Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Ann Arbor
Ann Arbor, MI
328 Reviews
At BMW of Ann Arbor, we are committed to perfection in all areas of our dealership, with guest satisfaction being our top priority. Our high-quality vehicles are made for convenience and luxury. We offer an extensive selection of both new and pre-owned models in a variety of price ranges to accommodate all guests. Whether you're a longtime fan of the brand or are looking to take your first test drive, BMW of Ann Arbor has the Ultimate Driving Machine for you.
Why Choose Our Dealership?
With over 70 years of dedicated customer service, our customer reviews alone are enough reason to shop with BMW of Ann Arbor. Add to that our vast inventory of vehicles, which include modern features, exciting colors, and luxurious options, and it's clear that we have the most to offer of any dealership in town. Our skilled and detail-oriented team is here to serve all of your automotive needs, from selecting the right vehicle to maintaining it for years to come.
Inventory Offered
Our extensive inventory includes new BMW vehicles, pre-owned vehicles, and certified pre-owned vehicles. We even offer a build-your-own vehicle service, so you are sure to find the exact car to meet your needs. Our vehicles span a wide range of price points, and our staff is on hand to help you find a perfect match.
Services Offered
Our finance center is available for buying and leasing our new and pre-owned vehicles. The professionals in our service center provide everything from regular maintenance checks to involved repair work. For your convenience, you can even schedule a service online or order parts and accessories on Suburban Auto Parts.
Head Over Today to Get Started
Shopping for a car is an exciting experience, but it can also be overwhelming. Our team is on hand to ensure your car buying process is as easy and enjoyable as possible. Your happiness is our main objective. Come by BMW of Ann Arbor today to get started.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 328 reviews
June 24, 2015
328i mis-fire Repaired by replacing all the coils and plugs. Runs like new. Staff was very friendly and helpful. Loaner car was very nice as well. My car was return Repaired by replacing all the coils and plugs. Runs like new. Staff was very friendly and helpful. Loaner car was very nice as well. My car was returned clean, washed, and vacuumed. Great service. More
by Jeff328i
June 24, 2015
Hands down, best around! Working with Quentin and Ray made my buying experience as painless as possible! Highly recommended team you will not be let down. They answered every Working with Quentin and Ray made my buying experience as painless as possible! Highly recommended team you will not be let down. They answered every question I had and explained things very clearly. They truly care about their customers. Customer service at its finest! Great job guys! Keep it up ?? More
by Fay71785
Employees Worked With
Ray Borg
June 24, 2015
Water leak into car repaired For over a year we had water leaking onto the forward floor on both the driver and passenger side. The problem, which involved a broken drain tube fro For over a year we had water leaking onto the forward floor on both the driver and passenger side. The problem, which involved a broken drain tube from the sunroof, was repaired in one day and we have not had any more leakage, despite some heavy rainfall. The service rep was courteous and efficient. More
by sorry, we do not open accounts at unknown sites
Employees Worked With
Dereck West
June 24, 2015
A great experience! The service is great at BMW of Ann Arbor. The service adviser, Dereck West kept me updated on the service of my 550i. He answered all my questions and The service is great at BMW of Ann Arbor. The service adviser, Dereck West kept me updated on the service of my 550i. He answered all my questions and really cares about his customers. I had to have a rental car for several days and Carol Pappas in the rental department, made sure that I had a vehicle ready before I left. She was courteous and helpful. More
by dtrapp
Employees Worked With
Dereck West
June 23, 2015
Super Service Everyone was courteous,helpful,and informative. Best service department I have dealt with. Thank you Dusty and everyone else involved in taking car Everyone was courteous,helpful,and informative. Best service department I have dealt with. Thank you Dusty and everyone else involved in taking care of my " Ultimate driving machine ". More
by Whocares
Employees Worked With
June 19, 2015
Stressfree Car Purchase I walked in for a test drive and drove away with a new BMW less than 24 hours later. Chad walked me through the process with ease. I walked in for a test drive and drove away with a new BMW less than 24 hours later. Chad walked me through the process with ease. More
by jme
Employees Worked With
Luke Oliver
June 19, 2015
GREAT SERVICE Dusty in service is the main reason I get service along with Carol and Mark are who are GREAT. The mechanics know my cars and REALLY TAKE OF THEM...G Dusty in service is the main reason I get service along with Carol and Mark are who are GREAT. The mechanics know my cars and REALLY TAKE OF THEM...GREAT SERVICE More
by LUKE
June 19, 2015
Fantastic Dusty is fantastic. Very practical and knowledgeable. Always does a great job. He worked hard to get my car ready on time. Carol is wonderful too. She Dusty is fantastic. Very practical and knowledgeable. Always does a great job. He worked hard to get my car ready on time. Carol is wonderful too. She set me up with a loaner when I needed one. More
by x5 customer
June 19, 2015
Great customer service Fast, friendly, efficient and very welcoming. Stop in as I was passing through when my service light came on. They got me right in for setvice. Fast, friendly, efficient and very welcoming. Stop in as I was passing through when my service light came on. They got me right in for setvice. More
by Hoganheals
Employees Worked With
June 19, 2015
Service center forgot to pick me up Dusty called me at 3:30 on a Friday telling me that my car was all set. He asked me if I needed a ride back to the dealership. When I said I did, and Dusty called me at 3:30 on a Friday telling me that my car was all set. He asked me if I needed a ride back to the dealership. When I said I did, and told him I was available to go at any time he told me he would call me back. I called the dealership at 5:30, a half-hour before they closed, because I was concerned that I had not heard back from them. They said they could pick me up but not before I gave them payment over the phone. I refused as I told them I would not give payment until I saw my invoice. Needless to say they finally picked me up at 6:30 and I did not return to the dealership until about 7:00 PM. When I told Dusty that a courtesy phone call would have gone a long way, he told me that he planned to call me, but that he was swamped and couldn't make a call. I also found his explanation that they were swamped unbelievable, as I was the only customer who they picked up after 5:30, and I told him so. I also spoke to Mark Wade during this time and I stated that I found it very concerning that they treated customers this way. Mark told me that they did not treat customers that way, and I retorted that I was a customer and I was being treated poorly, which Mark had no reply for. All in all, a horrible experience. I have used BMW of Ann Arbor before, but after this encounter I will never go back to this dealership or service center again! More
by BostonDan
