Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Allentown
Allentown, PA
2,292 Reviews
BMW of Allentown is an award-winning dealership located off of Routes 22 and 309 in Allentown Pennsylvania. Formerly Daniels BMW, BMW of Allentown is now part of the Sloane Automotive Group. We're a family owned and operated dealership group serving the Philadelphia and Lehigh Valley areas for over 50 years. The dealership itself has been family owned and operated since 1962. BMW of Allentown opened for business in our original location on Tilghman Street as a Cadillac franchise dealership. The BMW franchise was awarded to the Daniels family in 1974. It then expanded to include a Certified Collision Center and a MINI franchise in 2010.
In 2005, we reopened a larger, state of the art facility to further accommodate our growing customer base. BMW of Allentown provides customers the best in sales (new, pre-owned and certified vehicles), parts and service, as well as our factory Certified Collision Repair Center specializing in BMW and MINI but also repairing all makes and models.
BMW of Allentown is the 12-time recipient of the BMW's highest award; The BMW Center of Excellence, which recognizes our commitment to our customers in providing the best customer experience in the nation in our state of the art facilities. As a result, we have adopted the phrase "A Tradition of Excellence" to describe our Company's approach to customer care.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,292 reviews
May 15, 2016
Unethical Culture I called about a BMW convertible vehicle and was given one price , days later the price increased. At this point I was communicating several times a d I called about a BMW convertible vehicle and was given one price , days later the price increased. At this point I was communicating several times a day with my sales man to move forward with the purchase. I was told by Matthew (my sales man) it was because of maintenance that had to be done, however the original price would be honored for me . This was one of many lies I was told by this dealership. Although I was told they, would honor the first price I first contacted them about, after I was approved for my loan, they tell me they will not honor it. Basically proving that they are unethical and liars (big surprise). Even before being approved for my loan I left many messages for the manager Gary with no response, and afterwards even more messages about the discrepancies and poor customer service, still no response. I finally spoke with Joe (another manager) and he let me know a deposit for pick up in less than 3 business hours was made for the car. He also told me that they priced the vehicle wrong for weeks so that was the reason for the change. He said he'd call me if the person picking up the vehicle decided not to get it, and even if they did he'd find me a car to my liking. It's been two weeks and no call, even after reaching out to him. Please stay away from this unethical business, it seems like it is the culture there. This has been a big inconvenience, I will not be recommending anyone to buy here. Also if they respond to this with a different story, just know they are lying again. More
by Lizawine
April 26, 2016
Sales Manager Joe Grazer We just bought a new BMW from Daniels BMW. Joe did a terrific job finalizing the purchase of our new car. He is very professional and friendly. We rea We just bought a new BMW from Daniels BMW. Joe did a terrific job finalizing the purchase of our new car. He is very professional and friendly. We really appreciated everything he did to complete our purchase. Thank you, Joe. More
by ScottM
Employees Worked With
April 26, 2016
Very Good Great Experience. during the entire process. Tony was attentive to my needs. I will recommend this dealership to others in the future. I will buy a Great Experience. during the entire process. Tony was attentive to my needs. I will recommend this dealership to others in the future. I will buy again from Daniels. More
by puddiec
Employees Worked With
Tony Genao
April 13, 2016
Daniels BMW Gets a Star on the Honor Roll Our lease was running out and we had been in contact with Sales Consultant Tony Genao a few weeks prior. We discussed our future BMW needs and desires Our lease was running out and we had been in contact with Sales Consultant Tony Genao a few weeks prior. We discussed our future BMW needs and desires and he assured us when the right time and the right deal came along he would contact us. A couple of days ago he kept his word/promise. He called and we responded to the dealership. Tony and Sales Manager Joe Grazer worked up a fantastic deal on a new 328IX. Tony took the time and set up test drives on a couple of models, explained the equipment of each model we drove, and when we chose the 2016 328 he got us a fantastic deal. "The Deal We Could Not Refuse"! The entire time at the dealership we were treated with respect and graciousness. The respected our time and did not drag out the process for hours and hours. They had a good selection for our to chose from. We would wholeheartedly recommend Daniels BMW and Ton Genao. Cars are what they sell/lease, but those same cars would never leave, but for a great sales person such as Tony G! More
by keglo69
Employees Worked With
Other Employees :
