BMW of Allentown

As a prior Regional Manager for Motorola Customer Service, I understand how important accurate survey ratings are. Unfortunately, your rating system only goes as high as a 5! Dave Hackett is at least Service, I understand how important accurate survey ratings are. Unfortunately, your rating system only goes as high as a 5! Dave Hackett is at least a 10 :) Dave truly embodies my idea of "customer service", the way it should be. Dave was very patient in listening to my "wish" list and when he realized that leasing or purchasing a 2013 BMW 1 Series was going to be over my budget, he came up with a creative solution for me (a 2012 Dealer car with only 5,000 miles on it). Dave realized that I really liked the car that I test drove, and worked out an offer which allowed me to purchase that car which, by the way, I love! I am very happy with all the extras I have in my "new" car, power everything and more widgets than I know what to do with. Dave had the required knowledge and expertise (not to mention a sense of creativity) to work out a deal that gave me what I wanted and actually exceeded my original expectations. I cannot say enough about Dave's customer service skills. In a world where real customer service is almost nonexistent, Dave "gets it"! He is a VERY valuable asset for Daniels BMW. On top of all that, Dave is a sincerely friendly, courteous gentleman who actually listens to (and hears) what a customer is saying. Good listeners are rare. Dave was kind enough to have the car delivered to our home during an extremely hectic week for me. During that visit, he took the time to demo the features for my husband and me, and answer any questions we had. Dave has also offered to be available, for any future questions we might have. Just a side-note: I had visited two BMW dealers before I wandered into Daniels. I had walked away from both very disappointed, because they were not able to come up with something that I really liked, that would fall within my budget. To be honest, they didn't seem very interested. (I was driving my wonderful 17 year-old Jeep and they may have mis-judged me as someone who made a wrong turn into their lot :) Dave, thank you once again for your personal attention. It is a pleasure doing business with you! More

GREG CLARKE was very FRIENDLY and HELPFUL throughout the Sale, and is an OUTSTANDING SALESMAN. The PRICE for a 2008 BMW X3 3,0si with 20,388 miles was a bit high. Purchased a 2006 BMW Z4 3.0si for my wife Sale, and is an OUTSTANDING SALESMAN. The PRICE for a 2008 BMW X3 3,0si with 20,388 miles was a bit high. Purchased a 2006 BMW Z4 3.0si for my wife at Daniels approximately 3 years ago. It is her daily driver and she loves the roadster. Hopefully the X3 proves to be as worthy. The DEALERSHIP is an awesome facility. THANKS! More

I recognize excellence when I see it. Rare in this industry. Carrie Fortune was the best to work with: friendly, knowledgeable, competent, sincere. The car was exactly as described and detailed to a h industry. Carrie Fortune was the best to work with: friendly, knowledgeable, competent, sincere. The car was exactly as described and detailed to a high standard. Everyone I dealt with in this immaculate dealership was top notch. Thanks folks! More

This review is written with our deepest thanks and This review is written with our deepest thanks and gratitude to Daniels BMW’s dedicated team in Allentown PA. My husband and I have been purcha This review is written with our deepest thanks and gratitude to Daniels BMW’s dedicated team in Allentown PA. My husband and I have been purchasing BMWs at Daniels since 1976. The sales and service teams are welcoming, pleasant and knowledgeable. They also provide a high service comfort level after the purchase, as they maintain our cars in outstanding condition. This week Daniels BMW gave us a gift that we never expected! When attending our niece’s wedding rehearsal dinner in Philadelphia more than two years ago, I took three rings with me in an antique coin purse. One was my mother’s wedding ring, another was her engagement ring and the third my grandmother’s wedding ring. It was significant that my sister (bride’s mother), the bride and I would each wear one of the rings for the next two days to honor these women who passed away at a young age due to breast cancer. Upon arriving at the rehearsal dinner and getting out of the passenger seat, the coin purse opened and two of the rings fell out. We found one wedding ring in the parking lot but could not find Mother’s engagement ring. It was heartbreaking to lose something so precious that connected us to her. Daniels BMW serviced the car for an oil change and a problem with the seat belt sensor this week. As always, the shuttle took my husband to work and picked him up afterwards. When he got into our BMW to drive home the keys were in the console along with a diamond engagement ring. Yes, it was my Mother’s ring! Lucas, the service technician and Joe Millington, the service writer ensured that the ring was in the car so we would find it. When my husband came home he showed the ring to me. I was overwhelmed with joy that due to the dedicated employees at Daniels that the ring was found and returned to us after more than 2 years. Apparently the ring fell down the side of the passenger seat where it could not be seen. When servicing the car for the sensor problem, Lucas found the ring. Our heartfelt thanks to you Lucas, Joe and the entire Daniels BMW team who are true professionals and care about their customers. Sincerely, Gayl and Bob Trump More

