arbor
Ann Arbor, MI
328 Reviews
At BMW of Ann Arbor, we are committed to perfection in all areas of our dealership, with guest satisfaction being our top priority. Our high-quality vehicles are made for convenience and luxury. We offer an extensive selection of both new and pre-owned models in a variety of price ranges to accommodate all guests. Whether you're a longtime fan of the brand or are looking to take your first test drive, BMW of Ann Arbor has the Ultimate Driving Machine for you.
Why Choose Our Dealership?
With over 70 years of dedicated customer service, our customer reviews alone are enough reason to shop with BMW of Ann Arbor. Add to that our vast inventory of vehicles, which include modern features, exciting colors, and luxurious options, and it's clear that we have the most to offer of any dealership in town. Our skilled and detail-oriented team is here to serve all of your automotive needs, from selecting the right vehicle to maintaining it for years to come.
Inventory Offered
Our extensive inventory includes new BMW vehicles, pre-owned vehicles, and certified pre-owned vehicles. We even offer a build-your-own vehicle service, so you are sure to find the exact car to meet your needs. Our vehicles span a wide range of price points, and our staff is on hand to help you find a perfect match.
Services Offered
Our finance center is available for buying and leasing our new and pre-owned vehicles. The professionals in our service center provide everything from regular maintenance checks to involved repair work. For your convenience, you can even schedule a service online or order parts and accessories on Suburban Auto Parts.
Head Over Today to Get Started
Shopping for a car is an exciting experience, but it can also be overwhelming. Our team is on hand to ensure your car buying process is as easy and enjoyable as possible. Your happiness is our main objective. Come by BMW of Ann Arbor today to get started.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 328 reviews
June 10, 2015
Q is not a question but all Answers. Mr. Q assisted me in my X5 purchase. He answered all my questions via emails and phone calls, while other sales folks demanding my presence to start a Mr. Q assisted me in my X5 purchase. He answered all my questions via emails and phone calls, while other sales folks demanding my presence to start a conversation. Mr. Q has vast knowledge in BMW models and he explained me differences and features of X5 that I bought. It was a very pleasant experience and I signed the papers in less than 45 minutes, which is less than drive time from Grand Rapids to Ann Arbor. Typically Q stands for Question, but in this case it turned out to be answers to all my questions on BMW. Thanks for all your help Q. More
by Naresh Dantu
June 09, 2015
Excellent used car buying experience Alex was very helpful, knowledgeable, and professional. I felt very comfortable working with him, knowing I wasn't being jerked around or pushed into Alex was very helpful, knowledgeable, and professional. I felt very comfortable working with him, knowing I wasn't being jerked around or pushed into buying a car. The whole experience was rather effortless and as a result I am a more than happy owner of a immaculate 135i! I'd highly recommend working with Alex if you have the opportunity to do so. More
by nickf
Employees Worked With
June 09, 2015
I finally have found a dealership I can trust! I would like to recognize BMW of Ann Arbor for their excellent customer service and attention to detail . I was really impressed in how they went abo I would like to recognize BMW of Ann Arbor for their excellent customer service and attention to detail . I was really impressed in how they went above and beyond in servicing my car during my last visit. Dusty Harrison in particular was very attentive and had the job completed early and with fantastic results. I truly will be a loyal customer for the years to come!! Thank you Stan Matos More
by stan matos
Employees Worked With
June 06, 2015
Great personalized service My experience with BMW of Ann Arbor has always been great. Booking the service appointment was professional and easy. When I arrived for the service D My experience with BMW of Ann Arbor has always been great. Booking the service appointment was professional and easy. When I arrived for the service Dusty greeted me in a professional,friendly and timely manner. Service was done promptly and car was delivered in a spotless manner. As always extremely pleased with experience. More
by MIKE06
June 06, 2015
Poor experience I traveled from out of state to buy a car from here and the salesman told me I should come at a certain time and should be out in less than an hour, s I traveled from out of state to buy a car from here and the salesman told me I should come at a certain time and should be out in less than an hour, since we had already agreed on a used car and I was paying cash. I had also told them that I did not have much time as the drive alone was more than a couple of hours each way. Once I got there, it was one thing after another of delaying tactics, as they had only one finance clerk who could only see one customer at a time. I waited for nearly three hours for a literally 10 minute transaction. I also felt that the manager was cocky, who eventually apologized when I complained and offered me a free car wash in future knowing that I was from out of town. More
by abc
Employees Worked With
I do not recall the manager's name.
June 06, 2015
Personalized, professional service and attention My experiences with the Ann Arbor BMW dealership have been fantastic. I have had positive interactions with Dereck West, Carol and Mark-all friendly My experiences with the Ann Arbor BMW dealership have been fantastic. I have had positive interactions with Dereck West, Carol and Mark-all friendly and top rate! By far I've worked with Dereck most frequently however, and he has such a kind and thoughtful demeanor and truly has a 'no problem" attitude about anything that has come up with my car's service needs. Whether I've had pre-arranged service or driven in with a last minute question about something, Dereck has always been pleasant and truly professional regarding my car's needs. Also impressive is the way Dereck has responded to emails or phone calls in a prompt manner. I am happy to endorse Ann Arbor BMW as an outstanding service experience. More
by since1999
June 06, 2015
Service The service done was done well and in a timely manner. The service was much better then in the past, I felt they cared and worked to make the experien The service done was done well and in a timely manner. The service was much better then in the past, I felt they cared and worked to make the experience more positive than in the past. More
by Rick c
Employees Worked With
Dereck West
June 05, 2015
Wonderful service experience with BMW Ann Arbor I've had service on an older BMW and regular maintenance on a new BMW. The service was great for both, Derek gave a good breakdown of what needed to I've had service on an older BMW and regular maintenance on a new BMW. The service was great for both, Derek gave a good breakdown of what needed to be done and the time frame for completing the maintenance. He made sure I had a ride to and from work. Everyone I encountered was friendly and polite. More
by DC86
Employees Worked With
Dereck West
June 05, 2015
a great BMW dealer great customer service and deal! my sales guy Darin Locks was extremely professional and helpful! that's the second BMW I purchased from him! I would great customer service and deal! my sales guy Darin Locks was extremely professional and helpful! that's the second BMW I purchased from him! I would definitely recommend my family and friends to go there! More
by ryanye1984
June 05, 2015
Overall a pleasant experience on both visits Service advisor was helpful and respective of my time. Part needed was overnighted and available next day. Sales advisor answered my questions without Service advisor was helpful and respective of my time. Part needed was overnighted and available next day. Sales advisor answered my questions without being pushy. Car was courtesy washed and vacuumed. Overall good experience and much improved under new ownership. More
by Z4guy
