BMW of Alexandria

Bought my vehicle in October of '06. After my purchase, they were unable to find my extra set of keys or manual for my vehicle. I was told that another salesperson gave my manual to another customer and th they were unable to find my extra set of keys or manual for my vehicle. I was told that another salesperson gave my manual to another customer and they didn't know what happened to the extra set of keys. VERY UNORGANIZED. So, they claimed that they would reorder both and I could pick them up the following week. Needless to say, it is mid-February and I STILL HAVE NOT RECEIVED EITHER. After multiple calls and multiple excuses and pointing the finger...still hadn't been ordered. Finally the end of last month, I received a message saying they were in. However, I've been calling my salesperson numerous times over the past 2 weeks and left messages on work and cell...STILL NOTHING!!! I gave the dealership and the salesperson I positive review when they called to find out about my experience, that I wish I could retract, but this was immediately after I bought the car...the drama didn't start until the following week and has been ongoing. They talked about how much better they are from other dealerships...don't believe the hype. I have names but I'm not going to put them on blast because this is a reflection of the entire dealership. On a positive note, I'm still enjoying my BMW...just don't get it from here. More

I took my 2003 325XI in for a level II inspection (60k insp) and ended up with a significant amount of extra work. I'm not disputing the extra work that needed to be done (though I did take their word fo insp) and ended up with a significant amount of extra work. I'm not disputing the extra work that needed to be done (though I did take their word for it and didn't get a second opinion --shame on me). My main complaint is that after spending about $3700 to get my car serviced and repaired you think they'd at least wash it!! This is the only BMW dealer I've taken my car to that hasn't washed it after servicing it! Sometimes it's the little things that really make a difference. If they had detailed my car like every other BMW dealer, the $3700 charge would be a little easier to swallow. I will not be going back to them for my next service 15k miles from now. More

I took my 2003 325XI in for a level II inspection (60k insp) and ended up with a significant amount of extra work. I'm not disputing the extra work that needed to be done (though I did take their word fo insp) and ended up with a significant amount of extra work. I'm not disputing the extra work that needed to be done (though I did take their word for it and didn't get a second opinion --shame on me). My main complaint is that after spending about $3700 to get my car serviced and repaired you think they'd at least wash it!! This is the only BMW dealer I've taken my car to that hasn't washed it after servicing it! Sometimes it's the little things that really make a difference. If they had detailed my car like every other BMW dealer, the $3700 charge would be a little easier to swallow. I will not be going back to them for my next service 15k miles from now. More

This was absolutely the worst visit I've ever had. Despite not being responsive when I dropped off my car for an emergency repair, I had high hopes for this dealership. I've been a BMW owner since Despite not being responsive when I dropped off my car for an emergency repair, I had high hopes for this dealership. I've been a BMW owner since my first car (11 yrs so far) and have always appreciated the service aspect of BMW dealers. NoVa is truly the exception, BMW of Arlington the ring leader of bad service. After having needed repairs performed, I was charged nearly double the price for parts and overcharged on labor. I researched other independent shops and found much better deals. Since the repairs were emergency, I had no choice. Well now I have a choice I will not return. Horrible attitude, predatory service pricing, and overall sense of indifference really makes this place particularly disappointing. More

I was in looking for a CPO BMW today. I haven't made my decision yet, because I'm waiting to see the extent of the damage of the accident listed in the CarFax history report. This would be my first BMW pu decision yet, because I'm waiting to see the extent of the damage of the accident listed in the CarFax history report. This would be my first BMW purchase, but I am not impressed with the service I recieved. My sales person seemed to be agitated because I was asking him to explain the warranty information. I wasn't finished negotiating when he kept insisting that the manager would not agree to lower offer. (which he did!) I was very adament about seeing the ACCIDENT report before making any committment, which taKes 8 business hours and would not be available untill monday, so he tells me that when I return on monday the negotiated deal "may" not be accepted because a different manager will be in.!! when I asked him to clarify that, he insinuated that I couldn't understand what he was saying and then said without a signature the offer would not be valid. This is after he went to go put the paperwork in his desk without allowing/asking me to seal the deal with JH. It was obvious that he couldn't hide his frustation. As if it was my fault that he didn't know the car was in an accident (READ ALL THE REPORTS). anyway, it's an 05, 11k, negotiated to a reasonable price so i'll see what the report states and make my decision form there, because HE and THE MANAGER are very convinced that the car wasn't in any accident b/c theY could see any paint lines, etc, etc. I'm definitely not going back b/c of the customer service, which btw they have this "we owe you great customer service " aggreement that they ask you to sign. Yeah Right. If I didn't have my financial interest in mind I would be running for my life. In fact, I think I'll check out passport bmw first before going back. Hope this helps. More