i had been working with 3 other dealerships on this deal. When I met with Kay, her personality and approach was not what we expected. She was not pushy, nor did she have that salesman type approach that tur When I met with Kay, her personality and approach was not what we expected. She was not pushy, nor did she have that salesman type approach that turns my husband and I off. Kay was very patient and tried her best to get to the numbers we were hoping to achieve. Both she and the sales manager Joe were very transparent with their numbers and presented us with a printed summary of all the calculations used on our deal. When it seemed like the deal was not going to work, both Kay and Joe were not pushy at all, in fact agreed that they could not match the other deal we had, and did not say a bad word about the other dealership I was working with. Their professionalism, patience, knowledge, and transparency was what made my husband and I decide to solidify the deal with Daniels. Although we ended up paying a bit more than we originally hoped, we felt confident that they were being honest with their numbers. The dealership overall is a beautiful dealership and every single person we encountered were friendly, professional, and treated us with respect. Their service center is top notch from what we can see so we will definitely be servicing our car at their facility. By the way, this dealership has one of the best test drives you can get. We were really able to see how the cars handle before making our decision. More

I went to the dealership to buy our first BMW. Experience was excellent. We met with Mr. Dick. He was very courteous. He explained in very detail about the features of the vehicle. We ordered our GT, he wa was excellent. We met with Mr. Dick. He was very courteous. He explained in very detail about the features of the vehicle. We ordered our GT, he was following with us regularly with the status of the vehicle. We went to pick up the vehicle, he already had our paperwork ready, so we didn't spend much time there During the delivery he made sure we understand each and every feature of the vehicle which we can bring it to our use. After vehicle delivery also he followed up and made sure we are doing good and like our vehicle. Best experience in car buying ever we had. Thank you Mr Dick for making our experience so pleasurable. More

My husband surprised me with a BMW this year for my birthday and Carrie was his first-hand assistant. She went out of her way to make sure this was a surprise and we appreciate it so much. I felt an birthday and Carrie was his first-hand assistant. She went out of her way to make sure this was a surprise and we appreciate it so much. I felt an immediate friendship when we met at my first visit to the dealership. She is good at her job and does not make you feel pressured. It has been a wonderful experience dealing with Carrie. More

I bought my first BMW from Daniels BMW in 1980 and since that time my family and I have purchased numerous BMW's throught the years. While my first BMW was not purchased from Mr. Dick Hughes, I did meet hi that time my family and I have purchased numerous BMW's throught the years. While my first BMW was not purchased from Mr. Dick Hughes, I did meet him there in 1980 and every car since then had been purchased from him. From the first day I met him I was impressed with his superior knowledge of the the special cars he was selling and the dealership he was representing. Throughout the 30 plus years, every BMW that I purchased was through Mr. Dick Hughes. WHY? No one does it better!. His knowledge, his presentation, his paper work, preparation, and delivery exceed all the rating categories. There has never been a delivery for me that Dick Hughes has not made perfect. He represents what all luxury car sales people should strive to be. He is a true asset to his customers, BMW, and the Daniels dealership! If you are in the market to buy a BMW, no matter where you are located, Mr. Dick Hughes at Daniels BMW in Allentown, Pa. is who you should go see! More