BMW of Allentown - Service Center

Service after the sale Jeff spent more than an hour with me to solve a problem with my navigation system - he called BMW direct to solve the issue - he is a credit to Daniel Jeff spent more than an hour with me to solve a problem with my navigation system - he called BMW direct to solve the issue - he is a credit to Daniels BMW and follows up with the customer after the sale - Quality individual More

Todd's the best Starting with my 2012 BMW 128 i and two other cars purchased through other dealerships Todd Simpson has been nothing but helpful, cheerful and underst Starting with my 2012 BMW 128 i and two other cars purchased through other dealerships Todd Simpson has been nothing but helpful, cheerful and understanding in all my dealings with him for the past six years. He is very professional yet willing to joke around when I come in with mys many questions and requests. He is careful to consider my frugal budget when it comes to repairs and recommendations. He never tries to shame me into buying recommended BMW products like other dealerships have in the past. He offers suggestions but never uses high pressure. He makes certain everything is done to my satisfaction and checks to make sure I understand. More

Todd is fantastic Todd is such a pleasure. Coming in to get my BMW serviced is a pleasure. He makes what should feel like a chore feel more like a quick chat with a fri Todd is such a pleasure. Coming in to get my BMW serviced is a pleasure. He makes what should feel like a chore feel more like a quick chat with a friend. Every time I come in he is friendly and efficient. I am in and out within 10 minuets and he always exceeds my expectations. He is quite an asset. thanks so much Todd! More

The worst experience I ever had !!!! I blew a radiator hose 5 min from dealership on my way to philly for a trade show. I realize i did not have a scheduled appointment . I asked if they I blew a radiator hose 5 min from dealership on my way to philly for a trade show. I realize i did not have a scheduled appointment . I asked if they could fit me in quick they said no problem. It's only a radiator hose that I could of done myself in a half hr. They had the hose in stock and took the car in right away. Needless to say that was the beginning of a 7 Hr. wait and a 565.00 dollar bill. The hose cost me 36.00 at advanced auto, they charged me 104.00,it took there " BMW certified mechanic 7 Hrs. to change a hose i could have done in 30 min. in my driveway. I missed the whole trade show and got xxxxx on the cost of the job. Job cost estimator said it should be between 350.00 to $400.00 total. If that mechanic worked for me that would of been his last day on the job. My normal mechanic. said he would of charged me 150.00 to do the exact same job. He told me I should of called him he would of drove to Allentown and fixed it in a parking lot within an hr. of him arriving I would of been on my way. I must thank Daniels BMW for the F_ _ _ ing I got. Its one I will never forget. More

Exemplary Performance!!! As an owner of two BMWs, I value the importance of having trusted and reliable service. Without question, Todd Simpson and Daniel's BMW always delive As an owner of two BMWs, I value the importance of having trusted and reliable service. Without question, Todd Simpson and Daniel's BMW always deliver!! Todd takes pride in the level of customer service he delivers and can always be counted on to offer sound advice with a friendly and pleasant attitude. More

Learning experience from a committed customer care professio Kelly Gerding was instrumental in assisting me with some of the features of my X5 - especially navigation and down loading CD's. She answered all my Kelly Gerding was instrumental in assisting me with some of the features of my X5 - especially navigation and down loading CD's. She answered all my concerns in a concise and easy to understand manner. She represents Daniels BMW and the BMW company in a professional and knowledgeable manner. Daniels has a winner in Kelly Gerding. More

Outstanding Parts Advisor Sean McFarland Sean McFarland, Assistant Parts Manager at Daniels BMW, provides a parts purchase experience like no other. Sean's knowledge of the brand is exception Sean McFarland, Assistant Parts Manager at Daniels BMW, provides a parts purchase experience like no other. Sean's knowledge of the brand is exceptional. His advice and suggestions are accurate and helpful. Your not just buying an part from Sean, your getting an education. With people like Sean on board it's not surprise this BMW dealer wins the Center of Excellence so frequently. More

Knowledgable,caring & patient Jane is as easy a person to work with as anyone I have been involved with when purchasing a new car. She spent well over an hour with me explaining al Jane is as easy a person to work with as anyone I have been involved with when purchasing a new car. She spent well over an hour with me explaining all the features of my X5. She is a credit to the BMW BRAND AND TO Daniels BMW. SHE IS TERRIFIC TO WORK WITH!!!!! More

Mini Cooper of Allentown is the best I love my Mini Cooper, but even if I didn't I would drive one so that I can experience the quick, professional, courteous and fun service that is prov I love my Mini Cooper, but even if I didn't I would drive one so that I can experience the quick, professional, courteous and fun service that is provided by Mini Cooper of Allentown. My service advisor Luis Rodriguez is more like friend and family than business acquaintance. More