BMW of Alexandria

Jason is by far the most professional, knowledgeable and personable salesman I have dealt with in the car industry or otherwise. He was quickly able to identify what car he had available that would best fi personable salesman I have dealt with in the car industry or otherwise. He was quickly able to identify what car he had available that would best fit what I was looking for. From the time I walked onto the lot to the time I was out of the finance office was probably slightly over 1.5 hours which in my experience is incredible. I will gladly refer business to him and speak with him before personally making another vehicle purchase. More

My most recent purchase of a new car from BMW of My most recent purchase of a new car from BMW of Arlington was HORRENDOUS! The car had issues from before we even drove off the lot, their attempts My most recent purchase of a new car from BMW of Arlington was HORRENDOUS! The car had issues from before we even drove off the lot, their attempts to fix them created more issues and for the first 24 days we owned the car, they had it for 21 of them. We are still trying to make the car right after six long weeks and throughout this ordeal the dealership has been the singular worst business I have ever had to deal with. I should add that the decision to file this complaint was not arrived at easily. I have worked with this dealership and this client advisor for over ten years, having purchased myself 6 cars there in ten years and having personally helped or arranged for the sale of over ten other cars for closer friends and colleagues. I believed and trusted their words on the date of the sale that they would make this situation right and believed in that until I picked the car back up on July 1. This is when I started to realize they were not being honest and were being downright deceitful. More

I recently purchased a used BMW 135 at BMW of Arlington and could not have been more pleased with the attention and service I received there. In particular, the salesman was fantastic. His name is Paul B and could not have been more pleased with the attention and service I received there. In particular, the salesman was fantastic. His name is Paul Blakeman, and at every step of the process he made it clear that he was there to help me find the car I wanted (not just one that he wanted to sell). I cannot overstate the quality of service I received from Paul. I recommend him without hesitation. More

It was very good working with Paul Blakeman, who I knew from HBL. I am impressed with his enthusiasm, knowledge, and sense of humor. I was very satisfied with this transaction. In addition, I am from HBL. I am impressed with his enthusiasm, knowledge, and sense of humor. I was very satisfied with this transaction. In addition, I am satisfied with the car so far. More

I'm reading all of these great comments however, I did not have a good experience at BMW Arlington. I visited this dealership, after visiting three (3) others on the same day, to purchase a car. I had m not have a good experience at BMW Arlington. I visited this dealership, after visiting three (3) others on the same day, to purchase a car. I had my own financing and had every intention of purchasing a car. I test drove a car, just to drive, but I didn't like the color. I returned on Wednesday to test drive the black/black and was told that it was in the paint shop and would be ready by Friday. I received a call from my sales person at 10 am telling me that he was off today, but that someone else knew that I was coming to test drive the car. I went to the dealership and was told that the car was sold last night. I asked how that was possible, since the car should have just come out of the shop that day. Cars move quickly was the response I received. The young lady knew that I was disgusted and had the sales manager come out to speak with me. He then asked if I came to buy the car today. I told him that I came prepared earlier this week to purchase Tuesday to purchase a car and thought that I would have it by now. He then tried to sell me on another color and I sternly said no. He then tried to tell me that the car I came to purchase probably wasn’t intended for me and that I should consider a lease. I sternly said NO. When I went to the dealership on Tuesday, I could tell that the sales people were reluctant to work with me. They did not think that I was serious about purchasing a car and didn’t want to waster their time. I even told one of the sales people that I didn’t think they were taking me serious as a buyer. Profiling is still so prevalent. But there are still some hardworking, young African Americans, with good credit, that can go to BMW lots to purchase a car. I watched them jumped at the chance to serve perspective buyers of other races. More

Paul was extremely friendly and helpful from the beginning, and he quickly found the vehicle I was looking for. I have little to criticize about my sales visit, and my husband bought a car from him beginning, and he quickly found the vehicle I was looking for. I have little to criticize about my sales visit, and my husband bought a car from him the very next day. Paul went above and beyond in finding me a formidable price. Suggestions I would give: I did not have floor mats in my car when I purchased them. I was called to pick them up and they were given to me still in the package. They should have been installed for me (or at least offered). I also had to hook up my Sirius satellite radio myself. I purchased a Mercedes in the area last year and this was all done for me. I don't need these small things done for me, but from a customer service perspective, they should be done by the dealer. More

The dealership was very friendly and accommodating. Paul helped find a car that was exactly what I was looking for and worked with the price to match where my budget was. One issue that I was not very happy helped find a car that was exactly what I was looking for and worked with the price to match where my budget was. One issue that I was not very happy about was the dealerships unwillingness to match the price that carmax had offered me for my vehicle; so i had to drive out to carmax, sell my car and return to the dealership with the check... which took around 2 hours. Paul was gracious enough to follow me out to carmax and give me a ride back. He also threw in a nice golf bag with the car. Here is a hint BMW, if a customer has proof that the car he owns is worth a certain amount from carmax, offer him that same amount and then go sell the car to carmax yourself! The next thing I took issue with was the car set-up. There is no reason why I should have to go back to the dealership to get the floor-mats for my vehicle, and I should not have to spend an hour on the phone setting up my satellite radio. Mercedes had my wife's car all ready to go when we picked it up, we didn't have to setup a single thing in or on the vehicle. More

I came in on a Sunday night looking to explore a few scenerios for trading up to a new BMW, and came away the next day very satisfied with a done deal, the right car and the right process. Paul Blake scenerios for trading up to a new BMW, and came away the next day very satisfied with a done deal, the right car and the right process. Paul Blakeman, my salesman, did a terrific job sheparding the whole thing for me, which was particulary helpful given my busy work and personal schedules. I would reccomend BMW of Arlington to anyone looking for BMWs in the NW DC or Arlington area. Although they ultimately had to transfer my car in from another local dealer, they were able to do it without difficultly and in less than 24 hours from my initial visit. The convienent location, hours and good service made the process of locating the right car exceptionally easy. More

Great dealership!!! Here they deliver the BMW experience all day long. I bought a new bmw 5 series in black. Good deal on the car and got a great finance plan, they threw in new floor pads and a free deta all day long. I bought a new bmw 5 series in black. Good deal on the car and got a great finance plan, they threw in new floor pads and a free detail with my first service on the car. I enjoyed spending my time here at BMW of Arlington. More

I purchased a BMW from this dealer and I have to say this is by far the best service and experience I could imagine, and I have dealt with a lot of dealerships. They sent me some pictures of the car that sho is by far the best service and experience I could imagine, and I have dealt with a lot of dealerships. They sent me some pictures of the car that showed the vehicle condition, features, and even a nice explaination on how to use the features of the car. All these were very helpful in making a decision on purchasing the vehicle. While I could have purchased a similiar vehicle for slightly less money at another dealer, the team at BMW of Arlington really went out of their way to provide "white glove" service. Thanks for taking this a great experience. I want to share my appreciation regarding this experience and service to everyone, and highly recommend the team at BMW of Arlington. Thanks again I really appreciate all their help! More