BMW of Allentown | Page 210

Excellent is the evaluation for current sales person Ms. Carrie Fortune, former sales person Mr. Christopher Mesch and current service consultant Mr. Ethan Harbison at Daniels BMW, Allentown, PA. Also, Mr. Carrie Fortune, former sales person Mr. Christopher Mesch and current service consultant Mr. Ethan Harbison at Daniels BMW, Allentown, PA. Also, Mr. Dan Corradini, Sales Manager and Mr. Joe Grazer, Business Manager performed their professional contributions. I purchased my first certified used 2005 BMW Z4 with 8200 miles April 16, 2007 and drove the car for 50,000 miles, until I traded the car back to Daniels BWM September 30, 2013 for a certified used 2011 BMW Z4 with 8100 miles. I will continue to seek Daniels BWM to perform the car maintenance and most importantly, I will return to Daniels BMW to purchase a third BMW when needed. Sincerely, Dr. John (Jack) Mellon More

Went looking for a particular used BMW that was advertised by the dealership. I was introduced to Greg who took several hours to explain features of the car and also the brand since I never owed a advertised by the dealership. I was introduced to Greg who took several hours to explain features of the car and also the brand since I never owed a BMW. I explained to Greg that this was a surprise for my wife and he was very accommodating to help me with the delivery. When I returned with my wife, Greg spent many more hours going over the features again with her well after the dealership had closed. We love our purchase and would highly recommend Greg and the staff at Daniels to everyone. You have a customer for life. More

We were on the road from upstate NY to DE in order to attend calling hours for a family member. Our time schedule was tight to make it in time. Our run flat time ruptured the side wall and we were worrie attend calling hours for a family member. Our time schedule was tight to make it in time. Our run flat time ruptured the side wall and we were worried about our safety for the long trip. We found Daniels BMW and Mini had the tire in stock, but there was no way we'd arrive in time for the exchange. We spoke with the staff who arranged for personnel to stay a bit late for our arrival. When we arrived, we were greeted with pleasantries and professionalism and rapid service to get us back on the road in time to make the calling hours. The inside staff escorted us to a lounge, offered beverages and snacks while we waiting for the service staff to do their magic for our car. The entire team treated us like family who needed a bit extra help in the wrong time of the day. We are so grateful for the kindness and attention we received. Though we don't live near Allentown and have no prior relationship with Webster and his team, he committed his time to making our visit to the shop a comfortable one and provided us we all the details and followup answers we needed. Thanks so much Daniels BMS. Barbara G More

This has been by far the BEST car buying experience ever! Jane is extremely professional and an EXCELLENT driver. I am very pleased with my purchase and the service I received. Thank you. Jane is extremely professional and an EXCELLENT driver. I am very pleased with my purchase and the service I received. Thank you. More

I'd been looking for just the right deal on a pre-owned BMW convertible and saw one on Daniels web site on a Saturday morning. Greg came out to meet me in the lot and I was immediately comforta pre-owned BMW convertible and saw one on Daniels web site on a Saturday morning. Greg came out to meet me in the lot and I was immediately comfortable with him, and he did a great job of explaining the differences between the different cars, this was my first BMW. I did not see the car I was looking for, and he went inside to see if it had been sold. Next thing I know he was driving it from around the back with a big smile on his face, and he probably saw the smile on mine also. He was knowledgeable, and very honest about the car. After a test drive and a little negotiation, I bought the car and have been very happy since. I can say a big reason I bought this car is because of Greg and how easy he was to work with. I would recommend Greg and this dealership highly. More

This dealer was the best and easiest to work with. They were humble, fair, competitive, and willing to compromise on price. Never has my experience of purchasing vehicles from manufactures dealers be as sm were humble, fair, competitive, and willing to compromise on price. Never has my experience of purchasing vehicles from manufactures dealers be as smooth and easy. Lastly, I would say my experience with Dave Hackett was great and would highly recommend him or anyone else from this dealer. Thank you Daniels BMW! More