Rick Mungione, Business Manager. Great guy, not pushy, very professional and just a great guy!, Tony Genao
April 10, 2016
Phenomenal service Phenomenal service.I couldn't be more happier with the courtesy,And helping me find the perfect car. It was fast and easy. Thank you to our salesper Phenomenal service.I couldn't be more happier with the courtesy,And helping me find the perfect car. It was fast and easy. Thank you to our salesperson Jane for all the help and the staff at BMW really appreciate. More
by Mj1989
Employees Worked With
Jane Billig
March 29, 2016
Best Buying Experience....EVER! I was in the market for a new car and I always knew I wanted another BMW. I used the "Build Your Own" function on the BMWUSA website to customize my c I was in the market for a new car and I always knew I wanted another BMW. I used the "Build Your Own" function on the BMWUSA website to customize my car and I was immediately set up with an appointment with sales team at Daniels. From the moment I walked through the door I was immediately greeted and seen by my sales rep, Tony. Tony helped walk me through the entire customization process, answering every question, showing me different combination packets and making sure the car was to my specifications and liking. I've never had this type of service where everything was catered to me, for me and by me as opposed to other dealerships where you're just shown what they have and you're stuck with that. After test driving a similar model, it was time to get down to business and I was never pushed, hassled or made to feel rushed/uncomfortable during the negotiation process nor the signing process. Even when the car was being built to my specifications, Tony kept me updated with the process and set even set up having the windows tinted and CilaJet applied. Even after the car was built and delivered, Tony still provided me with excellent ideas and options for my car that he somehow knew I wanted even without me telling him...they know you that well! Topping it all of, the new car manager Joe Grazer made the final steps very easy to complete, explaining the contract/legal papers/fine print in a manner I could understand and appreciate. I left Daniels that day not only with a stunning new 550i xDrive, but also very content and happy with my dealings with the entire Daniels staff. Outstanding job! More
by prelude2824
Employees Worked With
Joe Grazer, Tony Genao
March 23, 2016
Excellent Service, Great Deal We had excellent service from the moment we walked in. We walked in without any appointment and were treated so nicely. Everyone was friendly and wil We had excellent service from the moment we walked in. We walked in without any appointment and were treated so nicely. Everyone was friendly and willing to help us. Tony Genao spent a lot of time with us, going over features of the car, and answered all of our questions. He went out of his way to find answers he wasn't sure about. He explained the warranty features and extended warranty features and options. It was such a pleasure to do business with him and the entire dealership. Tony made us feel very comfortable. Gary Albanese was great to work with. There was no sales pressure and made buying the car a pleasurable experience. We were able to get a good deal on the car. We appreciated the excellent customer service we received. I will recommend this dealership to friends and family. Very happy and excited with the car. More
by Deb
Employees Worked With
Clint, and the receptionist, Tony Genao, Gary Albanese
March 21, 2016
Perfect sale Tony delivered exactly what he promised. Love the car. Very easy deal. No pushy sales during signing. Very comfortable from beginning to end. Would re Tony delivered exactly what he promised. Love the car. Very easy deal. No pushy sales during signing. Very comfortable from beginning to end. Would recommend More
by Emmy
Employees Worked With
Tony Genao
March 20, 2016
just how it should be! Having a business myself I really appreciate the 'little' things that a family business does that is not always found at a 'box type store'...Daniel's Having a business myself I really appreciate the 'little' things that a family business does that is not always found at a 'box type store'...Daniel's didn't disappoint; Prior to my purchase I bought my daughter a certified used car from them. The respect showed to her during the sales transaction and the after service was the reason I traded in my 2015 Audi for a new 2016 BMW. Buying my car was easy...I stated my 'fair' purchase price and without any hassle they were able to get it done. I just picked up my new car a few days ago and I am happy I now deal with a car dealership that appreciates my business and shows it! More
by Superman the Pilot
Employees Worked With
Joe Millington, Jane Billig, Gary Albanese
February 02, 2016
Consistent exceptional service! Jane Billig is the consummate professional as she is knowledgeable, intuitive and highly responsive! I have had the great fortune of working with Jane Jane Billig is the consummate professional as she is knowledgeable, intuitive and highly responsive! I have had the great fortune of working with Jane year after year, vehicle after vehicle and am 100% confident that I will work with her again! Jane can be trusted to find just what you're looking for, keeping all of your interests in mind. I highly recommend Jane! More
by Laura Mertz
