BMW of Allentown

Great service experience at this dealer. Kept up-to-date and informed. They only did the work that needed to be done. And didn’t try to push anything extra. Nice facilities, friendly people. Kept up-to-date and informed. They only did the work that needed to be done. And didn’t try to push anything extra. Nice facilities, friendly people. More

Professional service. Good communication about status of maintenance and repair. Meticulously followed through with the project. Good communication about status of maintenance and repair. Meticulously followed through with the project. More

My wife's car was totaled, hit as she sat at a light. Eduardo was our sales rep. When the other party's insurance check needed to clear, we needed another day(Bank rule). Eduardo and manager demanded t Eduardo was our sales rep. When the other party's insurance check needed to clear, we needed another day(Bank rule). Eduardo and manager demanded to see a pic of the check. We felt insulted. Never had a dealership ask me to prove I had a check before. However, I put a hold on a BMW my wife liked. Unfortunately, she found another vehicle with half the mileage and a warranty, which changed her mind. When I cancelled, Eduardo told me my money, $2000USD, was not refundable! I have since filed a dispute with my bank(freezes interest) and I spoke with another BMW supervisor by phone later. Still no refund. Await Chase pit bulls to do their thing. I have purchased many cars over the years. I have NEVER encountered people like this. Sticking with Mercedes. Also, this dealership does not let you take a vehicle home to try it, which I have never encountered either. Mercedes allows this(and even encouraged it). Avoid these people at all cost. More

Eduardo was super nice and very helpful , the process was smooth, highly recommend this dealer ship. smooth, highly recommend this dealer ship. More

I received a fair price on the 4 Series that I ordered. However, our salesperson, Mason, was/is very difficult to reach. The email/phone number on the card we picked up were incorrect. We found out his cor However, our salesperson, Mason, was/is very difficult to reach. The email/phone number on the card we picked up were incorrect. We found out his correct email only by emailing his supervisor. I did email him this Tuesday, 2 weeks after I ordered the car, to see if he had obtained the VIN number. I haven’t heard back. Perhaps it’s too soon but that would be nice to know. All of this disorganization could be because the dealership was recently purchased. More

Eduardo was very knowledgeable and responsive. He was there for the entire purchasing of our new vehicle. Would definitely recommend him again. He was there for the entire purchasing of our new vehicle. Would definitely recommend him again. More

BMW of Allentown has very friendly associates that will work with you and answer you quickly. Unfortunately they lack behind on offering you loaner from BMW during servicing with hope it will change soon! work with you and answer you quickly. Unfortunately they lack behind on offering you loaner from BMW during servicing with hope it will change soon! More

We recently had the pleasure of working with Joe Grazer and Mason at BMW of Allentown, and we wanted to share our exceptional experience with you. Joe Grazer is truly unmatched in his approach to custom and Mason at BMW of Allentown, and we wanted to share our exceptional experience with you. Joe Grazer is truly unmatched in his approach to customer service. No matter how busy Joe is, he remains responsive, kind, fair, and genuinely dedicated to doing what is right for the customer. It’s worth noting that Joe even takes messages after hours, which shows his unwavering commitment to ensuring customer satisfaction. Our relationship with Joe has been the reason why we, our family, and our friends continue to purchase cars from BMW of Allentown. Trust is paramount when it comes to making such an important decision, and Joe is by far the most trustworthy professional we’ve encountered. Additionally, we had the pleasure of working with Mason, who is an outstanding representative of BMW of Allentown. From the moment we walked in, he was there to greet us, and he immediately went above and beyond to meet our needs. His pleasant demeanor, knowledge, and overall professionalism made him the best salesperson we have dealt with at BMW of Allentown. Thanks to Mason, we feel confident in our decision and know that we will be back! Thank you, Joe and Mason, for making our experience so enjoyable. We look forward to working with you again in the future! More

I can’t say enough great things with Our experience at Bmw . From start to finish, Eduardo went above and beyond to make sure we got the perfect car for our needs. He was incredibly patient, kind, and tru Bmw . From start to finish, Eduardo went above and beyond to make sure we got the perfect car for our needs. He was incredibly patient, kind, and truly did everything in his power to make the process smooth and stress-free. Buying a car can be very stressful and overwhelming as it was as our search was for three months and things to Eduardo he couldn’t have made it more smoother. Things to their hard work, we drove off in a car. We absolutely love it checked off everything we needed and more we couldn’t be happier if you’re looking for a great salesman who genuinely cares about their customers and goes above and beyond to demonstrate how the car works and helps you set up And shows you all the extra features in your new BMW I 100% would recommend Eduardo thank you so much for everything! More

I called about a vehicle that was newly listed. It was so new pics weren’t up yet. Dmetri (sales manager) immediately asked Mason to get me pics and the spec sheet. It was perfect. I quickly se It was so new pics weren’t up yet. Dmetri (sales manager) immediately asked Mason to get me pics and the spec sheet. It was perfect. I quickly sent a deposit and the dealership quickly got it inspected and certified. When I arrived, the car was beautiful and just what I was looking for. Mason asked me for the documents he needed ahead of time and had everything ready when I got there. He was professional and prepared to help - even coming in on his day off to deliver the vehicle. Karissa in the finance office was also particularly efficient. And Dmetri made sure to stop by and introduce himself. This dealership was top notch and I look forward to working with them again in the future! More