BMW of Allentown

Over a recent weekend, I had a problem with my certified used BMW 328i while on business calls. Three of my four doors would not unlock, nor would the doors open. My driver's side door only opened manually, used BMW 328i while on business calls. Three of my four doors would not unlock, nor would the doors open. My driver's side door only opened manually, and erratically at that. It was embarrassing because my passenger and I were forced to enter and exit the vehicle via the driver's side door, and on one instance we had to climb in through the window. Being a busy businessperson, I stopped by Daniels BMW the following Monday afternoon while in the area. When I explained my problem, one service person told me to talk to a person behind the counter. The person behind the counter told me to talk to a service person. When I expressed my frustration, the person behind the counter took me to see Eric Taglioli. I could tell that Eric was busy, and it appeared that they were not taking any more service calls because it was close to the end of the workday. However, Eric immediately recognized that I needed help, as I could not continue operating the vehicle if the doors would not open. He scheduled my vehicle for immediate service. Eric offered me coffee and a snack, which was much appreciated. It took only an hour to diagnose and fix the problem caused by a fuse. Eric had the car cleaned. His decision to allow me to have immediate service rather than wait several days for an appointment was the right one. I am very pleased with Eric and Daniels BMW as a whole. More

This dealership deserves it's 5 star rating. The sales staff is professional and fair, and the service is the best I have ever experienced. The car is fixed correctly the first time and in a timely manner staff is professional and fair, and the service is the best I have ever experienced. The car is fixed correctly the first time and in a timely manner. I have been a customer since 1977 and the courtesy and excellent attention to customer service has kept me coming back. I can't think of any constructive criticism, rare these days in any business! I would most certainly recommend this dealership to anyone who has high expectations. More

Our most enjoyable car buying experience ever!!! Carrie was the greatest sales person we have dealt with when buying a vehicle. She really listened to what we wanted, was extremely knowledgeable on all of was the greatest sales person we have dealt with when buying a vehicle. She really listened to what we wanted, was extremely knowledgeable on all of the cars that she showed us, and helped get us in the best car for our needs. We have recommended her to several of our friends and family and would not hesitate to buy a car from her in the future. More

This is my second purchase from Daniels BMW. In both cases, I have found that the Daniels team is incredibly knowledgeable, curteous, and fair. They take the time to understand my needs and desired pri cases, I have found that the Daniels team is incredibly knowledgeable, curteous, and fair. They take the time to understand my needs and desired price point and look present options to meet all those needs. Two days after my purchase something happened that disabled the runk release. I called to report it to Daniels and to schedule an appointment. Within 30 minutes the service manager, after consulting with the my sales consultant, called me back and offered a toubleshooting tip which eventually resolved the problem. I was amazed at how the team was activated so quickly to resolve my problem. More

I called Carrie Zedar on a listing for certified preowned BMW last week and she immediately responded. Within hours, she had put a hold on the vehicle, scheduled my test drive and had me in the driver seat BMW last week and she immediately responded. Within hours, she had put a hold on the vehicle, scheduled my test drive and had me in the driver seat for a test drive and a complete explanation of the vehicle options and history. She was great! Carrie answered all my questions thoroughly and worked with me on my trade and got me great financing. She also had the car beautifully detailed at delivery! Thanks to Carrie and Daniels BMW, my 4th BMW purchase from them was an enjoyable experience. More

I have purchased 4 BMWs from Mark (2 5-series, and 2 X5s); he is always professional, and I feel that he is looking after my best interests, which can be rare in this business. There is never any sales X5s); he is always professional, and I feel that he is looking after my best interests, which can be rare in this business. There is never any sales pressure--just the opposite. He is helpful with ideas, and has always worked with me to keep me a happy buyer. More

I've purchased two BMW's from Mark, and he's always been ethical, professional and hard-working. He's attentive, responsive and down to earth. I can compare my experiences with Mark to dealing with an exe ethical, professional and hard-working. He's attentive, responsive and down to earth. I can compare my experiences with Mark to dealing with an executive-level professional. By far, the best auto salesperson I've encountered at any dealership. More

Joe has been my service manager for 5 years now. I still marvel at his level of professionalism and organization. I compare my experiences with Joe to dealings with an executive-level professional, somethi marvel at his level of professionalism and organization. I compare my experiences with Joe to dealings with an executive-level professional, something I've never encountered in any dealership service center. Even in the thick of a hectic morning, Joe manages to maintain his good humor and courteous manner. I'm always made to feel welcome, even on those few occasions when I showed up at the dealership on 10 minutes notice to have an item looked at on my way out of town for a business trip. More

Carrie Zedar made my sales transaction a seamless experience. She was patient and extremely helpful. I would reccomend her to anyone looking for true customer service. She took her time and explained experience. She was patient and extremely helpful. I would reccomend her to anyone looking for true customer service. She took her time and explained every detail. What a pleasure it was to work with her. More

It was a pleasure dealing with Daniels BMW. Dick Hughes is so knowledgeable about his product. Joe Millington, from past experiences, is so easy to work with. It's because of Dick Hughes and Joe Millingt is so knowledgeable about his product. Joe Millington, from past experiences, is so easy to work with. It's because of Dick Hughes and Joe Millington I chose to lease my new BMW from Daniels BMW. Tom Steigerwalt More