BMW of Allentown

This was my first time buying a BMW and several aspects of the experience stood out that obliged me to select straight 5's for my review. The quality and cleanliness of the facility, from the parking of the experience stood out that obliged me to select straight 5's for my review. The quality and cleanliness of the facility, from the parking lot to the technician's shop was top notch. It made me feel confident that the people who will be servicing my car take pride in the job that they do and will treat my car as well as I would. Made for a great first impression. Since I arranged an appointment, I was greeted by name at the door by Mr. Hughes and the vehicle I was interested in was ready to go for a test drive. I was taken on the longest test drive I have ever embarked upon and encouraged by Mr. Hughes to (responsibly) explore the capabilities of the vehicle. To say I was not dissappointed would be a drastic understatement. Upon returning to the shop, we discussed my prosepective vehicle's bottom line and my trade-in. The negotiations were painless and satisfactory. A simple one-time back and forth put me where I wanted to be rather than going through the tug-of-war that has been ubiquitous at any other car dealer I've dealt with. After shaking hands and signing the paperwork, Mr. Hughes took me around and personally introduced me to the receptionist at the service counter and to the shop foreman. When my vehicle was ready, he took the time to sit with me and go over every feature in the car (and in BMWs, there are plenty!) even setting up my cell phone to work with the vehicle's Bluetooth system before I drove off of the lot. I felt very well taken care of and feel that Daniel's is the new standard by which I will judge all other dealers. Although unless my work takes me away from the area, I doubt I'll ever bother trying anybody else. More

We bought a certified pre-owned 328 from David Hackett. He was great to work with - very knowledgeable BMW enthusiast who believes in the product and actually drives one too (I am typically turned off by s He was great to work with - very knowledgeable BMW enthusiast who believes in the product and actually drives one too (I am typically turned off by salesmen who don't even drive the kind of car they sell). He stayed 2 hours after the dealership closed to deliver our car (and he was completely thorough) and he did an excellent job of staying in touch after we took delivery of the car to address any questions or concerns we had. We've also been very pleased with our service adviser, Ethan. Our car recently had an unexpected need for service(!!!), and although no loaners were available (because we had to bring the car in on such short notice), he supplied us with a rental car free of charge! I would definitely buy another car from them and I will continue to use their service department. Would recommend. More

This is the second new BMW I purchased from Mark at Daniels BMW, and I was happy to return even though I now live near Delaware. Mark is pleasant, easy to work with, and offers a competitive deal. He Daniels BMW, and I was happy to return even though I now live near Delaware. Mark is pleasant, easy to work with, and offers a competitive deal. He completed nearly all of the paperwork before I arrived to pickup the car, so all I had to do was sign a few papers before he spent some time with me to learn about all the great features of my new car. With my first BMW purchased at Daniels, I found that the service department was excellent, as well. I highly recommend this dealer! More

I am a repeat customer to both Daniel's BMW and Mark Sackett. He is outstanding, respectful,knowledgable,and met my needs for both purchases. I will be back again and again. He is a top notch sales per Sackett. He is outstanding, respectful,knowledgable,and met my needs for both purchases. I will be back again and again. He is a top notch sales person and an ideal representative for the Company. The car was a fair price, delivered early, and was prepared very well. Mark knows his product and did a great job orienting his to the new car's features. More

During my numerous experiences at the dealership, Ms Lorish is knowledgeable about vehicle maintenance, has a keen eye for detail, polite to all of her customers and co-workers, is very intelligent, fri Lorish is knowledgeable about vehicle maintenance, has a keen eye for detail, polite to all of her customers and co-workers, is very intelligent, friendly no matter how her day is going, accommodating wherever possible, is personable and outgoing. I am more than pleased with the attention I have recieved from Ms Lorish and the other personnel I have had contact with at the dealership and have recommended Daniels to friends. More

Daniel's is the best for service and sales. A great facility, knowledgable and friendly employees, great service and attention to detail. They go the extra mile to ensure satisfaction; made sure a loan facility, knowledgable and friendly employees, great service and attention to detail. They go the extra mile to ensure satisfaction; made sure a loaner car was available even without an appointment When our car wouldn't start. Your car is always washed before return, courtesy inspections are done on every visit and they keep you informed of your car's status. Too bad more dealers (of any make) can't figure out their attention to detail and quality strategy. More

I dropped my X5 on 5/2 (Wednesday) for services 1) check left brake light and taillight 2) check transmission issues 3) program new key. When I dropped the car I spoke with my adviser and explained all the left brake light and taillight 2) check transmission issues 3) program new key. When I dropped the car I spoke with my adviser and explained all the issues. Eric was very friendly and was very professional. I thought my car will be serviced the same day but I did not get a response, so I waited for next day by 1 PM and still no call. When I called to check I was told my adviser went on vacation and they are not sure who is handling my car, they took my name and info so that Service Manager will call me. I got call from Service Manager (Joe) that they are looking at my car. After an hour or so I got another call that they did not find any problem with brake light or taillight and the only think they suggest is to replace the housing or something similar at a cost of some $350. I asked about the transmission issue and the Service Manager indicated nothing is wrong. I asked if they programmed the second key and he said “I am sure they did because I see it list on service order”. I told the Service Manager that I will stop the following day (Friday) so I can show the Tech what I experience with transmission when driving and he told me that should not be a problem, however I changed my mind and I decided to pick the car on Thursday. When I went to pick up the keys and pay, the lady at customer service asked for my name but could not find the paper work, as she was trying to call the service manager she remembered that I have no paper work and that my keys were inside an envelope. I was kind of surprised that I have no paper and I don’t have to pay for anything such as checking the light, issues with transmission and programming a new key. There should be at least an hour or more of service charge. I took my keys and went to my car, when I attempted to try the new key it did not work. I started to think that they did not check my car for anything and they completely forgot about it. They might have forgotten since the adviser went on vacation and the papers for it were misplaced. The Service Manager told me that they need to replace the hosing for the rear light at a cost of $350 while it was just a bulb issue, because I went to auto zone and purchased 2 bulbs for $7 which I installed on my own and everything was working. I understand that no one is perfect and that mistakes such as misplacing service papers can happen, but in this situation all the manager needed to do was tell me the papers were misplaced and if they can have it for another day...I would have been more than happy to leave it for another day. I purchased my X5 early in the year but from another dealership, maybe they did not like that, but I doubt that is the issue. In conclusion I was expecting more from this dealership after all this is BMW. Also my brother who has 5 series was kind of surprised when I explained to him what happened. We both have the same service adviser and he indicated that he is the best there. I don’t blame the adviser, he just wanted to go on his vacation and we all can relate to that. However, I expected more from the manager. Maybe the manager was telling me what his Tech told him. I am not going to say that I don’t recommend this dealer to others after all they have good reviews, but always be careful. More

What a pleasure dealing with Dave Hackett. This is my first BMW and I am completely smitten with it. My husband races (tracks) a 2002 BMW M3 and absolutely loves it, so I thought why not !! Daniels is first BMW and I am completely smitten with it. My husband races (tracks) a 2002 BMW M3 and absolutely loves it, so I thought why not !! Daniels is a first rate dealership...no pressure...very friendly. Dave is the nicest salesman I have ever dealt with. More