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BMW of Allentown
Allentown, PA
2,269 Reviews
BMW of Allentown is an award-winning dealership located off of Routes 22 and 309 in Allentown Pennsylvania. Formerly Daniels BMW, BMW of Allentown is now part of the Sloane Automotive Group. We're a family owned and operated dealership group serving the Philadelphia and Lehigh Valley areas for over 50 years. The dealership itself has been family owned and operated since 1962. BMW of Allentown opened for business in our original location on Tilghman Street as a Cadillac franchise dealership. The BMW franchise was awarded to the Daniels family in 1974. It then expanded to include a Certified Collision Center and a MINI franchise in 2010.
In 2005, we reopened a larger, state of the art facility to further accommodate our growing customer base. BMW of Allentown provides customers the best in sales (new, pre-owned and certified vehicles), parts and service, as well as our factory Certified Collision Repair Center specializing in BMW and MINI but also repairing all makes and models.
BMW of Allentown is the 12-time recipient of the BMW's highest award; The BMW Center of Excellence, which recognizes our commitment to our customers in providing the best customer experience in the nation in our state of the art facilities. As a result, we have adopted the phrase "A Tradition of Excellence" to describe our Company's approach to customer care.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 2,269 reviews
October 26, 2011
I originally posted because I had issues with my 2002 BMW and brought it in to get serviced. Not to point the finger of blame but in the beginning I did not have a very good experience AT ALL with my service and brought it in to get serviced. Not to point the finger of blame but in the beginning I did not have a very good experience AT ALL with my service tech, Todd Simpson. He may work for some, but for me I did not enjoy working with him. I went through a very long & tiring process of trying to get matters resolved with my car. I would not say the entire dealership is bad, quite the contrary, their work quality is exceptional and after dealing with the GM, Bill Stoekcel, I eventually left a VERY satisfied customer. Kelly at the fron desk was very consoling and reassuring to me, yet, I did not work with the other associates as I cannot rate them. I was upset I was not offered water or coffee or felt treated completely on the same level as a person who comes in with a 3 piece suit, but, Bill and Kelly were two people who did resolve my matter and made me feel like a worthy customer after my $5,000 car bill, which is a lot for a 23 year old young man even for BMW. They treated me fairly in the end, even despite me going through a lot of strife, so I am being fair in my review that I was not pleased with the couple of associates I worked with in the beginning or thru the processs, like Todd, however, again, in the end they treated me right and I left satisfied. There are pros and cons to every business. Luckily, they tried to reverse my negative experience (mostly because of my determination) and did a great job in the end. More
by Sharper131
Employees Worked With
Todd simpson
September 28, 2011
This was my second time purchasing from Daniels with Carrie as my salesperson. Carrie has been a joy to work with and makes the whole buying a car easy. Carrie as my salesperson. Carrie has been a joy to work with and makes the whole buying a car easy. More
by k1mberlyd
Employees Worked With
Carrie Fortune, Carrie Fortune
September 04, 2011
Great experience! The service advisor, Ethan, and the tech, Luke, that worked on my car (M6) were professional, knowledgable and friendly. Both took time to explain what was needed and what was done. Co tech, Luke, that worked on my car (M6) were professional, knowledgable and friendly. Both took time to explain what was needed and what was done. Could not have been better. More
by daytonbh
July 26, 2011
Everything about the buying process was great from day 1 when i went to meet Richard Hughes to test drive the vehicle. He did not pressure me one bit when i was there or on the phone afterwards upon going b when i went to meet Richard Hughes to test drive the vehicle. He did not pressure me one bit when i was there or on the phone afterwards upon going back 3 weeks later and purchasing the vehicle. He was also very friendly and he talked to me as if i known him for years. He introduced me to a lot of other people at the dealership who were also very nice. More
by paul08865
Employees Worked With
Richard Hughes
July 09, 2011
Their used car manager completely ruined The experience. Their used car manager completely ruined The experience. He was arrogant, rude, and Completely disrespectful. If I wouldn't have been in love with t Their used car manager completely ruined The experience. He was arrogant, rude, and Completely disrespectful. If I wouldn't have been in love with the car, I would have walked away and Taken our business elsewhere. I wouldn't recommend this dealership to anyone! More
by Valeriewynn
Employees Worked With
Tony
June 09, 2011
