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BMW of Allentown

Allentown, PA

4.9
2,269 Reviews
BMW of Allentown is an award-winning dealership located off of Routes 22 and 309 in Allentown Pennsylvania. Formerly Daniels BMW, BMW of Allentown is now part of the Sloane Automotive Group. We're a family owned and operated dealership group serving the Philadelphia and Lehigh Valley areas for over 50 years. The dealership itself has been family owned and operated since 1962. BMW of Allentown opened for business in our original location on Tilghman Street as a Cadillac franchise dealership. The BMW franchise was awarded to the Daniels family in 1974. It then expanded to include a Certified Collision Center and a MINI franchise in 2010. In 2005, we reopened a larger, state of the art facility to further accommodate our growing customer base. BMW of Allentown provides customers the best in sales (new, pre-owned and certified vehicles), parts and service, as well as our factory Certified Collision Repair Center specializing in BMW and MINI but also repairing all makes and models. BMW of Allentown is the 12-time recipient of the BMW's highest award; The BMW Center of Excellence, which recognizes our commitment to our customers in providing the best customer experience in the nation in our state of the art facilities. As a result, we have adopted the phrase "A Tradition of Excellence" to describe our Company's approach to customer care.
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4600 Crackersport Rd

Allentown, PA

18104

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Showing 2,269 reviews

April 07, 2010

My experience at Daniels was very good. I went to some other luxury dealers in the area ( Lexus and Infiniti. Going to other dealerships like Honda, Toyota, Nisssan is a joke. They're all high pressure, g More

by ccraig13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Gerhart
March 27, 2010

I was really impressed with the way Brad listened and helped me to find a good fit. The service was exceptional and I felt like I could trust him and everyone that I met at the dealership. I think they More

by JohnTacca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Gerhart
March 24, 2010

I FOUND EVERY ASPECT OF MY BUYING EXPERIENCE AT THIS DEALER POSITIVE. I WAS NOT PRESSURED IN ANY WAY, ALL MY QUESTIONS WERE ANSWERED FULLY, I WAS ABLE TO GET EXACTLY THE MODEL I WANTED. CHRIS EVEN HELPE More

by MANDAVDLE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CHRIS MESCH
March 20, 2010

Great overall experience. Our salesman Jeffrey P. was incredibly patient as my wife and I made our decision. He allowed us plenty of time to talk by ourselves and was informative but never pushy. Addit More

by siglinj2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey P., Jeffrey Pecsek
March 19, 2010

I received excellent service for my multiple visits to Daniels to decide on the correct vehicle. The salespeople were extremely patient with me! Additionally, when I picked up the vehicle, it was the most More

by skeating
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Hackett, Bill Stoeckel, David Hackett
February 26, 2010

I previously owned a 2001 330ci that was approaching 100,000 miles and felt it was time to trade up to something newer. My partner had purchased a 2006 325i 4 door from a local dealer and I was thinking More

by 2010bmw328xi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Gerhart
February 13, 2010

Third purchase from Mark .. always quick, courteous and knowledgable of the product. Quality of work - Mark tells it like it is, even the first purchase he didn't try to lure us in by telling us what we m More

by Mcbmw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark sackett
February 08, 2010

My experience at Daniels has been very positive. Gregory is simply "excellent". Our questions and concerns were addressed and I must mention that this is our third purchase at Daniels. If you looking for More

by Pink22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregory Clarke, Gregory Clarke
Feb 08, 2010 -

BMW of Allentown responded

Thank you for taking the time to share your experiences with Daniels BMW. We sincerely appreciate your long term relationship and patronage. I noticed you scored us a bit lower in two categories, and want you to feel free to contact me if there are any unresolved issues. We appreciate positive, constructive suggestions that help us do a better job. Seeking improvement is an ongoing part of our business. Bill Stoeckel; General Manager, Daniels BMW

February 05, 2010

Carrie was a WONDERFUL salesperson! She made us feel so welcome and the whole experience was totally unpressured and great! The delivery process was easy and fast. The car was impeciby cleaned, gassed up More

by dwanamaker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carrie Zader, Carrie Fortune
February 05, 2010

I was extremely pleased with the Salesmen Gregory that I worked with. I felt he was attentive and patient to learn the specifics of what my desires where and tailored a vehicle to meet those specifics. More

by sarenson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregory J. Clarke, Gregory Clarke
Feb 08, 2010 -

BMW of Allentown responded

Your comments are appreciated, and well written. We appreciate good feedback which helps us evaluate our business practices. Your salesperson Greg Clarke informs me he has spoken with you again since reading your review. Please accept my apologies on behalf of Daniels BMW for not providing exceptional service in every category during your experience with us. Your comments are important to us, and lead toward continual improvement efforts.We hope you enjoy your BMW. Bill Stoeckel, General Manager - Daniels BMW

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