BMW of Allentown

Jane was awesome. She went out of her way to accomodate me and answered all my questions/concerns in a timely manner. I would highly recommend her and the dealership! me and answered all my questions/concerns in a timely manner. I would highly recommend her and the dealership! More

I started my car the other morning and it sounded like a helicopter - the engine loud, not firing smoothly, uneven, almost shaking the vehicle body. Service Engine light came on. I immediately called Daniel helicopter - the engine loud, not firing smoothly, uneven, almost shaking the vehicle body. Service Engine light came on. I immediately called Daniels BMW and Debbie answered, and recognized me immediately. GREAT to be acknowledged and welcomed on the first pick up of the phone. I explained the problem, she suggested I come in right away and see Ethan my service advisor. I had to make a stop on the way and we set a rough time. What dealer says 'come right in, I'll tell your advisor (and actually KNOWS me and who my advisor is). Daniels BMW. Ethan Harbison, my respected and customer oriented advisor, was welcoming, wiggled me in between clients, and took care of those scheduled clients while my car was being placed back in the service que - as I would expect. My car was immediately sent back to service, and I knew it would be seen as soon as possible. I waited in the client waiting area, read some of a paperback book, snagged two complimentary diet sodas, and was kept up to date on the status of my car by Ethan. Once a diagnosis was known, I was reassured that it would be taken care of immediately under extended warranty. I drove away before close of business with a smoothly running and repaired car, which was also washed. Yay! In addition Ethan determined that the vehicle was due for additional service, we reviewed options and scheduled an appointment for next week. My experience is the best example of BMW service. Daniels sets a terrific standard not met by Sonnen BMW in Marin, SF BMW in SF or Stevens Creek BMW in Silicon Valley. To make a call when a vehicle is not running well, be recognized by Debbie and assured that I would be taken care of, and to have the vehicle repaired 'on the fly' that very day while I waited, with only a few hours notice, was a tremendous experience. Ethan is a superb service manager, and I cannot say enough about how much I appreciate the efforts he made to take care of my car successfully. More

Carrie was just wonderful. She is very skilled in customer service skills. Everything just went so smoothly from the moment my husband and I walked in the door. She is both attentive to your needs an customer service skills. Everything just went so smoothly from the moment my husband and I walked in the door. She is both attentive to your needs and very knowlegable with BMW products. She actually took my phone and added her cell phone into my contact list in case I needed her assistance after I left! I will be a returning customer for a very long time to come. Your pre-owned sales manager was also very courteous and easy to deal with. The finance person ( I forget his name) was very good as well). I love the the dealership and will come back to purchase additional cars in the future and will ask for Carrie! Sincerely, Joni Young Pre-owned buyer of 328 XI BMW More

Daniels BMW was very professional from our first steps in the door. All employees were friendly and approachable. Our rep, Kay, was kind and informative. I appreciated the way she was upfront and didn't p the door. All employees were friendly and approachable. Our rep, Kay, was kind and informative. I appreciated the way she was upfront and didn't play typical car dealer games. I also appreciated her introductions to the staff and the tour of the facility. It was obvious that Kay enjoys her job and therefore made us want to be apart of the Daniels BMW "family". Kay made us feel very comfortable which made our business transaction go smoothly. I would highly recommend anyone who is interested in the BMW product to go to Daniels BMW in Allentown, PA. More

By far Daniels BMW was the best experience at buying a car from a dealer I have had. My Wife and I never felt presurred to buy anything. We had a price in mind for the vehicle and trade-in value for our v car from a dealer I have had. My Wife and I never felt presurred to buy anything. We had a price in mind for the vehicle and trade-in value for our vehicle. At first the price they were looking for and we were looking for did not match, but I showed them the numbers I was lookking at and referencing from my research. They listened and worked with me never insulting the value of my trade in or over powering me with their knowledge in selling cars to get a deal that both parties were comfortable and happy with. I feel that I walked out as I had won something. Jane Bellig was super friendly and kept us up to date on where we were in the process. I like a place where you feel like a friend after you leave. Tony Malgapo was also super friendly and really worked with us to get to the number we were looking for. More

Kay was extremely professional, knowledgeable, and friendly. The customer service was exceptional. We went to anther dealer immediately after visiting Daniels and the difference was tremendous- exce friendly. The customer service was exceptional. We went to anther dealer immediately after visiting Daniels and the difference was tremendous- excellent service! We were albe to work out a price that we were both agreable to, which we appreciated as well as the great customer service. More

From the moment that I arrived at Daniels BMW I felt as though I was part of their family. Jane was extremely knowledgeable and welcoming. She thoroughly answered all of my questions and addressed any co though I was part of their family. Jane was extremely knowledgeable and welcoming. She thoroughly answered all of my questions and addressed any concerns that I had. Buying a car at Daniels BMW was definitely a pleasurable experience. I would highly recommend Jane Billig and Daniels BMW to anyone who is interested in buying a BMW. More

Jane and the dealership went out of ther way to make me feel comfortable making the purchase, because of where I work and the times that I would get home they would often stay open until I would get there feel comfortable making the purchase, because of where I work and the times that I would get home they would often stay open until I would get there to look at a car that she found for me and when she found the right car they mad myself and my wife feel at home. More

When my 325i was demolished I immediately returned to Daniels to look for another BMW. I met Jeffrey Peseck who listened when I told him what I was looking for and took me directly to three cars that fit Daniels to look for another BMW. I met Jeffrey Peseck who listened when I told him what I was looking for and took me directly to three cars that fit my needs. Working with Joe Millington as my service advisor for many years and having total trust in what he says, I asked his opinion as to whisch of the three cars he felt was best for me. I made an appointment with Jeffrey and went back and test drove the car and decided it was the right one for me. From test drive to handshake with Tony, he used car manager, to signing the papers and writing a check took no more than 45 minutes. Wish shopping was this fast and friendly everywhere. One small problem was found with the car the day after I purchased it. Tony, Jeffrey, Mike and Debbie Castellano all made sure it was fixed promptly. The friendly team at Daniels earns your business and that is why I'm a customer for life. More

Ethan Harbison is my service adviosr. He is very patient with me and goes above and beyone to resolve any issues I may have. I have always enjoyed brinig my cars there. They are always friendly and cater to with me and goes above and beyone to resolve any issues I may have. I have always enjoyed brinig my cars there. They are always friendly and cater to the customer. Their waiting area is very nice and kid friendly. I hope to have my car serviced there for years to come. More