BMW of Allentown - Service Center

Great experience! The service advisor, Ethan, and the tech, Luke, that worked on my car (M6) were professional, knowledgable and friendly. Both took time to explain what was needed and what was done. Co tech, Luke, that worked on my car (M6) were professional, knowledgable and friendly. Both took time to explain what was needed and what was done. Could not have been better. More

During my numerous experiences at the dealership, Ms Lorish is knowledgeable about vehicle maintenance, has a keen eye for detail, polite to all of her customers and co-workers, is very intelligent, fri Lorish is knowledgeable about vehicle maintenance, has a keen eye for detail, polite to all of her customers and co-workers, is very intelligent, friendly no matter how her day is going, accommodating wherever possible, is personable and outgoing. I am more than pleased with the attention I have recieved from Ms Lorish and the other personnel I have had contact with at the dealership and have recommended Daniels to friends. More

Daniel's is the best for service and sales. A great facility, knowledgable and friendly employees, great service and attention to detail. They go the extra mile to ensure satisfaction; made sure a loan facility, knowledgable and friendly employees, great service and attention to detail. They go the extra mile to ensure satisfaction; made sure a loaner car was available even without an appointment When our car wouldn't start. Your car is always washed before return, courtesy inspections are done on every visit and they keep you informed of your car's status. Too bad more dealers (of any make) can't figure out their attention to detail and quality strategy. More

I dropped my X5 on 5/2 (Wednesday) for services 1) check left brake light and taillight 2) check transmission issues 3) program new key. When I dropped the car I spoke with my adviser and explained all the left brake light and taillight 2) check transmission issues 3) program new key. When I dropped the car I spoke with my adviser and explained all the issues. Eric was very friendly and was very professional. I thought my car will be serviced the same day but I did not get a response, so I waited for next day by 1 PM and still no call. When I called to check I was told my adviser went on vacation and they are not sure who is handling my car, they took my name and info so that Service Manager will call me. I got call from Service Manager (Joe) that they are looking at my car. After an hour or so I got another call that they did not find any problem with brake light or taillight and the only think they suggest is to replace the housing or something similar at a cost of some $350. I asked about the transmission issue and the Service Manager indicated nothing is wrong. I asked if they programmed the second key and he said “I am sure they did because I see it list on service order”. I told the Service Manager that I will stop the following day (Friday) so I can show the Tech what I experience with transmission when driving and he told me that should not be a problem, however I changed my mind and I decided to pick the car on Thursday. When I went to pick up the keys and pay, the lady at customer service asked for my name but could not find the paper work, as she was trying to call the service manager she remembered that I have no paper work and that my keys were inside an envelope. I was kind of surprised that I have no paper and I don’t have to pay for anything such as checking the light, issues with transmission and programming a new key. There should be at least an hour or more of service charge. I took my keys and went to my car, when I attempted to try the new key it did not work. I started to think that they did not check my car for anything and they completely forgot about it. They might have forgotten since the adviser went on vacation and the papers for it were misplaced. The Service Manager told me that they need to replace the hosing for the rear light at a cost of $350 while it was just a bulb issue, because I went to auto zone and purchased 2 bulbs for $7 which I installed on my own and everything was working. I understand that no one is perfect and that mistakes such as misplacing service papers can happen, but in this situation all the manager needed to do was tell me the papers were misplaced and if they can have it for another day...I would have been more than happy to leave it for another day. I purchased my X5 early in the year but from another dealership, maybe they did not like that, but I doubt that is the issue. In conclusion I was expecting more from this dealership after all this is BMW. Also my brother who has 5 series was kind of surprised when I explained to him what happened. We both have the same service adviser and he indicated that he is the best there. I don’t blame the adviser, he just wanted to go on his vacation and we all can relate to that. However, I expected more from the manager. Maybe the manager was telling me what his Tech told him. I am not going to say that I don’t recommend this dealer to others after all they have good reviews, but always be careful. More

I have had my 325i serviced at Daniels for many years with Joe Millington as my service advisor. Over the years, Joe has always advised me of what is needed to keep my car at peak performance, things I w with Joe Millington as my service advisor. Over the years, Joe has always advised me of what is needed to keep my car at peak performance, things I would have never though of or known about. He has pointed out things that, although minor at the time, could become problems later. Thus saving me both down time and a more costly repair. My phone calls are always answered or returned promptly and he is always very respectful of my time and schedule. No waiting when I arrive with my car and always finished when promised. 124,000 miles and my car runs like brand new! Everyone at Daniels is polite and feirndly and gives 100% to earn and retain your trust and business. I would never take my car anywhere else for service. I have complete trust in Joe and my mechanic, Mike. More

I bought my Black Sapphire BMW 650I from a doctor outside of Philly last year. I live near Dick Horrigan BMW in Reading, PA and cannot simply deal with those RUDE people over there. I drive an hour to Daniel of Philly last year. I live near Dick Horrigan BMW in Reading, PA and cannot simply deal with those RUDE people over there. I drive an hour to Daniels whenever I need service because of my SA Gelsey Lorish. She is the nicest most respectful person I have ever dealt with. Super helpful, knowledgeable and will go out of her way. I didnt buy my vehicle from here but that should not warrant me from a good BMW service experience from a fine dealership and that is exactly what I love about Daniels. They take care of me and I feel good about dropping my car off there and paying the service. More