I have leased two BMW's for three year leases for a total of nine years (6 different BMW's) with Daniels BMW. I have worked with Joe Millington in service and he has gone above and beyond each and every time of nine years (6 different BMW's) with Daniels BMW. I have worked with Joe Millington in service and he has gone above and beyond each and every time. He is an exceptional employee of Daniels BMW and I will keep recommending this dealership and their amazing service!I give them 5 stars for the nine years we have been doing business with them! Keep up the great work!!!! Kim & Chuck Strom More
by Kimstrom
Employees Worked With
Joe Millington, Joe Millington
May 31, 2011
This is the 3rd vehicle we have purchased with Mark in sales and Jean in the finance department. As always, they are the best. Mark and Jean are both honest, pleasant, and always consummate professiona sales and Jean in the finance department. As always, they are the best. Mark and Jean are both honest, pleasant, and always consummate professionals. We choose to do business with Daniels because of them. Unfortunately, they have a new sales manager who carries on like a cheap, sleazy, used car salesman. He is rude, unprofessional, and definitely not what one expects when purchasing a BMW. He is not of the caliber of the rest of the high quality Daniels staff we have come to know. More
by bluecat1155
Employees Worked With
Mark Sackett, Jean, Rich
April 11, 2011
I was interested in purchasing a new, 2011 BMW 328xi so my wife and I went to Daniels BMW to test-drive the vehicle. After comparing pricing from other BMW dealers, Daniels was by far the most competitive my wife and I went to Daniels BMW to test-drive the vehicle. After comparing pricing from other BMW dealers, Daniels was by far the most competitive. We ordered the vehicle in January, bracing ourselves for the 8 week wait! During the wait, my persistent (bordering on annoying) phone calls and emails were all answered by Chris immediately and without any sign of frustration. Chris also allowed me to come in to test-drive a second vehicle while mine was on-order, just to make sure I chose the right car. Upon the vehicle’s arrival, Chris made sure the car was immaculate and took his time at delivery, even staying after the dealership closed and every employee had left to make sure I was satisfied with the vehicle. We worked with Chris from day one and he made this buying experience completely “pain-free!” In fact, it was the best car buying experience we’ve ever had! Special kudos to Jean as well! She really made the paperwork process fast, simple, and enjoyable! She also recommended the additional protection for the tires and wheels which will prove to be invaluable! Thanks to the entire Daniels team! My wife and I will definitely be returning to purchase another BMW! More
by jsenelow
Employees Worked With
Christopher Mesch
March 10, 2011
Let me start off by saying this is the first time I have purchased a BMW car. I actually owned a motorcycle first and decided to look into their cars/SUVs when my wife's lease came due. First we decided purchased a BMW car. I actually owned a motorcycle first and decided to look into their cars/SUVs when my wife's lease came due. First we decided to look for a certified X3. The experience with Daniels BMW and Dave Hackett specifically was fantastic. There was never any "pressure sales" and when there was an opportunity with a car becoming available Dave was sure to let us know. What I really appreciated is that Dave used technology to communicate with my wife and I the way we preferred. Whether it was via email, text message or phone he was sure to use the method that worked best for us. We ended up purchasing a CPO 2007 X3 and have been very satisfied with the vehicle. In fact I was so satisfied that I placed an order (after multiple, likely annoying visits to the dealership) for my 2011 335i xDrive in late December. Dave explained the entire process and helped me work out a great deal with BMW Financial. He explained my options for European delivery as well as South Carolina. He guided me through how to follow my car during production and was always helpful when asked for silly things (like which boat my car is on). I just took delivery of that car the other day and (after a long lesson on the iDrive system) I got to bring it home. I am thrilled with this car and the buying experience. I expect (so long as BMW keeps making great cars) to buy my next car from Daniels BMW. On a side note, we have had limited service required but there was an issue with exhaust lifters on the X3. The dealership arranged for a loaner and took care of the problem under the CPO warranty. It is the kind of issue that I could imagine many other dealerships telling the customer that they can't see the issue and avoiding fixing the root cause. I was very pleased with the way that the service adviser dealt with the issue (and my wife). More
by j1mm3
Employees Worked With
Dave Hackett, David Hackett
March 05, 2011
This was the second BMW I've leased from Daniels. I had the pleasure of working with the same sales consultant who knew exactly what I was looking for (even though I initially didn't). He walked me throug the pleasure of working with the same sales consultant who knew exactly what I was looking for (even though I initially didn't). He walked me through all of the available options and gave very much appreciated opinion on the utility and value of each, which ended up saving me a few bucks in the process. It's the honesty, at the expense of a higher purchase price for Daniels, that will bring me back for the next one. More
by jpaprota
Employees Worked With
2