My car battery repeatedly died after having the alternator and battery replaced. It took three visits to finally diagnose and repair a simple problem - corrosion on a cable linking the alternator alternator and battery replaced. It took three visits to finally diagnose and repair a simple problem - corrosion on a cable linking the alternator to the engine - they kept insisting I had left the dome light on (which I had not, and which is a neat trick considering I drive a 328i convertible that doesnt even have a dome light!). Service advisor was impossible to get on the phone - dodged my calls and disappeared for hours. I had arranged to pick up my car after hours with a spare key and Savong was supposed to lock my key in the trunk and leave the car for me on the lot. I drove 100 miles in the rain only to find he forgot to do it. They finally drove the car out to me and took the rental car back. My car was filthy with a small ribbon of oil that ran the length of the drivers side of the car, up on to the windsheild and across the hood. The radio antenna was snapped and joined by a small bit rubber remaining. There was wadded up paper floor mat on the passenger side of thre car and oily footprints on the drivers side. Becasue they botched the repair the first 2 times they were supposed to cover my rent a car for the 3rd visit. I found out on a Saturday that the rental car was charged on my debit card draining my checking account of nearly 400.00!!! Receptionst called the GM at home and he said there was nothing he could do. I am out a ton of money and headed out of the country tonight with no idea if or when this will ever get resolved. I am furious and warn anyone reading this to avoid this outfit like the plague. More

I arrived an hour before closing time and proceeded to look at the 3 series models in the lot. A salesman arrived and explained that all the cars were locked because they were about to close (in an hour look at the 3 series models in the lot. A salesman arrived and explained that all the cars were locked because they were about to close (in an hour!!!). It was immediately clear that he didn't want to deal with me. After many questions, many minutes, and after practically pressing my face against the windows to get a peek, he finally went inside for a key. At this point, I was a bit aggravated, but since I wanted to see the vehicle, I stayed. The salesman also began making assumptions about my job based on my questions (I'm not in the car business at all, but I do my research) esentially classifying me as 'typical.' His response was, "I could just tell." He then said things along the lines of "you're not going to come back. I've been in this business 20 years and I can tell you are not going to come back for the test drive." His strange comments continued and I continued to use his time to my benefit. I arrived the next morning for a short test drive and he said, "I didn't think you'd show up!" I'm really not sure why he said these things because I never said I wasn't interested in the BMW. At this point I knew I'd just use him for the convenient test drive and I would later take my friend's advice and shop at BMW of Sterling. His attitude also encouraged me to test drive some other tempting cars (Infiniti, Mercedes, Saab and Lexus.) with more corgial staff. The whole strange experience enabled me to look elsewhere and into other vehicles. Thanks!! More

Ordered my 04 330ci thru email and over the phone with my salesman. Smooth transaction all the way, I was kept updated on the progress of my vehicle and it actually arrived 2 weeks before I expected it. Th salesman. Smooth transaction all the way, I was kept updated on the progress of my vehicle and it actually arrived 2 weeks before I expected it. The day of pickup I was in and out in 45 minutes flat, great experience. Have not been in for service yet so I will reserve comment on the service department. More

I've never before had such a positive experience at a dealer that I'd actually go out of my way to recommend a sales rep, and I can't think of a friend or family member who had a similar experience. Bu dealer that I'd actually go out of my way to recommend a sales rep, and I can't think of a friend or family member who had a similar experience. But, that's now changed after my experience buying from Jerry Williams at BMW of Arlington. I'd shopped around the DC area for about a week, and I found my best deal there. Plus, Jerry is by far the most honest and friendliest sales rep I've ever dealt with when buying a car. He wasn't your typical pushy/unctuous rep.<br><br>For example, he was straightforward with me as to how much higher he could get them to value my trade-in, and recommended I take the CarMax quote I already had in-hand. He knew I'd buy the car from him anyway, but to keep me from being inconvenienced, he drove me all the way from Arlington to the CarMax in Dulles (probably 45 mins), waited around for 45 minutes while I completed the sale and then drove me back to Arlington. In my opinion, this was beyond the call of duty.<br> <br> More

Never again will I bring my 530 to this dealership for service. I had to go to Passport in Maryland to buy the car because of the rude experience I had with the salesman and now I have found that you must service. I had to go to Passport in Maryland to buy the car because of the rude experience I had with the salesman and now I have found that you must fail a personality test to work in any department. The phone operator was nice so they will probably fire her soon for not pissing off her share of customers. I guess I'll go back to the dealer where I bought it. I know they value my business. John Duggan in sales and Keith Renner in service are the best More