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679 Reviews of BMW of Allentown - Service Center
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August 15, 2012
We broke down while going on vacation and was towed into Daniels. Every individual from the front desk to the service department with whom we dealt were very professional and courteous. I interacted with Daniels. Every individual from the front desk to the service department with whom we dealt were very professional and courteous. I interacted with Joe in in the service department more than any one else and was greatly impressed by him. He listened; answered questions; was very polite and professional; showed a genuine concern for our circumstances as well as us as customers and completed the work exactly as stated for less cost than anticipated. We believe he should be at the corporate level teaching customer service. Thank you, Robert Regnier More
by bobert44
Employees Worked With
Joe Millington
August 07, 2012
The service that I received went above and beyond what I expected. the repairs took longer that I expected which was not a problem. The service advisor did every thing he could to get the car back to me. expected. the repairs took longer that I expected which was not a problem. The service advisor did every thing he could to get the car back to me. He offered to drive it to me. He also cooled my car down before I got there. More
by mkov1911
August 01, 2012
I recently had my car in for inspection at Daniel's BMW. Joe is my service go-to guy. I have to say after having several beemers, I repeatedly go back because of Joe's superior service. Whenever I walk in Joe is my service go-to guy. I have to say after having several beemers, I repeatedly go back because of Joe's superior service. Whenever I walk in, I feel like I am family. I'm immediately greeted and Joe always takes the time to thoroughly and professionally adivise on what my car needs. He always goes the extra mile and it is certainly a huge asset to Daniel's BMW! Whenever I pick up my car after service, it's just been washed and in tip-top shape, ready to go! Kudos and "THANK YOU" Joe! ~Mary Dunlap More
by MaryDunlap
Employees Worked With
Joe Millington
July 05, 2012
Recently purchased a 2005 M3 from a private owner and was looking to upgrade. Eric Trimbur in parts was extremely helpful in providing me information and prices via email. He even set up my appointment with looking to upgrade. Eric Trimbur in parts was extremely helpful in providing me information and prices via email. He even set up my appointment with Joe. Upon dropping off my car, Joe was very helpful and courteous. I had several Dinan components installed as well as handle a few minor issues. Joe was in contact with me continuously along the way. Picked up the car and it was washed and vacuumed as promised. Even had both guys contact me for follow up. I must say that Daniels BMW far exceeded my expectations with great customer service. Thank you to both Joe and Eric. Exhaust sounds great!! More
by hokie822
Employees Worked With
Joe Millington
May 23, 2012
I had a road emergency driving from DC to Bethlehem. I knew of Daniels having driven by it many times visiting Bethlehem and therefore headed straight to the dealership. Mr. Rodrigues could not have been knew of Daniels having driven by it many times visiting Bethlehem and therefore headed straight to the dealership. Mr. Rodrigues could not have been more friendly and helpful in assiting me on a repair that really had to be accomplished then and there. While waiting for the work to be completed, I had occasion to talk with Mr. Cossman as well as observe the Daniels Crew at work. What a great experience and would recommend the dealership to anyone. Just another reason to own a BMW, no matter its age! More
by soltan
Employees Worked With
Luis Rodriguez
April 02, 2012
My husband and I went to Daniels BMW for service and ended up in sales (long story). It was a very complicated process but turned out great at the end. Webster Lingle, service manager and Todd Simps ended up in sales (long story). It was a very complicated process but turned out great at the end. Webster Lingle, service manager and Todd Simpson, our service advisor, were both very helpful and accommodating. Throughout the entire time our car was being serviced, they communicated with us frequently and kept us abreast of what was happening, for which we are extremely appreciative. When we later went on to sales we had the good fortune of meeting with Dick Hughes, sales advisor, who continued with the same excellent customer service Webster and Todd had shown us. Dick was very knowledgeable, personable and thorough. He took the time to explain all the features of the new car to us and answer all of our questions. With employees like Webster, Dick and Todd, Daniels BMW is certainly the place to service and/or buy a car. More
by asharaemi
October 26, 2011
I originally posted because I had issues with my 2002 BMW and brought it in to get serviced. Not to point the finger of blame but in the beginning I did not have a very good experience AT ALL with my service and brought it in to get serviced. Not to point the finger of blame but in the beginning I did not have a very good experience AT ALL with my service tech, Todd Simpson. He may work for some, but for me I did not enjoy working with him. I went through a very long & tiring process of trying to get matters resolved with my car. I would not say the entire dealership is bad, quite the contrary, their work quality is exceptional and after dealing with the GM, Bill Stoekcel, I eventually left a VERY satisfied customer. Kelly at the fron desk was very consoling and reassuring to me, yet, I did not work with the other associates as I cannot rate them. I was upset I was not offered water or coffee or felt treated completely on the same level as a person who comes in with a 3 piece suit, but, Bill and Kelly were two people who did resolve my matter and made me feel like a worthy customer after my $5,000 car bill, which is a lot for a 23 year old young man even for BMW. They treated me fairly in the end, even despite me going through a lot of strife, so I am being fair in my review that I was not pleased with the couple of associates I worked with in the beginning or thru the processs, like Todd, however, again, in the end they treated me right and I left satisfied. There are pros and cons to every business. Luckily, they tried to reverse my negative experience (mostly because of my determination) and did a great job in the end. More
by Sharper131
Employees Worked With
Todd simpson
September 04, 2011
Great experience! The service advisor, Ethan, and the tech, Luke, that worked on my car (M6) were professional, knowledgable and friendly. Both took time to explain what was needed and what was done. Co tech, Luke, that worked on my car (M6) were professional, knowledgable and friendly. Both took time to explain what was needed and what was done. Could not have been better. More
by daytonbh
June 09, 2011
I have leased two BMW's for three year leases for a total of nine years (6 different BMW's) with Daniels BMW. I have worked with Joe Millington in service and he has gone above and beyond each and every time of nine years (6 different BMW's) with Daniels BMW. I have worked with Joe Millington in service and he has gone above and beyond each and every time. He is an exceptional employee of Daniels BMW and I will keep recommending this dealership and their amazing service!I give them 5 stars for the nine years we have been doing business with them! Keep up the great work!!!! Kim & Chuck Strom More
by Kimstrom
Employees Worked With
Joe Millington, Joe Millington
January 16, 2011
Brought my X3 in for service on 10/10. A week later anti freeze low. Was told by the service dept that the tech may have not been able to get an accurate level as the car may have been hot when I bought it freeze low. Was told by the service dept that the tech may have not been able to get an accurate level as the car may have been hot when I bought it in. I went into Meineke to get that topped off. A week after that the windshield washer fluid froze. I was told that the solution was mixed with water but some customers can request a more concentrated solution. Tech told me that it is not uncommon for the fliud to freeze. Here I am driving in the middle of snow storms on wintery roads with no washer fluids. I guess I can always take buy a couple of windex and take it along with my ultimate driving machine. I wasted all the fluid when the soapy fluid melted and bought some of my own. Danielle wants me to give them excellent for customer service when they have no idea what the term entails. Even when I went into service, I had to greet my advisor as he pretended not to see me. WOW..... way to go! More
by Pink22
Employees Worked With
Service Department
