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BMW of Allentown - Service Center

Allentown, PA

4.7
674 Reviews

674 Reviews of BMW of Allentown - Service Center

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August 15, 2021

Service is always impeccable. Service managers are friendly and extremely knowledgeable. This is the only dealership I trust with my vehicles. I have purchased 2 mini’s and a X5 from this dealership a More

by Farierac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Harbison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Schlemmer, Ryan Mertz
Aug 16, 2021 -

BMW of Allentown responded

Thank you for choosing Daniels BMW for all of your automotive needs! We appreciate your 5-stars and look forward to seeing you next time!

August 14, 2021

Some difficulty reaching a live person to make the service appointment, but otherwise no issues. Service advisor was very easy to deal with and subsequent communication was very good. I appreciated r More

by mjmck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Harbison
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

BMW of Allentown responded

We're glad our team helped make this a great experience for you! We look forward to providing five-star care next time! - Daniels BMW

August 14, 2021

Robin at Mini service was awesome!!! His attention to detail, positive attitude and helpful recommendations was incredible! As usual Mini customer service succeeded in every way and thus I continue to be More

by C09warn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robin
Aug 17, 2021 -

BMW of Allentown responded

Wow! We're the ones who should be thanking you! We are glad to have you in the Daniels BMW family and appreciate this great five-star review! We'll be sure to pass along this praise to Robin and the team! We hope to see you again in the future!

August 12, 2021

I cannot say enough about this dealership. We had an issue with our 2020 X3 and they went above and beyond our expectations. We also have to thank Dimitri and Webb for their outstanding customer service More

by jvr1961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dmitry Kukuy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Webb, 5 stars
Aug 13, 2021 -

BMW of Allentown responded

Thank you for the wonderful feedback, Jim and Jean! We're thrilled to hear that Dimitri and Webb took great care of you & your X3 and we'll be sure to pass along your kind comments to them. Your support is much appreciated by all of us here at Daniels BMW and we look forward to working with you again in the future. Take care!

August 12, 2021

The servicing of my car yesterday was excellent! Good communication from Todd. When picking up my car there was a minor problem locating the invoice and key. More

by 1990 BMW iX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Conway
Aug 12, 2021 -

BMW of Allentown responded

We are thrilled to hear that your time working with Todd was great! If there's anything more that Daniels BMW can do for you, please don't hesitate to reach out!

August 12, 2021

Very customer friendly and knowledgeable Eathen is a great rep knowledgeable and friendly I been going to him since I purchased my X 3 More

by billandkimyo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Harbison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

BMW of Allentown responded

Hello, Bill! We are so happy to hear that you had such a great time working with our team at Daniels BMW! Thank you for your review!

August 10, 2021

Excellent customer service. Everything Is done timely and very professionally. Any services issue is explained in details and I’m given options for the repair and how urgent. Overall great experience. More

by Mark Webster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Harbison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2021 -

BMW of Allentown responded

Thank you, Mark! It's great to hear the Daniels BMW team provided a five-star experience to you! We appreciate you giving us your wonderful praise and rating and look forward to seeing you again!

August 09, 2021

Excellent service from friend, Ethan. I trust him. I even had to come back that same day with a problem with my BMW and he helped me in making an appointment. Good guy! More

by papa.lentz
Recommend Dealer
Yes
Employees Worked With
Ethan Harbison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2021 -

BMW of Allentown responded

Thank you for trusting Ethan and the Daniels BMW team with your vehicle! We appreciate your support and look forward to seeing you again in the future. Take care!

Aug 09, 2021 -

papa.lentz responded

Good service works for me every time.

August 09, 2021

Daniels service listen to my concerns and took great care with my car. They came back and reviewed what they did in detail as well. More

by evajwilson26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schlemmer
Aug 10, 2021 -

BMW of Allentown responded

Our team will be so glad to hear they've made this a five-star experience for you! Thank you for your continued support!

August 08, 2021

Amazing service and customer care. Todd was great and very nice More

by lorrainearocho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2021 -

BMW of Allentown responded

Thank you for taking the time to share your feedback with us! We're glad you enjoyed working with Todd and the team here at Daniels BMW and we hope to see you again in the future. Take care!

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