We were looking for a very rare CPO BMW and found one half way across the country at Daniels BMW. We went through Greg Clarke for getting several photos and a thorough description of the car. Greg's serv half way across the country at Daniels BMW. We went through Greg Clarke for getting several photos and a thorough description of the car. Greg's service over the phone and ability to quickly obtain high quality images (including dropping the car on a lift to show us the undercarriage) was unsurpassed by any other BMW dealer in the nation we contacted. Eventually what sold us on the car was Daniels BMW (and specifically Greg Clarke's) level of service and ease of communication. My wife and I flew out from Denver at 7am MDT on a Friday. We were picked up at the airport by a Daniels BMW rep, test drove the car, and were on the road by 4pm EDT that same day. Throughout this time Greg was a conscientious "Car Guy" cleaning up small spots that detailing missed and giving us a good deal on accessories. By Sunday evening we were back in Denver with our new X3 and even more in love with it than we were when we first sat in it. We would not hesitate to purchase from Daniels BMW again, even with a 25 hour drive in between. More

We began our search for a car for our soon-to-be 16 year old son, while picking up our Mini Cooper from the service department at Daniels BMW, and we were approached by Jane Billig. We explained to her tha old son, while picking up our Mini Cooper from the service department at Daniels BMW, and we were approached by Jane Billig. We explained to her that we were looking for a used, 4-door sedan with all-wheel drive, and she put us on her list to let us know if anything came in fitting our needs. Within a couple of days, Jane called with a good fit, but we didn't react in time and someone else purchased the car. Two days later, on a Saturday, as we were driving to Ohio to see our daughter, son-in-law, and two of our grandchildren, she called again, with a 2001 BMW 330xi. The perfect car! We were able to place a deposit on the car over the phone. When we went to see the car on Monday, Jane was in a training session in North Carolina, and she had Carrie Fortune take care of us in her absence. Carrie was great! She is very personable and professional, and passionate about the BMW brand. She took us through the process to finalize the purchase of the car, and off we went. Over the next few days, we noticed that we were having trouble starting the car. I called Carrie, and she did a great job managing our situation to our complete satisfaction. This was our first experience with Daniels BMW and their team, and we WILL be repeat customers. We are Raving Fans! More

We went to Daniels BMW to "look" at cars. Upon entering the facility we were greeted by a pleasant receptionist who introduced us to Natalie as all "sales staff" were busy helping customers. Nat entering the facility we were greeted by a pleasant receptionist who introduced us to Natalie as all "sales staff" were busy helping customers. Natalie informed us that she was new but was eager to help us. She took us into the lot and showed us the car that we were interested in. She asked us a few questions to see where we were at in the car seeking process and was very professional in doing so. Her mannerism was very comfortable and natural and she allowed us to give the direction as to how far we went with the sale. Natalie showed us three vehicles and took us out to experience each one allowing us enough time to evaluate it's performance. She listened to our wants and needs and never made us feel that she was pushing us to the sales desk. As a matter of fact the entire sale took place in the main lobby sitting comfortably among the sofa's talking casually and getting to know each other on a more personal level. She introduced us to her manager, Rich, who also made us feel like we were old friends. We never felt pressured to make a decision or choice and eventually ended up purchasing the car of our choice for a price that we all felt comfortable with. It made us feel good to learn that this was Natalie's first car sale! She was such a pleasure to deal with. The entire team including the finance guy, Joe Grazer, made us feel relaxed and comfortable with everything. They add a personal touch to their customer experience. We have bought many cars over the years for ourselves and our kids, but have never had the experience that we had at Daniels BMW. They get an A+ from us and we will be sure to recommend them and Natalie in particular to our friends! Thank you for making this purchase easier than we thought it would be. We are so thrilled to have our first BMW and happy to have been Natalie's first sale. More