BMW of Allentown | Page 194

Very professional, Modern facilities, professional people. Jane was very professional and had extensive product knowledge. Treatment , customer service was exceptional. Modern facilities, professional people. Jane was very professional and had extensive product knowledge. Treatment , customer service was exceptional. Delivery experience was a nice surprise. Class all the way. More

BMW "Must List" Fulfilled I was a previous owner of a Daniels BMW and was very satisfied with sales/service for 16 years. After purchasing a front wheel drive vehicle, my rec I was a previous owner of a Daniels BMW and was very satisfied with sales/service for 16 years. After purchasing a front wheel drive vehicle, my recent new car search brought me back to BMW with the Z-drive. Jane Billig was my Client Advisor and I met with her for a test drive and then a follow-up meeting to review my needs. I really appreciated the time she invested in me and the effort she displayed in searching for my specific BMW "must" list. Jane was professional and well informed on the BMW offerings and targeted on my needs immediately. The Daniels BMW organization should be very proud to have Jane Billig as part of their Sales Team. More

Highly Recommend! Eric Kunkle was our Client Advisor when we purchased our new vehicle. Eric was very helpful and worked with us to get the car we were looking for. I Eric Kunkle was our Client Advisor when we purchased our new vehicle. Eric was very helpful and worked with us to get the car we were looking for. It was such a great experience we recommended him to our 3 children which all purchased their vehicles through Eric. Thank you Eric, Gene, Maria and Family More

Excellent Experience Had an excellent experience with Tony Genao and the entire team at Daniels. Tony, was responsive and thorough and probably the best experience I've h Had an excellent experience with Tony Genao and the entire team at Daniels. Tony, was responsive and thorough and probably the best experience I've had with a car sales advisor. Car had a minor cosmetic issue that wasn't handled, and he went out of the way to make it right then and there. Highly recommend. More

Best car buying experience ever! Wow...fast, painless, open, honest negotiating...Tony is terrific! Completed the trade-in/purchase session in ten minutes with a deal that we were Wow...fast, painless, open, honest negotiating...Tony is terrific! Completed the trade-in/purchase session in ten minutes with a deal that we were both happy with...I'll definitely be checking in with Tony at Daniels when I'm in the market for my next car! Thanks, Tony! Fred More

Unethical Culture I called about a BMW convertible vehicle and was given one price , days later the price increased. At this point I was communicating several times a d I called about a BMW convertible vehicle and was given one price , days later the price increased. At this point I was communicating several times a day with my sales man to move forward with the purchase. I was told by Matthew (my sales man) it was because of maintenance that had to be done, however the original price would be honored for me . This was one of many lies I was told by this dealership. Although I was told they, would honor the first price I first contacted them about, after I was approved for my loan, they tell me they will not honor it. Basically proving that they are unethical and liars (big surprise). Even before being approved for my loan I left many messages for the manager Gary with no response, and afterwards even more messages about the discrepancies and poor customer service, still no response. I finally spoke with Joe (another manager) and he let me know a deposit for pick up in less than 3 business hours was made for the car. He also told me that they priced the vehicle wrong for weeks so that was the reason for the change. He said he'd call me if the person picking up the vehicle decided not to get it, and even if they did he'd find me a car to my liking. It's been two weeks and no call, even after reaching out to him. Please stay away from this unethical business, it seems like it is the culture there. This has been a big inconvenience, I will not be recommending anyone to buy here. Also if they respond to this with a different story, just know they are lying again. More

Very Good Great Experience. during the entire process. Tony was attentive to my needs. I will recommend this dealership to others in the future. I will buy a Great Experience. during the entire process. Tony was attentive to my needs. I will recommend this dealership to others in the future. I will buy again from Daniels. More