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BMW of Allentown - Service Center

Allentown, PA

4.7
674 Reviews
Call Service Center (610) 820-2950

674 Reviews of BMW of Allentown - Service Center

Sort by
September 04, 2022

Poor communication with customer. You should inform about all issues with vehicle. Don't assume anything. Good customer service is what keeps customers More

by Sandy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Mertz
Report | Print
September 01, 2022

Mini of Allentown provided me with great service. Had an unexpected tire problem and they were friendly, responsive and communicated so well. I really an so happy I purchased my Mini from them. Thank More

by Delhaven4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Manento
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clint Peters
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Sep 01, 2022 -

BMW of Allentown responded

Thanks for the five stars! We hope to see you back! -Daniels BMW

September 01, 2022

At least 15 words about this dealership I did what you said at least 15 words about this dealership. Top notch Ryan is a pleasure More

by marcarnone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Mertz
Report | Print
Sep 01, 2022 -

BMW of Allentown responded

Thanks for the five stars, Marc! We're glad to hear that Ryan could assist you during your visit with us. We hope to see you back! -Daniels BMW

August 31, 2022

Perfect experience! Todd was terrific communicating with me the entire time. I was out of the country and came back to my vehicle being fixed and properly dealt with. I More

by jorge figueroa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Harbison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles German
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Manento
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Schlemmer, Ryan Mertz
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Aug 31, 2022 -

BMW of Allentown responded

Thanks for the five stars, Jorge! We're honored to hear that Todd could assist you during your visit with us. We hope to see you back! -Daniels BMW

August 29, 2022

Mini of Allentown service department is fantastic. Robin is the service rep who has been helping me for my years! Highly recommend! More

by dspeiffe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robin
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Aug 31, 2022 -

BMW of Allentown responded

Thank you for the wonderful feedback! Robin & the team are honored to receive your support and look forward to seeing you next time!

August 25, 2022

Price gouged me on getting my Z4 out of transport mode . Salesman was ok but caught in a lie about a 5 minute fix that cast me over 200.00 twice and was just a simple flick of a switch. More

by darkstardoc1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ryan Mertz
Report | Print
August 25, 2022

Great service. Stayed on top of the outside Vender so the schedule service was enjoyable More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schlemmer
Report | Print
Aug 25, 2022 -

BMW of Allentown responded

We really appreciate you taking the time to leave Daniels BMW this awesome review, thank you!

August 19, 2022

They reviewed everything that needed to be done, accepted my decision and asked for approval. Everyone was polite and very helpful. More

by lajb
Recommend Dealer
Yes
Employees Worked With
Robin Cox
Report | Print
Aug 22, 2022 -

BMW of Allentown responded

Thank you for sharing your experience! We appreciate you visiting us here at Daniels BMW and hope we can be of service again in the future!

August 17, 2022

It’s a pleasure to bring our vehicle to Daniels Mini. Friendly, courteous staff and quick turnaround for service. Also love their waiting area with the vintage Minis. More

by rem4205
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robin Cox
Report | Print
Aug 18, 2022 -

BMW of Allentown responded

Thank you for the wonderful feedback! We're honored to have you as a Daniels BMW customer and look forward to your next visit!

August 17, 2022

I’ve been taking my car to Daniels BMW for over 10 years. Ethan always goes out of his way to make sure my vehicle is fixed promptly and even provides me with a complimentary loaner. More

by rdmstm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ethan Harbison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2022 -

BMW of Allentown responded

Thank you for trusting Daniels BMW with the care of your vehicle! Ethan & the team are truly grateful for all of your support over the years and look forward to seeing you at your next visit. Take care!

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